Great communication, care and customer service. Clearly well executed!
4/23/2015
Susan Y. VERIFIED CUSTOMER
Vehicle Make : Honda
The process was quick and easy, minimal hassle, great communication while my car was in the shop, and job well done. I look forward to working with International Collision again in the future if the need arises.
4/23/2015
**** S. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
The email updates were great until the day it was supposed to be done, then they stopped and I had to call for an update. On Monday I called for an update and no one returned my call. It was until I called back on Tuesday to find out that my car was finished.
4/22/2015
Lee J. VERIFIED CUSTOMER
Vehicle Make : GMC
Repairs were effected in a timely and efficient manner. The lifetime warranty is reassuring and comforting. The Starbucks gift card is s nice touch.
4/19/2015
Jose Z. VERIFIED CUSTOMER
Vehicle Make : Lexus
I had excellent service
4/4/2015
Viviane M. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Thanks for the extra care & attention I got tbis morning while checking out too ...
3/27/2015
Ackroyd B. VERIFIED CUSTOMER
Vehicle Make : Hyundai
you kept me abreast of the progress of the repairs. This is my third visit for repairs and every time I receive a good service.
Now the service is guaranteed until I hold the car - I am happy.
My cay is always clean when I receive it.
One comment: you may wish to consider giving a lead time to the client to pick up the vehicle. Say, when the car is almost ready, call the client to say the car will be ready between this hour and that hour. The client can then make arrangements to pick up the vehicle with sufficient time.
Thanks for your quality customer care
3/26/2015
Anil A. VERIFIED CUSTOMER
Vehicle Make : Honda
Satisfied but was not about the waiting time of a rental cat which took over
An hour
3/22/2015
Kenneth L. VERIFIED CUSTOMER
Vehicle Make : Acura
The car looks great and everyone was professional and helpful.
3/21/2015
Wicca D. VERIFIED CUSTOMER
Vehicle Make : Honda
I appreciated the email updates.
The car looks great.
Thank you.
3/21/2015
Marian M. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
Dennis was very professional, knowledgeable, and informative. He (or his minions) kept me posted on the progress of my repair.
I was also very impressed with the professional attitude of the service technician who gave me my car back.
My appointment took place when scheduled and the whole drop-off and pick-up went very smoothly.
The parking lot was very full both times I went. That was the only "problem."
All in all, a very positive experience with a well-organized company. Hope I don't have to use the gift card, but it's nice to have.
3/20/2015
Felicia B. VERIFIED CUSTOMER
Vehicle Make : Honda
Thanks for the quick repair and excellent service.
3/20/2015
Elyssa R. VERIFIED CUSTOMER
Vehicle Make : Toyota
Great service! Thank you!
3/19/2015
Robert W. VERIFIED CUSTOMER
Vehicle Make : Jeep
Great experience! I was very happy with everything from beginning to end. Thank you for making this such an easy process.
3/19/2015
Jill G. VERIFIED CUSTOMER
Vehicle Make : Dodge
Drop off and pick up was right on schedule and I loved that you cleaned and vacuumed my car too! I also enjoyed the update e mails!
3/19/2015
Michael F. VERIFIED CUSTOMER
Vehicle Make : Toyota
Amazing!
3/19/2015
Mark H. VERIFIED CUSTOMER
Vehicle Make : Lexus
everything was handled very professionally
3/19/2015
**** S. VERIFIED CUSTOMER
Vehicle Make : Honda
From the moment I walked in and was greeted by the front desk, I was very impressed with how the quality of the customer service continued its upward trend. From**** to Mark and back to**** again, I have had the best post-accident experience of my life. There is nothing to complain about, only praise: the ease of dropping it off, the speed of service, the quality of the work, the cleanliness of the car afterwards, the awesome customer service interactions with**** and Mark... Just wonderful!
3/15/2015
Tao S. VERIFIED CUSTOMER
Vehicle Make : Toyota
Good job
3/9/2015
Mireille M. VERIFIED CUSTOMER
Vehicle Make : Hyundai
I am so happy for the service and the way you always call for follow up