C & L Auto Body, Inc.

Very professional & efficient service & communication

Great job,like your way of keep me inform on what was going on with my car.keep up the good work. Thanks for everything.

Incredible experience. Very personable staff, treated my wife and I like royalty. Communication about the progress of our car's repair was excellent. Very impressive. I have told friends about it and if by chance I would need body work on a car in the future, C&L would be my very first choice. Well done!! Again ... impressive. Thank you.

Our floor mats were lost and now we are asked to return to pick them up - a huge waste of our time caused by your error. Also we were called and asked to look through our car for someone else's keys. Losing someone's keys would seem to be a major error.

Quick service was prime satisfaction

I appreciate the professional employees that helped with my situation. You all seem to be working as a team and that is the bottom line to success. Thank you for all your hard work. Good luck and God bless you all. Maureen M

C&L did a great job of keeping me informed regarding the status of my car. It has been a pleasure dealing with C&L Auto Body.

Great job guys!!! Thank you!!!

Great job! I'm very happy with the repairs. Thanks!

You guys are the best!

Excellent service!!

Very professional. Personnel were well trained and very cordial. Thank you for a great experience.

I appreciate the good work and very friendly staff. You all made a bad situation, the damage, into a pleasant experience. It was helpful to receive daily updates and everyone I encountered was top notch. Thank you!!

Car was returned with two important problems created at c & l that I did not have before I dropped off the car This creates a problem for me because now I have to find time to drop off the car getting another loaner and then returning a loner and picking up the car No matter how good the work was things like this create a problem that make the overall experience a 0

All employees were courteous and knowledgeable. They kept me updated on every step of the repair. My car looks great.

Very satisfied

I have no problem with your technical servece in general. However, some problems about your customer service I am not satisfy. First, your communication with text message as follows showed that I did receive your call means that I can pick up my car by 3 PM on Saturday then I went but C & L Auto Body is closed in Saturday afternoon. This is first that you put customer at "No One Service" time slot. Second, I came back again on Monday morning, Feb. ****. Then your desk clerk said the car is not ready yet, then I showed the text message to her. Next, the manager came in and saw the message, she said that it is not your falt but Geico's. It caused me very, very upset. The texts clearly showed it is from C&L, then, your manager totally deny it. She is representing your company but completely set her department apart. It is redicullous. Most of know it, every employee of any company all represent his or her company even the one with lowest position. If no one represent his or her company then which one can? How come C&L did not send one who can represent talking to me and give appligigy at once. I have already pardoned you that I came to pick car the second time. But, it is hard to pardon you guys gave blame-shifting to Geico and proclaimed the texts does not show that I can pick up my car on Saturday afternoon, January 30. Maybe it is because of my poor English so that I misunderstood the meaning you wrote. Thank you for letting a customer expressing the bad experience I had. I do wish C&L can be an excellent auto body shop. The only way to be excellent is humbly improving your customer service first. Jan. 22 Status: Jonathan, C & L Auto Body will be sending you repair status updates and a survey. Msg/data rates may apply. To cancel reply "STOP". Update: Thank you Jonathan for allowing C & L Auto Body to service your Toyota. You made the right choice. Jan. 25 Update: Jonathan your Toyota is happy here! Why? Because we are taking good care of it until it comes home on 01/30/2016 03:00 PM. C & L Auto Body Jan. 27 Update: We are over the halfway mark! Your Toyota is 60 % complete and still on target for 01/30/2016 03:00 PM. C & L Auto Body Jan 28 Update: We are on track Jonathan, for 01/30/2016. If you need any additional services, just let us know. We're here to help. C & L Auto Body Jan.29 Update: Hi Jonathan. We are nearing completion. The last mile is the toughest! If any delays, we will call you. C & L Auto Body

Looks 99%. Nobody can duplicate factory OEM but this is the absolute best you can get

Service is good. But your workers' hands are dirty. They cleaned up my changes and a bag of quarters I left in the vehicle (even throw it away my laundry ticket). Not your fault since you warned us not to leave any personal belongings in the vehicle. However, the discipline of your workers still reflects on your reputation. Mark

Very professional. Excellant service. I highly recommend C&L.