The work to the car was excellent and very helpful
9/16/2017
Ohziris C. VERIFIED CUSTOMER
Vehicle Make : Jeep
I liked the speedy service that Koons provided. I think I choose a good place to get my jeep repair. Thank you!
9/13/2017
Jun Y. VERIFIED CUSTOMER
Vehicle Make : Honda
I wanted get my car fixed. I think you fixed it pretty well. But I got another scratch or small dents from your repair shop. You painted the scratch well again after my comment. But I'm still waiting for your answer about small dents.
If my car is old used car, I could say it's OK. But this is new one. I'm so disappointed that this happened in professional repair shop.
9/11/2017
Anita T. VERIFIED CUSTOMER
Vehicle Make : Mercedes
Your service surpassed my expectations. It was all over a great experience from A-Z. I will definitely recommend Koons in the future.
Thank you very much,
Anita
8/23/2017
Gary C. VERIFIED CUSTOMER
Vehicle Make : Dodge
Service was not met on time. Lack of communication. Car was dirty
8/22/2017
Selden D. VERIFIED CUSTOMER
Vehicle Make : Ford
Good fast service, polite knowledgeable employees.
8/13/2017
Michael S. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
I was expecting a large bill for the repair. It was very reasonable and I look forward to buying my next vehicle from Koons of Tysons Corner...
8/11/2017
Taralyn K. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Chad and the team did a great job. They were able to have my truck ready several hours before the expected time which was immensely helpful. Thank you!
8/1/2017
Charles L. VERIFIED CUSTOMER
Vehicle Make : Acura
The repair process was smooth.
7/29/2017
Najia N. VERIFIED CUSTOMER
Vehicle Make : Honda
Good sarves thank u
7/26/2017
Amy And. VERIFIED CUSTOMER
Vehicle Make : Toyota
Finished ahead of schedule and cleaned the interior.
7/20/2017
Knayan D. VERIFIED CUSTOMER
Vehicle Make : Lexus
The technician gave different dates for picking up my car.
7/17/2017
Afsane H. VERIFIED CUSTOMER
Vehicle Make : BMW
Great and efficient
Could not be better
Thankyou
7/16/2017
Chardrika A. VERIFIED CUSTOMER
Vehicle Make : Honda
Keep up ur good work
7/14/2017
Mark B. VERIFIED CUSTOMER
Vehicle Make : Nissan
The left headlight is not aligned and points too far down. The mudguard is much darker than the fender (it matched before). The pillar between the windshield and the driver's door doesn't match the fender by about 2 or three shades, similar to the mud guard. There was glue or adhesive on the right front fender, which was cleaned off after I said something. And there was something (GoJo?)left on the rear left passenger window gasket. Also, the "fit" of the left fender is not very good. The gap between the pillar mentioned above and the left fender is smaller than on the ride side, as is the gap between the fender and the hood.
7/12/2017
Anita P. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
This is STEPHANIE ****, not A. Proctor!
I was not and am not happy with my experience this time with KOONS!! The conversation and dialogue in which I had after I picked up my vehicle was most definitely disappointing, discouraging and undesirable. I purchased the Avalanche from that location and have since ALWAYS brought my vehicle there for any issues that needed to be addressed. The commute one way sometimes can be up to or more than an hour, yet. passing various other Chevy dealerships while in route. I would have with no hesitation stated in the past that I would emphatically recommend others to KOONS, Tysons. However, after this last encounter with KOONS...the body shop, my rental experience...etc. I undoubtedly can say for certain that I do NOT feel the same way. In conclusion, I feel as though I am just one customer of thousands. Therefore, what I say/feel in my opinion doesn't really make any difference one way or another. Are these surveys taken seriously? Are they even read? Is there ever anything done in attempts to make certain that the customer is pleased, issues resolved, addressed and/or compensated for such said matters?
Nevertheless, thank you.
Best,
S. ****
7/5/2017
Jonathan E. VERIFIED CUSTOMER
Vehicle Make : Honda
Very professional and efficient. Top quality work on my car.
7/4/2017
Arash J. VERIFIED CUSTOMER
Vehicle Make : BMW
Everything was perfect!
7/3/2017
Amir P. VERIFIED CUSTOMER
Vehicle Make : Mazda
Everything was good except the delivery time. Initially, it was scheduled for my car to be ready on June 23rd by 4pm. However, my car was delivered almost a week later. I understand that more work needed to be done on my vehicle to complete the repair. But at least, I could be updated on the progress. Last update I received through your system was June 21st and no one called me to tell me the status. So, I had to call everyday to follow up on the repair progress. Hope this improves in the future.
Thanks, Amir