Everyone there was so helpful and friendly! My car looks great as well! So happy to have it back!
2/9/2019
Steve F. VERIFIED CUSTOMER
Vehicle Make : Nissan
Prompt service and appears to be good work.
2/9/2019
Victoria C. VERIFIED CUSTOMER
Vehicle Make : Jeep
Y’all did awesome and it looks great! I think the only improvement I’d say is maybe communicate more the status of things. Would definitely use y’all again! Thanks!
2/9/2019
Brandon C. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Sandra did a wonderful job with getting my truck and getting it fixed fast. She made sure I was up to date with everything going on with the process. Thank you to Toyota cool Springs collision center for an amazing job and an amazing experience. I recommend them to anyone.
2/9/2019
Nissan North. VERIFIED CUSTOMER
Vehicle Make : Nissan
I was very impressed with the overall operation from the initial greeting to the delivery of the finished vehicle. Sandra Lange was very professional and had a wonderful attitude (always nice to have both people that know what they are doing as well as being pleasant!). I was surprised to find the vehicle washed and the interior vacuumed. I hope I don't need to return, but I know if I need any work done, where to bring my vehicle. Thanks, Robert Hall
2/8/2019
Jeff R. VERIFIED CUSTOMER
Vehicle Make : Toyota
Sandra was very courteous and professional. The body work looks great.
Thank you!
2/8/2019
Mary K. VERIFIED CUSTOMER
Vehicle Make : Toyota
My truck looks great. You can’t tell that anything happened to it. I also really appreciate it being cleaned too. I was not expecting that.
2/7/2019
Phillip F. VERIFIED CUSTOMER
Vehicle Make : Toyota
Very satisfied with the work completed and actually completed prior to the date promised
2/5/2019
Judy D. VERIFIED CUSTOMER
Vehicle Make : Lexus
Having problems with exhaust system! Not fixed????
2/2/2019
Nuna Baby. VERIFIED CUSTOMER
Vehicle Make : Toyota
I originally had scheduled service for my car Dec. 17, 2018. I bring in my car just to be told that they were overbooked. There was zero communication of this until I arrived at the collision center. I rescheduled for Jan. 28, 2019 and was able to get the car in. I called a few times to get an update on the car and was promised a call back but received no call backs or was hung up on. The service and overall customer experience was very poor. I am thankful that the car looks great and everything is functioning properly, however the service piece and communication accross the board really should be addressed.
2/2/2019
Matt T. VERIFIED CUSTOMER
Vehicle Make : Jeep
Everyone was easy to work with.
I'll need to bring it back next week as the Wrangler sticker for fender didn’t arrive on Friday. Also noticed a couple of imperfections in clear/paint on the fender as well that will require attention.
2/2/2019
Richard K. VERIFIED CUSTOMER
Vehicle Make : Infiniti
Vehicle was not quality control checked, had damage still on trim pars and side trim was not secured. Brakes were also an issue without resolution. Very poor quality of overall repair.
1/31/2019
Stephen S. VERIFIED CUSTOMER
Vehicle Make : Vehicle
The repair to my Genesis makes it look showroom new. Thank you.
1/30/2019
Norma D. VERIFIED CUSTOMER
Vehicle Make : Subaru
I was very happy with the car, and with the two week turnaround.
1/22/2019
Apri G. VERIFIED CUSTOMER
Vehicle Make : Dodge
Effective communication, adherence to deadlines, and work quality were all substandard based on my experience. I was sent mixed messages about the status of my vehicle. For example, the original assessment stated that repairs would take 5 days but it ended up taking 2 weeks to complete with no communication about the need for more time. Another example, I was told via text and by phone that my vehicle would be ready that day and was informed when I showed up that more time was needed and I’d have to come back the next day. Finally, when I pick up my vehicle, there are items missing on the vehicle (tire valve cap) and white residue on the surface. Poor quality and attention to detail.
1/18/2019
Angela L. VERIFIED CUSTOMER
Vehicle Make : Toyota
Sandra did a great job keeping me informed on the progress of my repair. Thanks, Sandra and Cool Springs Collision!
1/17/2019
Angela S. VERIFIED CUSTOMER
Vehicle Make : Toyota
N-a
1/17/2019
Elisabeth S. VERIFIED CUSTOMER
Vehicle Make : GMC
Sandra was excellent! Great service, excellent communication, quality work. Overall a great experience!
1/16/2019
Samir D. VERIFIED CUSTOMER
Vehicle Make : Toyota
Poor communication and it took forever to get my car back.