I was kept up to date as to what was happening with the car. And it looks great now. Also, two young ladies put into my i phone the directions back to my home when I asked them to tell me how to get there.(I'm new in the area.)
Kudos all around.
7/15/2017
Hugh H. VERIFIED CUSTOMER
Vehicle Make : Nissan
Great job!
7/15/2017
Lesli B. VERIFIED CUSTOMER
Vehicle Make : Jeep
Excellent service. Received my car sooner than I thought.
A job well done.
Thank you!
Lesli B
7/13/2017
Eric L. VERIFIED CUSTOMER
Vehicle Make : Nissan
Friendly and responsive staff. So far good work.
7/13/2017
John S. VERIFIED CUSTOMER
Vehicle Make : Toyota
Fabulous - if I must have collision and auto body service, this is the place to go.
7/9/2017
Shannon C. VERIFIED CUSTOMER
Vehicle Make : Toyota
You've been emailing the wrong address the entire time!
7/4/2017
Connie W. VERIFIED CUSTOMER
Vehicle Make : Chrysler
I thought a month was a long time for the repairs and when I called most of the time no one would answer and I would leave a message and no one would call me back. When I picked up the car on the way home the check engine light came on. I took it back and it just needed to be reset but then the car was making a noise a now it has to be taken back for more work. I just felt like it took way to long.
7/1/2017
Gigi S. VERIFIED CUSTOMER
Vehicle Make : Lexus
No need to call me. I was given an estimate of 3 days for the repairs. On the day I was supposed to pick it up, they moved the date out an extra two days. Then, on that day, right before I was about to leave to pick up my car, I got another call and they moved the date out again another 4 days. So, a repair that was supposed to take 3 days actually took 8 days. It was very annoying. I think the work was good. But, it was unprofessional to keep pushing the date out, even after sending me fake updates about how the repair was 69% complete and right on track. It never was even started when that update was sent.
6/29/2017
Kendella B. VERIFIED CUSTOMER
Vehicle Make : Ford
Thank you!
6/27/2017
Robert H. VERIFIED CUSTOMER
Vehicle Make : Nissan
Everyone that I had contact with was very friendly and a pleasure to work with. I also appreciated the constant email updates. I will certainly recommend your shop!
Thanks
Robert
6/8/2017
Joey L. VERIFIED CUSTOMER
Vehicle Make : Toyota
Austin ****did a fabulous job for me. He went out of his way to accommodate. He's a keeper.
6/6/2017
Daniel M. VERIFIED CUSTOMER
Vehicle Make : Jeep
I was disappointed to see that our car was returned to us dirty. The vehicle had not been washed and detailed. The only clean portion was the back end that had been repaired. I expected a clean, detailed vehicle to be returned to us.
6/6/2017
Fonda B. VERIFIED CUSTOMER
Vehicle Make : Lexus
Car was not detailed. Was expecting a full wash and vacuum.
5/18/2017
Bruce B. VERIFIED CUSTOMER
Vehicle Make : Lexus
Austin was excellent. He listened to my wife's requests on her vehicle and honored her. Car looks great.
5/6/2017
Samuel N. VERIFIED CUSTOMER
Vehicle Make : Toyota
Austin was great. Got my estimate quick and the turn around was one business day. Thanks for getting mytruck back to mint condition!
4/26/2017
Teresa B. VERIFIED CUSTOMER
Vehicle Make : Hyundai
communication was good. job well done
4/22/2017
Paulette Dickerson. VERIFIED CUSTOMER
Vehicle Make : Toyota
Love the detail cleaning of my vehicle
3/23/2017
Amanda A. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
I was never contacted about my vehicle being completedone. Once I reached out on a late Friday I was told it was ready I wasn't able to get there until Monday morning and now my insurance is making me pay out of pockethe for my vehicle rental for 4 days due to lack of communication on your end. As far as the the actual repair all was done well, but communication was terrible the past week compared to how good it was in the beginning.
3/15/2017
Lisa G. VERIFIED CUSTOMER
Vehicle Make : Lexus
Sandra was phenomenal about keeping us updated on the progress throughout the entire process. It was so great to be informed of what was going on and how and what to expect next. Every employee we encountered was so friendly as well. Seemed like they all went the extra mile. Thank you for the great service! While we hope to not be in need of collision service, we will gladly recommend your company to everyone!
2/28/2017
Michael N. VERIFIED CUSTOMER
Vehicle Make : Toyota
I have had my car repaired with Toyota Collision of Cool springs
several times now, and it has been a good experience.
Sandra Lange has been wonderful to work with, and s
has communicated well each time with the status of my
repairs. I would not take my Toyota anywhere else.