From start to finish everyone was very friendly and helpful. They were reassuring that
everything would be taken care of in a timely manner and with great results. The car looks great and I am well pleased with the whole experience.
4/9/2015
Laurie D. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Fast, Friendly, and professional. Great job, great atmosphere, great quality.
4/9/2015
Charles C. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
I have to come back on Monday because the rear bumper and side panels are misaligned. I'm very disappointed.
4/3/2015
Michael T. VERIFIED CUSTOMER
Vehicle Make : Kia
Everything was fast and smooth,all the work was explained ahead of time and the car was finished days before the expected completion date.my car was as good as new! And cleaner than when I dropped it off!
4/3/2015
Robert E. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Immediately after the car was returned, it started to overheat
3/28/2015
John B. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Great job
3/27/2015
Bruce P. VERIFIED CUSTOMER
Vehicle Make : Ford
I appreciate all the people that were involved in fixing the dent in my new truck. That includes the dent guys that came in, the staff in the Geico office, the Enterprise personnel, the estimators at Faulkner and anyone else I may have forgotten. Thank you all for saving me a lot of time and money!
3/19/2015
Terrence C. VERIFIED CUSTOMER
Vehicle Make : Audi
Carolyn and Lindsay went above and beyond what was needed to make sure the job was done properly.
3/14/2015
Gale F. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Great service and good work. I had used a couple body shops over the years and Faulkner is the first that the job was done right the first time. I am very pleased
3/13/2015
Ruth H. VERIFIED CUSTOMER
Vehicle Make : Toyota
easy communication, good follow through, and pleasant people
3/12/2015
Paul C. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
The entire process was smooth and significantly less stressful than experiences with other collision facilities. I appreciated the attentiveness of staff and commitment.
3/11/2015
Daniel Z. VERIFIED CUSTOMER
Vehicle Make : Nissan
Estimate took 4 days. 7 day job ended up taking 14. Called several times hoping for some kind of help. I received none. Had to pay hundreds of dollars more on a rental. Hopefully I won't be in need of any bodywork in the near future, but if I did, I would not return here.
3/11/2015
Craig F. VERIFIED CUSTOMER
Vehicle Make : Kia
Very satisfied, thanks
3/4/2015
Kira C. VERIFIED CUSTOMER
Vehicle Make : Honda
I was in Texas while the process took place so it was nice having it take care of all over the phone, cooperative & good service.
2/28/2015
Dwayne B. VERIFIED CUSTOMER
Vehicle Make : GMC
Car looks great
2/27/2015
Mauricio A. VERIFIED CUSTOMER
Vehicle Make : Honda
paint in different color
2/27/2015
Jessica W. VERIFIED CUSTOMER
Vehicle Make : Jeep
Keep up the great work and customer service.
2/17/2015
Andrew H. VERIFIED CUSTOMER
Vehicle Make : Honda
WE COULD NOT HAVE BEEN MORE PLEASED. THE INITIAL COURTEOUSNESS AND PROFESSIONALISM OF THE FAULKNER STAFF WHOM WE INITIALLY MET IMMEDIATELY PUT US AT EASE. THE DETAIL DESCRIPTION PROVIDED TO OUR INSURER, USAA CLEARLY MADE THE CLAIMS PROCESS MOVE QUICKLY AND EASILY. WE ALSO APPRECIATED YOUR TEXT UPDATES BEGINNING WITH THE WORK BEGAN UNTIL THE DAY WE PICKED IT UP. THE ASSISTANCE YOU GAVE US IN SECURING THE RENTAL CAR WHICH WAS AVAILABLE RIGHT AT YOUR LOCATION WAS AN UNEXPECTED ADDED BENEFIT. PLEASE PASS ON OUR THANKS TO ALL OF YOUR TEAM MEMBERS.
ANDREW AND LINDA HETRICK
2/16/2015
Donna K. VERIFIED CUSTOMER
Vehicle Make : Chrysler
the whole process was as quick and painless as it could possibly be. Everybody was very helpful and they did a great job on the van. I'm very happy with Faulkner and Geico