Service King Pasadena

All staff were highly professional, friendly and courteous

Thank you all for your professionalism and upbeat attitudes.

Marco's is a great shop. All of their staff are courteous and professional. When dealing with a negative situation ( auto damage), Marco's Collision Center in Pasadena made things a lot more positive. I will be glad to recommend your shop. Thank you. Sheldon M

Special thanks to John for his professionalism and attention to detail. I am extremely demanding when it comes to my cars and John and Marcos once again did not disappoint! Keep up the great work!

John went above and beyond to ensure that our experience with Marcos was tops in customer service and attention to detail!

Jose was so knowledgeable and professional. He answered all my questions and provided information that proved helpful in explaining the repairs to my husband. He made my experience a positive one. Everything you do at Marcos, from cleaning the car, engine, topping off fluids, checking air pressure in the tires, was beyond my expectations. You are the perfect repair shop! Julie is really cool too!

Roger was so great through the entire process!! I was more than impressed with how fast my car was repaired and how helpful Roger was!!

In May 2014, I caused a car accident by switching lanes into a Toyota Yaris with my Mercedes-Benz C300. Yes very dumb mistake. Anyways, I brought my car into the Marco Collision Center located in Pasadena. I was confident that my car would be serviced well and the staff was very welcoming/nice. I was promptly updated via e-mail and phone by Marco about the status of my car. The ETA was extended by 2 days, but I was given a few days notice which was more than sufficient. Upon receiving my car back, Jeff went over everything about the car to affirm that everything was fixed and working properly. They even performed auto detailing on the car and gave me extra paint in case I need it. After leaving Marco's, a Check Engine light turned on. I took it back to the center and they promptly checked to make sure it was fixed. It was a minor exhaust issue which was resolved and the manager of Marco's apologized formally and took the car on a test drive. All seemed well. It was also a Saturday, and they stayed longer too which was very nice. Unfortunately, an hour later the light came back on. I drove the car about 40-50 miles to see if it would turn off, but it didnt. I called Marco's that following Monday and spoke to Jeff. He said that I could bring the car back in, and Marco's would provide a rental for free. That Thursday I dropped off the car and they gave me a rental. I was told by Roger that I would receive a call that same day with an update. Up to this point I was satisfied with Marco's service until I never received a call back that day. I was very upset at this point. The following morning I showed up at the collision center to find that my car was fixed. They took the car to the Mercedes-Benz dealership to resolve the issue once and for all. Jeff was very apologetic about the lack of notification for completion. He offered me one free auto-detailing package for free. I am appreciative of this generosity. Most of all I am thankful that my car is finally back in my hands. I am still confident about Marco's services. I will continue to take my car to Marco's for any repairs, services, etc. Thank you!

You have always been top notch.

Roger was very helpful and excellent at explaining what needed to be done.

There must be some area of a collision center that gets a little dirty, but I didn't see it. Everyone is professional in appearance, and in dealing with the customer. I would like to think I got special treatment, but I think everyone does, since, as I told Jose, this seems like the Nordstroms for this field. It was also nice that the car came back to me looking like it just came off the showroom floor. I'm not going to get into any accidents just to come back, but if I am so unfortunate in that regard, I'll be heading your way.

From start to finish everyone gave us excellent service. Our car looks beautiful! THANKS **** and Carole ****

Excellent all around.

In my opinion, everyone went above and beyond to ensure the repair of our car. I was more than impressed with everyone I had contact with on how professional, polite and kind they were/are. I would highly recommend Marco's to anyone and everyone and I thank you so much for such EXCELLENT service. Sincerely, Mary Ann K

The team at Marco's was very helpful to get me thru the process. I have never been in a car accident before so I wasn't sure what to do next. They made it so easy and handled all insurrance papers and rental car. I have already recomended them to other people.

My experience from start to finish was amazing! Jose provided excellent customer service & kept me updated through the process. Very knowledgeable, professional and is truly an asset to your company. Please continue the great work!

The work done on my Porsche was perfect. The staff is professional and extremely sensitive to the customer's schedule. I believe that the cost of repairs was around 30% less than the dealer estimate for the repairs.

Excellent workmanship, courteous employees and expedited completion of the job. Thanks MARCO'S Fred

Brilliant, if not over the top with regard to stating all you had done. John, Jose, Julie and the mechanics were friendly, accommodating, thoroughly professional, and did a beautiful job on my Audi, as recommended by the dealer. You facilitated our connection with Enterprise, who likewise were terrific. Thank you! Thank you! And not only does my Audi look better than new, I leave not at alll ticked off! PS: Check the side mirrors before having people leave . . . Best! Melinda

Great communication! Quick service, my wife was VERY impressed with the excellent service! Thanks again!