I am very grateful to the Cool Springs staff in the Collision department for their friendliness and how concerned they are with their customers and how polite they are to their customers. We all know that it's hard when a person's vehicle is to a you already kind of shook up and depressed cuz you don't have a car but the staff make you feel so warm and welcome when you come in that you are glad that you're in their hands for them to take care of your vehicle and they do a wonderful job the car looks better than it did the day I bought it I appreciate you all.
1/11/2019
Christine S. VERIFIED CUSTOMER
Vehicle Make : Dodge
It seems that someone drove my car. Mirrors (all of them) and radio station were changed, as well as the air conditioning blasting.
At least they weren't a smoker.
1/10/2019
Philip C. VERIFIED CUSTOMER
Vehicle Make : Nissan
Nice people. Quick turnaround
1/9/2019
Jennie C. VERIFIED CUSTOMER
Vehicle Make : Hyundai
The girls at the front and Kimberly were always so polite and kind.
1/5/2019
Donald A. VERIFIED CUSTOMER
Vehicle Make : Lexus
I was well satisfied with all aspects of my experience with Toyota Collison.
Everyone was very professional and my car looks great.
Don
1/1/2019
Joann J. VERIFIED CUSTOMER
Vehicle Make : Toyota
wonderful staff. explained everything to me,a new customer to the world of collision restoration. thank you.
12/30/2018
Sandra D. VERIFIED CUSTOMER
Vehicle Make : Lexus
My car looks great and I so appreciate you keeping in touch with me about the progress as it was being repaired
12/29/2018
Susan W. VERIFIED CUSTOMER
Vehicle Make : Toyota
I loved that I received freq text messages about the status of my car.
12/21/2018
Mark R. VERIFIED CUSTOMER
Vehicle Make : Dodge
Beyond happy, highly recommend to anyone,they took great car,and detailed the truck. Fantastically
12/20/2018
Melissa S. VERIFIED CUSTOMER
Vehicle Make : Nissan
Everyone at Cool Springs Collision Center is very proficient and professional.My car was repaired to 100% to my satisfactory. I am very impressed with their service and communication along the repair process. My car looks amazing!! Thank you Cool Springs Collision Center to a job well done!!
12/20/2018
Johnny J. VERIFIED CUSTOMER
Vehicle Make : Honda
Very professional
12/14/2018
Julie B. VERIFIED CUSTOMER
Vehicle Make : Toyota
Customer service updates were odd and not really updates.
Car windows don’t work properly.
Car was dirty inside and out.
Estimated 3 weeks but it took almost two months.
12/11/2018
Waudea-carene F. VERIFIED CUSTOMER
Vehicle Make : Toyota
When I brought my SUV in for repair I had a small nick in the paint on the hood. The nick was so small it could not be seen in pictures. When I came to pick up my SUV the nick had grown approximately 5 - 6 inches in width and length. They said it’s a defect in the paint from the manufacturer which may be true but what was done to my vehicle to cause the damage? Now I am driving around with what appears to be a hole in the hood of my SUV!
12/4/2018
Crockett R. VERIFIED CUSTOMER
Vehicle Make : Nissan
I left several messages for a return call. Not once did I get a return call. My truck looks great.
11/30/2018
Evelyn F. VERIFIED CUSTOMER
Vehicle Make : Nissan
I really enjoyed working with the team at Cool Springs Collision Center. They are very professional and offers great customer service.
11/29/2018
Charlotte S. VERIFIED CUSTOMER
Vehicle Make : Toyota
Haven’t driven the car much yet, so still evaluating everything, example if I have any rattles or noises. Thanks. Appears good at this time. Ladies in front office very helpful.
11/24/2018
Wendy A. VERIFIED CUSTOMER
Vehicle Make : Toyota
I paid $200 to have my car detailed and it was taken to the dealership. When I was getting my car it was obvious that whomever detailed it did not care. The fact that I paid so much and I know they did not have to clean the carpet I want to know why I paid so much for just a car wash that left bugs al over the front grill and the fronts of my side mirrors. I have weather tech mats and even they had not been wiped down. There is absolutely no reason for this type is shoddy work. I live in Chapel Hill and now have to spend another day driving to Cool Springs and either waiting there or having to return to get my car due to someone’s lack of pride in their work.
This is wrong on so many levels!!! My time is valuable to me and it will take me an entire day to accomplish what should have been done properly to begin with.
Sincerely,
Wendy A
11/19/2018
John M. VERIFIED CUSTOMER
Vehicle Make : Jeep
The Jeep, picked up yesterday, is not completely fixed. There is a rubbing/ grinding noise on the right front side.
In addition, we never received one update in the vehicle status the entire month+ you had the vehicle.
11/16/2018
Charles M. VERIFIED CUSTOMER
Vehicle Make : Toyota
Thanks for your excellent work done in a timely manner.
11/15/2018
Karen O. VERIFIED CUSTOMER
Vehicle Make : Subaru
Cool Springs Collision staff from front desk to adjustors and more care for my vehicle and keep me informed of every development. I recommend this company to friends should they need repairs. Thank you for the opportunity to express my satisfaction with a job well done again.