Service King Orlando South

Great service every time!

Let me first preface this comment by saying that the workmanship on my repair was great!! I did not enjoy the scheduling or the paperwork process of this experience. I first reached out directly to the location and was directed to a call center to schedule an appointment for my vehicle to be repaired. I gave the call center all of the information requested including my insurance company, the claim number, and anything else they asked for only to get to my appointment date which was a week and a half later and have to give all of the same information again. The team at the location apologized for the paperwork mix up and did a great job of ensuring I had my vehicle back in time for a trip that I had planned. When I picked up the vehicle there was still questions surrounding the claim. I again had to provide insurance information and then they said it's fine they would take care of it and sent me on my way. This was on October 27. I reached out to my insurance company today because they had sent me check for the initial estimate of the repair to find out what to do with it. As of November 21, my insurance company had no idea that my car had been repaired by Service King. I had to give the location that fixed it and they reached out to inquire about the claim. I think my breaking point is that as I hung up with my insurance company, the representative Britney called from Service King, and rudely let me know that I have check that was sent to me by All state and would need that dropped off or she can take my credit card as payment over the phone. I would not have taken offense normally but clearly I had just done someone's job because it has been over three weeks since I have received my vehicle back from repair and it just so happens that when I reach out to my insurance company then all of sudden Service King can contact me?? Service King is lucky to have a patron that is willing to go the extra mile to ensure that all loose ends are ****. As a patron though, I would prefer that they get their paperwork glitches in order. I would recommend them for repairs but the Orange Blossom Trail location needs to get their office in order and be more organized!! I can only imagine the amount of missing claims that could be passing through this location.

The staff was very friendly

Incompete job

Great Staff, great service, Service King has a family like culture. 100% satisfied

Quick and friendly service, would highly recommend them.

Had a slight issue with the paint but was told it will be taken care of. Mike was fine to work with. Would go back for repairs if needed.

Mike who was the representative who helped me with the repairs of my car was very professional and helpful all the time

Great job ! Looks great been to you guys before always been please with your with the amazing job you do !

Not only was the job done well,but was finisheD T

Very professional and excellent customer service. The employees are very friendly and follow up with you. The car job was outstanding and was serviced very quick.

The repair took less time than I had anticipated. And my vehicle was detailed inside and out. Good job!

Chris Hyder was especially courteous and efficient

A special Thanks to Brittany...

I was not at all satisfied with the service on my truck. Now the people whom i talked to, was very nice and seemed professional, until I complained about the work that was not done on my vehicle. So as it stands as of now, I WILL NOT be recommending that service king to any one, due to the lack on shoddy work they did on my truck! Heck they was paid for parts to be replaced, and they took the old broken piece of plastic by the window and glude it back on! What kind of crap is that?

You guys were AMAZING! You kept us on the loop, informed at all times on the progress of the repair. Even after the hurricane, you called us to let us know of a possible delay but the service was done on a very reasonably timeframe. The job was really well done!

The personnel were friendly and helpful, excellent service provided!

Chris was so helpful in the entire process. Thank you Chris!!

Chris did a great job communicating with me in the status of repairs and even dealt with the insurance guys for me. Great experience, thanks

Yes the team was great left my car like new profetional team including the young lady in the front and also the whole team thank you guys will bring my car again thank you