Sanders Ford Body Shop

Heather and the whole team were absolutely wonderful to work with! I will totally refer anyone to Sanders Ford!

I had body work done on my 2006 Mountaineer, black in color, and they did an awesome job blending in the paint. Good job.

Customer service was very good.

Team did a great job getting my vehicle through the shop and completed in a timely manner, constantly updated by heather.

I suppose, the best part was the courteous service of the staff. My truck was done several days after the promised date, but I am very happy with the end results.

Office staff was great!

Outstanding!

Experience was great, so great that we scheduled another vehicle of ours for repair at the same site. Heather was a huge help and we love her customer service

Heather and Kevin are very special employees they were very helpful and genuine

Being told the car was gonna be done one day and it not being done and it being notified it wasn't gonna be done when they said it was. Also no one ever answers when you call

Went 3 days without even an estimate, never got any calls with updates on my service and when issues brought to managers attention he did nothing. Very unsatisfied with terrible customer service I received.

Great job guys!!

To whom it may concern: Disappointing, didn't communicate with Customer( me), job was poor, job quote was one price and bottom line was $2,717.89 more than the estimate. Door doesn't line up correctly. Also, scratches on other door that were not repaired. Didn't want to pursue futher, due to the fact my car was there for 3 weeks, not the 5 days I was told. Not a satisfied customer. No recommendations here! Mrs.Yucius

The final result was good but I never received any feedback or even a call to let me know anything about the repair work and when they called to let me know the car was ready they didn't leave a message or anything if I hadn't callled back I wouldn't have known who they were. They were friendly but I feel the infeel like they could have communicated better overall

They were really far behind on time, however they were extremely professional and helpful and took responsibility and did a fantastic job. I will come back again.

The bumper was painted 2 different colors on my car -- but the people were very nice and friendly

The repairs looked grate and there was $20 dollars found under my set and they called me to let me know they found it and put it in my glove box was really satisfied with their honesty and how respectful and caring they where that you for all the hard work

everyone was great and friendly

I actually like the text updates. Helped me plan my schedule fory vehicle pickup. Customer service was excellent overall. Great experience.

Overall I was very pleased with the service received. Heather and Kevin were very pleasant and professional. They worked with us to repair the damage under a strict time constraint (car was to leave the area in 10days). Due to said time constraint, the shop was not able to repair scrape damage to one of the rims. The repair person is only available on Mondays and the car would be out of the area by then. Not an issue. Rim can be repaired in December when car is back in the area, and unrelated scrape on another rim can be repaired at the same time (our expense). The only issue we have, and it was not seen at the time of pickup, is that the quarter panel that was repaired is not flush with the surrounding panel(s); it is off maybe ****/4". This does not affect the ability to drive the vehicle and is only apparent close up. I addressed this with Heather and our paperwork was noted; we will seek correction at the time the rims are repaired. Because we have to return for the rims, correcting the panel does not necessitate a separate trip. All parties should have looked more closely, but again, this doesn't affect the drivability of the car. Should I be involved in a Nationwide fender bender again, I will return to Sanders Ford for repair. They've been here a long time and stand behind their work. You are welcome to call to address the matter further, but I feel that a positive resolution was reached during my phone conversations with Heather. Terri H