Very professional! Very communicative, and the car repair looks great!
Thank you,
Jeff
4/11/2015
Sasha H. VERIFIED CUSTOMER
Vehicle Make : Mazda
I was impressed by the timely manner in which my car was repaired. I was impressed by the cleanliness of my vehicle. It was returned to me cleaner than I had given it to the shop. The repair was extremely well done, the service was fast, and I am extremely happy.
4/10/2015
Ashvin R. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Great job.
4/10/2015
Mina K. VERIFIED CUSTOMER
Vehicle Make : Audi
Love the team at ACC! Professional and courteous every step of the way.
4/9/2015
Eduardo M. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
Excellent job guys car was ready on the a day earlier than promised date.
4/8/2015
Sahil C. VERIFIED CUSTOMER
Vehicle Make : Honda
Took a long time to repair and extended by 7-8 days. They had promised me to take care of small dent in the front as part of repair since they were going to paint .. No response and i had to call and ask when it would be ready.. Car was also not washed .. Maybe washed few days back..
4/7/2015
Ruizlan E. VERIFIED CUSTOMER
Vehicle Make : BMW
Auto Collision Center took care of my car while it was there.They did a very good job repairing the damage as well as taking care of the previous scratch that was in my front bumper which is not part the job they working on.The whole process was quick and easy and they send you regular updates on the repair status which makes you comfortable knowing they are really working on your car and not just seating at thier shop. For me they went above and beyond great customer service in terms of car repair. BRAVO!!!
4/7/2015
Mohammed K. VERIFIED CUSTOMER
Vehicle Make : Toyota
There is water bubble on front goid and the trunk compartment is all apart
4/2/2015
Howard C. VERIFIED CUSTOMER
Vehicle Make : Hyundai
WOW! Exceeded my expectations! Everyone was friendly, polite, and went out of their way to be as helpful as possible. On top of all that, the repairs were done perfectly and amazingly quickly.
When I picked up the car, it was immaculately detailed. I brought the car in dirty on the outside and full of dog fur on the inside. It was returened looking like it just came out of the showroom.
You folks almost made it a pleasure to be in an accident.
Thanks to you all -
Howard C
3/29/2015
Baneshia L. VERIFIED CUSTOMER
Vehicle Make : Honda
This was the WORST experience ever!! I waited a whole month just for minor repairs and than when I recieved the call saying that my car was ready for pick up, my husband and I checked out the paint work and noticed paint drips on the bumper. We kept our vehicle there to repair the paint drips. I recived an email stating that my vehicle was ready to be picked up the second time. We waited an whole entire hour for them to bring our vehicle out, when asked why it took so long, Rito the manager stated because they had to wipe down the windows.. Does it really take 60 minutes to clean windows?? I'm sorry, but you've lost a customer! I will never come back to ACC aging! Worst experience by far!
3/27/2015
Jose M. VERIFIED CUSTOMER
Vehicle Make : Honda
Great Job"
3/25/2015
Patrick W. VERIFIED CUSTOMER
Vehicle Make : Ford
Amazing service.
3/20/2015
Jiajiunn W. VERIFIED CUSTOMER
Vehicle Make : Nissan
The repair was done correctly. Timely update on the progress was nice. Everything was done in a profession manner.
3/19/2015
Rafay K. VERIFIED CUSTOMER
Vehicle Make : Mazda
Over all good service and we are happy to get the car back with all the repairs done. Only suggestion would be to call the customers when the car is fully ready. We had to make a couple of extra trips. Given we live close by it was not a big problem but something to consider. Other than that good service and quality work.
3/17/2015
Ronald R. VERIFIED CUSTOMER
Vehicle Make : Nissan
I had such a good experience. They were very professional, prompt, service oriented and they did a wonderful job with my car. I would recommend them 100%!
3/15/2015
James R. VERIFIED CUSTOMER
Vehicle Make : Toyota
Processing the insurance claim, auto repair, and car rental in one place made the whole experience very easy going and fast. Thank You Auto Collision Center!
Jim Richie
San Lorenzo, California
3/14/2015
Marie B. VERIFIED CUSTOMER
Vehicle Make : Lincoln
Well organized. Loved the text updates. Very professional staff!
3/13/2015
Ma T. VERIFIED CUSTOMER
Vehicle Make : Acura
Auto Collision Hayward had provided me with the best customer service. Up to date emails about my car, and great service in person. I'll be back for sure.
3/8/2015
Ruslan V. VERIFIED CUSTOMER
Vehicle Make : Mazda
Very friendly efficient and fast !!!
3/8/2015
Janet F. VERIFIED CUSTOMER
Vehicle Make : Honda
All issues taken care of quickly and professionally. In the lessons learned department for improving satisfaction, we recommend some mechanism be put in place to verify that everything was done. Perhaps use the estimate and check things off after they are completed. When our car was presented as ready, the front end alignment had not been done. After we got the car hope and drove it at night, we found that the headlight in the replaced fender had not been aimed.
When it comes to making sure the customer is satisfied, however, you guys totally rock! Thank you.