My car drives and looks better than before the accident! Thanks
1/25/2013
Curtis K. VERIFIED CUSTOMER
Vehicle Make : Toyota
I can honestly say I'm totally satisfied from all aspects of my experience at Marco's. From the minute I stepped in the main office door to the moment I picked up the car, every employee was great. Marco's provides the model of customer service.
I would like to thank Tri and his team for their outstanding work. They all deserve recognition for fixing my car and making it look brand new. They even worked late on Monday to get the car ready. The car looks great!
Thanks for providing the best customer service possible. If I ever needed to fix my car again, Marco's would be the first and only choice.
1/22/2013
Patricia C. VERIFIED CUSTOMER
Vehicle Make : Lexus
I am so impressed with the high level of customer service from the first day I came to Marcos and learned Marcos himself checked in my car and vacuumed the broken glass from the window. Tri Lee was extremely detailed and I felt at ease that he would do a good job on my car. I saw the finished product today and you guys did an Excellent job! I am so happy. Also to mention, Fran was very friendly and helped with my paperwork. From start to finish, I was highly satisfied. You guys made a bad situation feel much better! Thank you! Marcos- thank you so much!! -Patricia C
1/22/2013
Tess M. VERIFIED CUSTOMER
Vehicle Make : Acura
Thanks to Marco's Auto Body in San Gabriel, for using original parts on my car. I'm happy for the work done.
1/19/2013
Justina S. VERIFIED CUSTOMER
Vehicle Make : BMW
The scratch on the headlamp was not acceptable. Ly already promised that he will order new headlamp for me. The paint job on the license plate holder was not so perfect. When we touched it after we left body shop, it was rough. Otherwise, our experience was satisfied. Thank you.
1/19/2013
Samuel Yun. VERIFIED CUSTOMER
Vehicle Make : Toyota
Professional service.
Hi Tri,
Thank you for your help.
1/18/2013
Alexander R. VERIFIED CUSTOMER
Vehicle Make : Toyota
All your employees were very professional and courteous.
1/18/2013
Tiffany L. VERIFIED CUSTOMER
Vehicle Make : Lexus
I was really nervous about getting my car fixed ANYWHERE. This was my first big purchase on a luxury vehicle and of course got into my worst accident. I was recommended to take it to Marcos since they only dealt with high end cars, nonetheless still nervous. Manny was amazing through my whole experience. he called me at least once a week to keep me updated on any progress or any concerns. when I got my car they checked everything very thoroughly with me to make sure I was satisfied and made sure to tell me to calk with any concerns. I couldn't have had a better experience. thanks Marcos & Manny!
1/18/2013
Raul P. VERIFIED CUSTOMER
Vehicle Make : Honda
Good followup information from Manny on the status of my car.
1/16/2013
Bruce D. VERIFIED CUSTOMER
Vehicle Make : Infiniti
Very professional and a high repai figure for our insurance Co's total consideration. Thanks
1/16/2013
James C. VERIFIED CUSTOMER
Vehicle Make : BMW
Manny did an excellent job of keeping me informed on the whole repair process. Highly satisfied with Marco's work to get my car repaired and better than before! thanks!
1/16/2013
Linda W. VERIFIED CUSTOMER
Vehicle Make : Mercedes
The team , specially Daniel Holguin is doing very good job.
1/13/2013
Robert G. VERIFIED CUSTOMER
Vehicle Make : Lexus
You guys are 1000% awsome
1/10/2013
Terrance M. VERIFIED CUSTOMER
Vehicle Make : Acura
Your staff is always so knowledgable, courteous, and prompt. They continually keep you informed of your car's status.
1/9/2013
Louise F. VERIFIED CUSTOMER
Vehicle Make : Lexus
I have nothing else to say on such an excellent job you have done. Now that I believe on what they tell me when they recommend you to me. That no people had ever complaint on your job, thank you do much. I will spread this good job to everyone I know. Thanks again,
1/5/2013
Gilbert F. VERIFIED CUSTOMER
Vehicle Make : Toyota
Completely satisfied and excellent service. Like to personaly thank your employee TRI LEE and his staff with his gracious attention and promptness in making this experience a very well done job. Quality work and superior results. Also would like to thank, ELI SUAREZ for his referral.
1/1/2013
Rita C. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
Excellent service!
12/25/2012
Yu-nan L. VERIFIED CUSTOMER
Vehicle Make : Toyota
First class service and attitude from the service dept and
Our claim rep mr. Li . Also Chris care and worked hard at
Our needs
12/19/2012
Crystal S. VERIFIED CUSTOMER
Vehicle Make : Honda
Hello,
My car was broken into the night before on 12/17 in my driveway and I
discovered today that it was because my car did not automatically lock
after I exit the vehicle. My car has an auto-lock feature as well as
the alarm, which has been turned off. (My car automatically locks 3
minutes after I leave the car without the key in ignition.)
I filed a police report online through the local city police
yesterday, and luckily other than my 100 sunglasses, nothing else was
stolen.
I find it alarming that my vehicle's alarm and lock system has been
deactivated coincidentally after I got it repaired at your shop. I
trusted Marco's with repairs, everything went very well, but this is
very troubling to me. Unfortunately, this makes me think twice about
getting future repairs at your auto shop.
Sincerely,
Crystal S