austin. he helped me meet needed deadline on my rental repair
9/15/2017
David E. VERIFIED CUSTOMER
Vehicle Make : Toyota
Sandra kept me updated throughout the repair experience. I appreciate her timely updates. The repair work was first class. David R Elkins
9/13/2017
Teddi S. VERIFIED CUSTOMER
Vehicle Make : Toyota
The repairs look great. As of now, i see no problems. The only problem i had was that my key fob was lost. They replaced it and reprogrammed it, but today i had to go to the dealership to get my spare key and fob reprogrammed. It took about three hours out of my day which could have been avoided if they would have just given me two new keys and fobs. Also, i noticed that the plastic casing around my antenna was all tore up. Not sure how that happened, but i replaced it today for $65.00. Ouch.
9/12/2017
Jennifer W. VERIFIED CUSTOMER
Vehicle Make : Toyota
I discovered this evening on my way home from work that they did not complete the job. Parts of my car are still not attached. This is after I caught one item not attached when I went to pick up the car.
9/7/2017
Beverly B. VERIFIED CUSTOMER
Vehicle Make : Nissan
Sandra was especially helpful and stayed in great communication with me with me. I appreciated that very much. I had good interactions with other employees as well. Keep up the good work!
9/6/2017
Cynthia S. VERIFIED CUSTOMER
Vehicle Make : Honda
I liked that I was informed thru text of on going progress.
9/2/2017
Greg M. VERIFIED CUSTOMER
Vehicle Make : Acura
The staff was incredible! Thanks for taking great care of me!
9/1/2017
Melissa H. VERIFIED CUSTOMER
Vehicle Make : Scion
Sandra did a wonderful job and delivered my car as promised by yesterday. I appreciate you all taking care of me and our family when we have brought our vehicles to you.
8/25/2017
Mark M. VERIFIED CUSTOMER
Vehicle Make : Nissan
Thank you so much for your professionalism and taking care of my 350Z in such a timely and skillful way. Extremely satisfied with the results! Can't thank you enough.
8/23/2017
Erik M. VERIFIED CUSTOMER
Vehicle Make : Toyota
Not sure by I had to leave town but I felt vibrations that were new. I will follow up. Otherwise great experience and would recommend.
8/11/2017
Latonya T. VERIFIED CUSTOMER
Vehicle Make : Toyota
This is my second time here. And while no likes getting their car repaired, you've always made it painless...almost pleasant, if that's possible. Your organized and competent way of communicating with customers is unparalleled. Coming from east Nashville, I passed by dozens of other "authorized" places to get to you. And for the second time, I'm glad I did.
7/28/2017
Justin F. VERIFIED CUSTOMER
Vehicle Make : Infiniti
Austin did a great job in keeping me informed and worked around my work schedule great. He personally earned Toyota of cool springs a lifetime customer
7/28/2017
Cindy W. VERIFIED CUSTOMER
Vehicle Make : Ford
Back seat was left dirty_as if something dirty was put on it and scooted. My fabric is light and this hasn't cleaned completely. Also, back seats were down and left loose. Not sure why anyone was in my trunk at all much less from the back seat. Contacted the center the day I picked up (Tuesday) and asked for a call back. No response and I'm left with a stained seat! Always something here. Last experience was not great either.
7/27/2017
William W. VERIFIED CUSTOMER
Vehicle Make : Nissan
They are awesome!
7/25/2017
Vishnv T. VERIFIED CUSTOMER
Vehicle Make : Nissan
Great work with repair. My car looks like as good as new.
7/25/2017
Jennifer R. VERIFIED CUSTOMER
Vehicle Make : Toyota
The quality of the repair was excellent, communication was good and all in a timely fashion.
7/19/2017
Christopher S. VERIFIED CUSTOMER
Vehicle Make : Mazda
Awesome job
7/18/2017
James W. VERIFIED CUSTOMER
Vehicle Make : Honda
Awesome. Above and beyond my expectations! Certainly would use again myself and refer to others! Thanks
7/15/2017
**** P. VERIFIED CUSTOMER
Vehicle Make : Nissan
Kept me informed of the progress of the repair. Car was clean when I picked it up. Repair is top notch. Everyone was very nice to work with.
7/15/2017
Tom K. VERIFIED CUSTOMER
Vehicle Make : Nissan
Austin, Brian, and the staff were terrific to work with. Losing a vehicle to repair is difficult and stressful, but they are there every step of the way for their customers.