I'm finding too many problems that I am starting to doubt the overall quality of your work. For example, (****) the rear liftgate pull handle was completely misaligned when the car was delivered (problem addressed); (2) the liftgate interior panels were loose and later verified clips were broken during assembly/disassembly (parts are in order); (3) valance panel was painted together with the bumper cover as if they were a single unit (this is not the way to do things properly!); and (4) the paint job has visible imperfections that need be corrected.
When talking to the manager, Andrew, he said the paint issue (4) can be easily corrected with 'sanding & polishing' without the need of repainting given the small area affected by the over spill. However, if the result is not to my liking he would repaint the bumper cover. I agreed to take the car back when the interior panels arrive (2). On the valance issue (3), he is trying to convince me the problem is barely visible but if that bugs me a lot, he would need to remove the bumper cover and valance to be repainted. At this stage, I will wait for see the outcome of 'sanding & polishing' before I decide to have the whole thing redone.
9/2/2023
Harve C. VERIFIED CUSTOMER
Vehicle Make : Vehicle
perfect, except for bits of blue masking tape
8/25/2023
Jing T. VERIFIED CUSTOMER
Vehicle Make : Vehicle
You have done a very nice job and the communication was great!
7/30/2023
Jimmy J. VERIFIED CUSTOMER
Vehicle Make : Toyota
excellent job done on the car.
the paint job was flawless and status reports were great.
7/15/2023
Susan L. VERIFIED CUSTOMER
Vehicle Make : Vehicle
It was completely negligent of them to not keep the car charged to a level that wouldn’t have drained the 12V battery. Imagine taking you pet to a vet for surgery and having the surgery completed, but the animal not fed and dying of starvation when discharged. Repairing teslas is not the same as caring for them. Would they have left the headlights on for weeks on an ICE that was being repaired?
6/30/2023
Stephen T. VERIFIED CUSTOMER
Vehicle Make : Subaru
service was performed by a professional team.
6/29/2023
Ada S. VERIFIED CUSTOMER
Vehicle Make : Kia
Thank you for repairing my car you did a beautiful job. When I went to pick up my vehicle I was extremely satisfied it was cleaner than when I dropped it off.
2/10/2023
Clare M. VERIFIED CUSTOMER
Vehicle Make : Vehicle
I was extremely pleased with the repair process. There was good communication throughout the repair. They went over and beyond the contracted work.
12/17/2022
Lowell S. VERIFIED CUSTOMER
Vehicle Make : BMW
So far anyway. The repair is first class. Everything seems to work well. Everything appears to be fit back together. The paint is matched perfectly.
Thank you for a job, well done.
12/4/2022
Cheryl D. VERIFIED CUSTOMER
Vehicle Make : Toyota
The customer interaction with this entire team was great! They were very courteous, professional and communicated with me every step of the process. The work was great!! I would recommend Mountain View Body Shop! They were great!
8/24/2022
Karen C. VERIFIED CUSTOMER
Vehicle Make : Toyota
Repaired panel was like new. Car was cleaned. Job was completed ahead of time. Rental car pickup and drop off was convenient.
8/19/2022
Co D. VERIFIED CUSTOMER
Vehicle Make : Acura
The damage of my car was repaired perfectly. My car looks brand new now. Thanks so much!
8/3/2022
Jeannette B. VERIFIED CUSTOMER
Vehicle Make : Dodge
Your guys did a great job! I`m happy with the quality of the repair work.
5/28/2022
Adrienne H. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
The service was factual, professional, and friendly. There was some delay due to parts availability, but I had been forewarned about that possibility. I also appreciate how the Mountain View Bodyshop handled things directly with our insurance company and kept us up-to-date with text messages. Thank you!
5/15/2022
Zoila C. VERIFIED CUSTOMER
Vehicle Make : Honda
Very satisfied with the repairs in my CRV the body job looks amazing and paint customers survive was really good I had updated on my truck every day friendly staff
2/20/2022
Chinyere A. VERIFIED CUSTOMER
Vehicle Make : Toyota
Good experience
2/3/2022
Rebecca M. VERIFIED CUSTOMER
Vehicle Make : Honda
Thank you for your help!
1/8/2022
Pyoung L. VERIFIED CUSTOMER
Vehicle Make : BMW
Best experience ever. Everyone was so kind and informative. They provided insight and updates along each step of the way. Customer service was particularly on point. Will be coming here moving forward for all repairs!