Each stage of the process was handled very smoothly and professionally by all involved; from appointment scheduling to drop off to rental vehicle to repair cost estimation to status updates to repair completion and scheduled time to pickup. Then a very thorough explanation of all work done. Very impressive team effort.
9/18/2019
MARK T. VERIFIED CUSTOMER
Vehicle Make : BMW
the repair WAS SLOW. It took 7 days for minor damage.
9/17/2019
Jose L. VERIFIED CUSTOMER
Vehicle Make : LEXUS
Final product looks fine. I had to point out some details that were missed initially, but the errors were corrected and things look fine now. In the future, it would be great if the car is checked before calling the client to say the car is ready to be picked up.
9/14/2019
MIRVADOUD S. VERIFIED CUSTOMER
Vehicle Make : TOYOTA
Thanks for everything.
9/14/2019
Christopher M. VERIFIED CUSTOMER
Vehicle Make : JEEP
ICC was thorough and fixed my car without issue. They were kind enough to answer and follow up with additional questions and concerns I had with my car that were not accident related. After I picked up my car, the staff noticed a nail in my tire and were kind enough to take car of it. Great shop staff and a very patient receptionist. She handled a few other disgruntled customers very gracefully. Thank you again for the job well done!
9/13/2019
Maria M. VERIFIED CUSTOMER
Vehicle Make : AUDI
was clean, thorough and timely
9/11/2019
Michelle M. VERIFIED CUSTOMER
Vehicle Make : HYUNDAI
I appreciate the extra steps taken concerning the repair of my vehicle, especially the fact my car was cleaned. I was expecting to do that myself once it was returned. Great customer service. Thanks ????
9/8/2019
Ronald J. VERIFIED CUSTOMER
Vehicle Make : TOYOTA
Very satisfied with the service. Everything was flawless between International Collision, Enterprise rental and GEICO. You all really took good care of me and my car.
Looking forward to doing business with International in the near future as my car needs replacement parts (shocks/struts).
Thank you!
Noelle Jennings
9/5/2019
Theresa P. VERIFIED CUSTOMER
Vehicle Make : NISSAN
Staff was very helpful and did a great job on my car. Thank you
9/5/2019
abdul b. VERIFIED CUSTOMER
Vehicle Make : Ford
Work was not done completely
9/4/2019
Carol S. VERIFIED CUSTOMER
Vehicle Make : FORD
I just wise GEICO told me I could drop of my rental car at your Rockville center. The repairs look great
9/4/2019
Zinaye G. VERIFIED CUSTOMER
Vehicle Make : TOYOTA
The best
9/1/2019
Zhongwei W. VERIFIED CUSTOMER
Vehicle Make : HONDA
International Collision has done a great job on my car, I could tell that quality work and good management was there from many details, and I can imagine that many tests have been done to verify all the fixes.
Just one issue I have with my car, each time I roll one drive side window down and up, a dirty and sticky line is drawn on the window, presumably caused by something inside the driver side door, so I had to clean the window multiple times. Providing the information not to complain, just in case it helps your team to learn from the case to improve your test cases.
9/1/2019
Shu L. VERIFIED CUSTOMER
Vehicle Make : TOYOTA
Poor communication—no call received when the work couldn’t be completed as scheduled. I had to call the office and they said they would check and call me back but nothing happened
8/29/2019
Nathan W. VERIFIED CUSTOMER
Vehicle Make : HYUNDAI
I appreciated the work done on my car. The repairs were done in an excellent way and the car looks better than how it was before the accident. Good job to your team and thank you for even taking care of the little things, like cleaning out the floors on my car and also pounding my license plate so it fits on the car. Thank you!
8/29/2019
Nadia G. VERIFIED CUSTOMER
Vehicle Make : TOYOTA
Thank you for great customer service!!!
8/27/2019
April M. VERIFIED CUSTOMER
Vehicle Make : FORD
I was informed my vehicle was ready for pickup but when I arrived a needed repair had not been done so I waited another 45 minutes for an inspection and subsequent repair.
8/27/2019
William R. VERIFIED CUSTOMER
Vehicle Make : JEEP
Communication was lacking. Additional repairs were not communicated. And upon picking up my car I notice the top was not placed back on correctly. Would not recommend to a friend.
8/27/2019
Allison C. VERIFIED CUSTOMER
Vehicle Make : TOYOTA
They fixed my car within the allotted time, and washed it. The car looked like new in the part they fixed. Very responsive to phone calls and questions. The people who worked with me were professional and very friendly. The bathroom is really clean, too. I really appreciated the service. The vacuum job was not very thorough, but I didn't expect it in the first place, so it was still appreciated.
8/26/2019
Evelyn M. VERIFIED CUSTOMER
Vehicle Make : CHEVROLET
The right side mirror was not replaced although is was damaged as part of the accident.