Our vehicle was brought to Mountain View Auto Body for insurance repair.
It was completed on time and on budget. The initial estimate of time and of cost was accurate.
We received frequent updates on the progress of the work being done. All work was done to our satisfaction when we picked up the vehicle.
It was easy for us to communicate with the shop by phone or by email. We were always able to get in touch with the managers and staff when we needed to do so.
The shop has an onsite representative from Enterprise Rent-A-Car which makes it easy to arrange for a rental.
We'll use Mountain View Body Shop for future needs, and will recommend them to others for both insured and non-insured repairs.
3/17/2017
Jimmy N. VERIFIED CUSTOMER
Vehicle Make : Lexus
Really loved the wash and detail as a courtesy. Great to see the car this way after being worked on. Thanks!
3/8/2017
Miguel S. VERIFIED CUSTOMER
Vehicle Make : Mazda
Great work. Professional environment. Excellent experience.
3/7/2017
Fernando A. VERIFIED CUSTOMER
Vehicle Make : Honda
You guys did an awesome job and I was very satisfied with your service and work on my car. Thank you for having a great experience here at this body
Shop! :) Thank You!!
3/2/2017
Saikumar C. VERIFIED CUSTOMER
Vehicle Make : Toyota
Great Experience.
2/26/2017
Ronald L. VERIFIED CUSTOMER
Vehicle Make : Toyota
Great use of email update throughout
2/25/2017
Griselda M. VERIFIED CUSTOMER
Vehicle Make : Nissan
Very informatative about the repair process and great at updated me with text messages with the progress was great to know that they were working on the car and accurate with the due date. The details in the car look great. Overall satisfied with great costumer service and making sure if I was satisfied with the work. This place was very professional and made me feel that my car was in good hands.
2/25/2017
Eymi T. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
VERY PROFESIONAL .I WILL TO WORK WITH THEM IN THE NEAR FUTURE????????
2/23/2017
Georgene R. VERIFIED CUSTOMER
Vehicle Make : BMW
I'm impressed on how quick the work was performed. Thank you.
2/21/2017
Danielle M. VERIFIED CUSTOMER
Vehicle Make : Toyota
Thank you for your help! It was great that you were finished early, and although it was frustrating to have to return again due to the issue with my warning lights and tail light, I really appreciated that you were able to fix that while I waited so I didn't have to return a fourth time.
2/17/2017
Yuanchao X. VERIFIED CUSTOMER
Vehicle Make : Infiniti
Perfect job. Best service.
2/16/2017
Francisco M. VERIFIED CUSTOMER
Vehicle Make : Toyota
Excellent job
2/7/2017
Ari H. VERIFIED CUSTOMER
Vehicle Make : Toyota
The service was great. They were very attentive, thorough and fast.
2/6/2017
Kasey W. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
Went above and beyond Geicos minimum requirements, to help save me money and get the best matching parts, new and branded as possible. Achieved everything and more that they promised. Repairs were done an entire week ahead of schedule. Received thorough explanations and updates along the way. Really friendly and competent staff. Would highly recommend to others!
2/4/2017
Adam S. VERIFIED CUSTOMER
Vehicle Make : Toyota
The quality and efficiency of the work was excellent. My car was ready earlier than the expected date. The custom service was outstanding, Robert stayed late in order to accommodate my work schedule so I could drop off the rental and pick up my car once repairs were finished. Everyone I came into contact with at Mountain View Body Shop was extremely friendly and helpful. I would definitely return for work in the future if it were necessary (althiugh, hopefully not because of an auto accident :) I would also highly recommend you to family and friends. Thank you very much to everyone who works to make Mountain View Body Shop the great place that it is!
2/4/2017
Sriram S. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
Great service and quality of work. I got regular updates to know how the work is going.
2/1/2017
Ricardo P. VERIFIED CUSTOMER
Vehicle Make : Mazda
I had a great experience with mountain view body shop:
- all staff i interacted with was polite, nice, knowledgeable and helpful
- the final cost was in line with the initial quote
- the repair was completed on schedule
- I received regular, relevant updates. I did not feel the need to call all the time to know what is happening
- having been given a ride back to work after dropping off the car and being picked up when the car was ready was a really nice gesture, a perfect example of going above and beyond providing excellent customer service
Having to have your car repaired is never nice, but you made this feel effortless. Thank you!
1/28/2017
Andrzej T. VERIFIED CUSTOMER
Vehicle Make : Honda
Great communication, I got my car looking brand new and extra clean.
I am very satisfied.
Best,- Andrzej
1/28/2017
Malgorzata S. VERIFIED CUSTOMER
Vehicle Make : Hyundai
This was such a seamless experience. On top of it, you cleaned my dirty car inside and out, I couldn't be more grateful. Thank you so much
1/28/2017
Rachel M. VERIFIED CUSTOMER
Vehicle Make : Fiat
Your communication was wonderful. I knew how things were progressing each day.