The drop off and pick up were incredibly simple, straight forward, and quick. I appreciated the ability to choose how often and the method by which I wanted to be contacted. The text updates were pertinent and informative, and the service was performed in a very timely manner. Having the car so clean when I picked up was the cherry on top! I have been very satisfied with my entire experience here.
8/25/2017
Roy D. VERIFIED CUSTOMER
Vehicle Make : Toyota
Good workmanship
8/12/2017
Venugopal E. VERIFIED CUSTOMER
Vehicle Make : Honda
Job done well
8/4/2017
Pamela M. VERIFIED CUSTOMER
Vehicle Make : Fiat
Service, one never wants to encounter and accident, I was angry that an idiot wrecked my car leaving me to clean up his mess. Lucky for me Geico chose your shop as the preferred vendor, I received a beautiful repair, I received an excellent repair as if it never even happened, the detailing was great, but most of all seevice. My stress about a mess was completely allieviated by excellent, superior service. Thank You all, sincerely 2013 pop 500 fiat, pearl white
8/2/2017
Mark H. VERIFIED CUSTOMER
Vehicle Make : Lexus
The staff was courteous and organized. This made this potentially stressful situation so much less stressful. Thank you all.
7/29/2017
Cristobal T. VERIFIED CUSTOMER
Vehicle Make : BMW
The lady at the front desk and Philly helped me out and answered all of my questions. My SUV looks brand new and was ready exactly when they said it would be ready. I will definitely reccomend San Joaquin Collision to all my friends. Your guys work speaks for itself. Thank you
Cris
7/25/2017
Laura M. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
We appreciated your excellent work its our second time you've fixed our car and it looks fabulous thank you very much
7/25/2017
Judy K. VERIFIED CUSTOMER
Vehicle Make : Ford
Courteous, helpful, updates. Needed to get an item from vehicle and was help d immediately. Appreciate actions by everyone involved. And the repairs were great to the vehicle!
7/21/2017
Matthew B. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Terrible service. I had to call them so many times to get my update. Even though I got the text messages...they never called me personally.
I think the Geico rep and SJ Collision had some kind of communication breakdown because the rep never called after drop off and the front desk didn't know what was going on with completion. No one walked me out when I picked up the vehicle to asses satisfaction as the rep just stood by hovering over the front desk. Weird!
Then they had the nerve to text me as I was driving off. Personal service goes along way rather than stupid texts!
7/15/2017
Kayleigh M. VERIFIED CUSTOMER
Vehicle Make : Chrysler
Excellent service, couldn't be happier! Loved the text updates made it so much easier then having to call and check on my car. Great service from the rental car company i believe his name was Steven. Will highly recommend! Thank you, Kayleigh M
7/15/2017
Shawna L. VERIFIED CUSTOMER
Vehicle Make : Ford
I can't believe how beautiful my car turned out..it actually brought tears to my eyes. I am beyond satisfied and will let everyone know who did the work on the front of my car. I am forever grateful
7/11/2017
Robert C. VERIFIED CUSTOMER
Vehicle Make : Dodge
Excellent job
7/6/2017
Cheryl F. VERIFIED CUSTOMER
Vehicle Make : Toyota
Great job and fantastic customer service, Brenda was very helpful along the way , give her a raise ???? Than you
6/21/2017
Rose C. VERIFIED CUSTOMER
Vehicle Make : Dodge
The work is great and the color matchup was fantastic but the key remote will not lock the driver door or unlock it and there is a seal missing along the bottom of the door I think the vin tag was not put back on other wise the work was fantastic
6/15/2017
Shalonda D. VERIFIED CUSTOMER
Vehicle Make : Nissan
Thank you. You guys did an amazing job on my car. Thanks again.
6/9/2017
Tanner M. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Plastics where salvaged and put on new bumper. Only one is new, it is very noticeable and tacky.
6/9/2017
Leilani S. VERIFIED CUSTOMER
Vehicle Make : GMC
Customer service was not the best in particular the young lady at the desk stated someone with be there when I arrive pick up my vehicle and there are not other than that the repair was great if you're not going to be there call the customer and let them know they work for a living also
5/31/2017
Ryan F. VERIFIED CUSTOMER
Vehicle Make : Honda
Great service and communication, my only complaint is if I had to find a complaint it would be I was notified that my car was ready and I arrived to pick it up and I had not been washed. I had a 15 minute wait.
But overall the service was excellent and I will do business with them in the future.
5/27/2017
Lindsey W. VERIFIED CUSTOMER
Vehicle Make : Nissan
Everyone was so polite and accommodating! Just wish the front desk lady had better public relations. I felt as though I was a nuisance to her, and on the phone she always just said "thank you" then I would hear a *click* instead of saying "goodbye". It was kinda abrupt.