2 and 3 days into the repairs, I received 2 text messages telling me it was going to take almost another week before the car is ready (I was first told it would take 2-3 workimg days). When I called to ask why, I was first given a guessed answer ("probably your car needs more repair, a new estimate was sent to you insurance company"). I then had to call my car rental company to extend the rental duration, before your agent calls me back to tell me that my car was actually going to be ready that same day, and that the new estimate sent to insurance was only to include more labor charges. My overall experience was still very good, but this incident prevented me from selecting "completely satisfied".
2/13/2016
Jason O. VERIFIED CUSTOMER
Vehicle Make : Honda
They went above and beyond...Excellent customer service...Two thumbs up!!
2/11/2016
Andrew S. VERIFIED CUSTOMER
Vehicle Make : BMW
The team at Faiway was very professional. They gave me an estimate of the repair time frame and was able to finish the job on time.,
2/6/2016
John C. VERIFIED CUSTOMER
Vehicle Make : Jeep
It was great. .... Awesome people well done ......very refreshing.....merry Christmas
12/24/2015
Richard G. VERIFIED CUSTOMER
Vehicle Make : Jeep
The service was excellent. The work was done very quickly and they did a great job. I was really impressed how clean and shiny my car was, like a new car. Thanks Fair Way and Geico.
12/15/2015
Mark A. VERIFIED CUSTOMER
Vehicle Make : Honda
You not only fix the door on the front side but you also fixed the rear side and also cleaned the car, and if I have noticed this correctly you polished up the front headlights. Thank you! Great service, fast and friendly. I'll recommend you.
11/21/2015
Jessica V. VERIFIED CUSTOMER
Vehicle Make : Honda
Everyone was very helpful, professional and kind. I appreciated the updates and was thrilled at how quickly the work on my car was completed.
11/10/2015
Brett R. VERIFIED CUSTOMER
Vehicle Make : Lexus
There was an ugly oil stain on the floor in the back and a piece was newly broken in the rear of the vehicle disabling the ability to shut the rear storage container areas. Neither was noted to us. Both are new unexpected and disappointing problems.
10/26/2015
Anna D. VERIFIED CUSTOMER
Vehicle Make : Ford
Beautiful work.
10/5/2015
Raymond G. VERIFIED CUSTOMER
Vehicle Make : Acura
The customer service and craftsmanship was A! Thank you so much!
9/26/2015
Jonathan B. VERIFIED CUSTOMER
Vehicle Make : Cadillac
First class from start to finish. Excellent coordination with Geico
7/15/2015
Gail D. VERIFIED CUSTOMER
Vehicle Make : Lexus
Very satisfied and will use Fairway again if necessary
5/6/2015
Edward E. VERIFIED CUSTOMER
Vehicle Make : Kia
I liked the experience working with Fairway Auto Body from GEICO'S assistance.
I received information from GEICO that they will go after State Farm for the full repayment after I paid GEICO/Fairway in full.
One thing I do not understand is where the money for GEICO/Fairway is coming from?
4/30/2015
Susan K. VERIFIED CUSTOMER
Vehicle Make : Toyota
Excellent Work.
4/29/2015
Hans M. VERIFIED CUSTOMER
Vehicle Make : Hyundai
****. Solid body work.
2. On time.
3. Kept us informed.
4. No surprises.
4/29/2015
Michael N. VERIFIED CUSTOMER
Vehicle Make : Jeep
I appreciate the updated status reports I was getting
4/28/2015
Linda D. VERIFIED CUSTOMER
Vehicle Make : Toyota
A totally first rate experience from start to finish. The staff was friendly and respectful. Very efficient and businesslike. My rental car was ready and waiting, the pate work prepared. On pick up my car repair looked perfect and the process was just as smooth
4/21/2015
Christine Z. VERIFIED CUSTOMER
Vehicle Make : BMW
You guys really made the whole experience so easy and pleasant.
4/21/2015
David G. VERIFIED CUSTOMER
Vehicle Make : Honda
The car looks great. The service was fast, and well done. The people were kind, friendly,warm and caring. All good. No complains. I will highly recommend to my friends.
4/18/2015
James R. VERIFIED CUSTOMER
Vehicle Make : Toyota
The car looks great and they finished it when it was promised I am extremely satisfied and will recommend your place to my friends whenever they need a place
Thanks again
Riet M. Reid