I was satisfied with the overall service. However, I had to return to get the front-driver signal light repaired after noticing the day after I picked up my car that it was not working.
12/21/2016
James D. VERIFIED CUSTOMER
Vehicle Make : Kia
Work was well done. Employees were cheerful, and helpful. Only complaint is near week delay in completion of repairs.
12/21/2016
Shu D. VERIFIED CUSTOMER
Vehicle Make : Honda
Upside: you fixed my hood; vacuumed inside of my car; Update email daily informing me the progress.
Downside: you didn't come to metro to pick me up on time. kept me waiting outside in the cold for nearly 30 minutes; the receptionist, the shorter and smaller one doesn't have a good manner taking care of customers.
Overall, work is fine. but the people element isn't good.
12/21/2016
Kim U. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Everything looks great except the headlights don't flash when I lock the doors with the remote button. It was working when I dropped the car off to be fixed. Also the customer service I received could have been better. I never received a call when the car was ready. I had to call to check the status and was told it was ready. The paperwork wasn't ready when I showed up to pick it up. Front desk staff could have been more friendly and helpful with the process. Emails were helpful and I liked having the rental car there on site.
12/21/2016
Maglene J. VERIFIED CUSTOMER
Vehicle Make : Hyundai
I took my car in because someone hit me. Both internal and external damage was done to my front bumper. including the cracking of my windshield dispencer. I assumed when they replace and fix my car they would have added the necessary fluids to ensure everything worked. I got my car back with the same indicated on saying my windshield fluid was low. I couldn't understand how this was possible if they JUST fix it. Apparently its not part of the service to add the fluid back. If thats the case at least call and inform me when we pick the car up. I did not find out until I'm driving and tried to clean my window that there was nothing in there. If a car came in with a cracked radiator would you not fix it and add new coolant....
12/20/2016
Cecelia N. VERIFIED CUSTOMER
Vehicle Make : Nissan
Good service
12/20/2016
Seynabou D. VERIFIED CUSTOMER
Vehicle Make : Honda
Professional, kind and knowledgeable
12/18/2016
Ho L. VERIFIED CUSTOMER
Vehicle Make : Infiniti
Yes, job well done.
Thanks again
Ho
12/17/2016
Martha M. VERIFIED CUSTOMER
Vehicle Make : Toyota
The work was done well. The car was ready and clean all fixed up. I required some extra fixes and it seems there were not passed by to the technicians so they were not estimated or done. Instead they gave me a 100 gift card to be used in the shop next time. Thanks!
12/16/2016
Adam K. VERIFIED CUSTOMER
Vehicle Make : Hyundai
See email sent from sent today 12/14
12/15/2016
Rosie P. VERIFIED CUSTOMER
Vehicle Make : Subaru
Job well done and on time
12/15/2016
Clara P. VERIFIED CUSTOMER
Vehicle Make : Toyota
Henry was a great help and has excellent customer service!
12/13/2016
Joey R. VERIFIED CUSTOMER
Vehicle Make : Hyundai
My front end alignment needs to be redone again, otherwise all is fine.
12/12/2016
Stephen S. VERIFIED CUSTOMER
Vehicle Make : Honda
When I got my car home I could see more clearly. The scratches on the hood of my car are still there. I will have to return my car to your shop. I called before 6p tonight but supervisor never returned my call. I will call again Saturday morning. Steve Seltzer
12/10/2016
Irex P. VERIFIED CUSTOMER
Vehicle Make : BMW
Great service from everyone, Geico, Enterprise car rental and Intl. Collision Center staff. Great work. Great quality. And thanks for cleaning the car inside out after finishing.
12/9/2016
Mercy F. VERIFIED CUSTOMER
Vehicle Make : Toyota
Great job
Good customer service. Kept me informed at all times via email
12/7/2016
Stuart M. VERIFIED CUSTOMER
Vehicle Make : Nissan
Excellent service
12/5/2016
Craig L. VERIFIED CUSTOMER
Vehicle Make : Subaru
I realize it wasn't Intl Collision's fault, but it took a very long time in my opinion to receive the part (headlight) needed. I received general emails telling me that the repair was going to take longer than initially expected, but with no explanation as to why. I had to call myself to get updates.