Jeff could have done a lot better
When I picked up car from service king I was told I needed to pay a deductible
I told the staff person I was told by my insurance that I didn't need to pay the deductible. She said on final paperwork it did not say that
I payed the deductible to get the car and when got home called my insurance person who reaffirmed that I had no deductible. I then called service king and Explained this to Jeff and asked for a void of my charge. He said he couldn't do that. He said my insurance comp would have to reimburse me.
My insurance person did speak with the other staff and got the deductible charge voided( I hope this is true).
But very disappointed Jeff said that could not be done, etc
Also my first time going to service king to have car looked at although I did call to make an appt when I got there I was told I didn't have an appt arranged( the staff did make sure I was appropriately accommodated)
12/24/2016
Roy A. VERIFIED CUSTOMER
Vehicle Make : Mercedes
Tony and team was great
12/24/2016
Nathan B. VERIFIED CUSTOMER
Vehicle Make : Nissan
Tony was great. He was attentive and kept me informed all along.
12/23/2016
Yvonnerick R. VERIFIED CUSTOMER
Vehicle Make : Subaru
I was a little with difficulty working with Subaru but the car looks and feels brand new.
12/23/2016
Mayra G. VERIFIED CUSTOMER
Vehicle Make : Lexus
All if the staff was extremely professional and reliable. Jose kept me up to speed from beginning to end. You all made this terrible experience less stressful.
Thank you service king!
12/21/2016
Robin K. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Beautifully done, kept me informed on progress, finished on time, looks great.
12/21/2016
Ozzie A. VERIFIED CUSTOMER
Vehicle Make : Toyota
I decided to come here after checking out a place that didn't inspire too much confidence. Jerry and crew, as well as the girls
at the front desk, handled my repairs in a very professional and courteous manner. I wouldn't go anywhere else.
12/17/2016
Andrew A. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
Great job and wonderful service
12/17/2016
Trucluu M. VERIFIED CUSTOMER
Vehicle Make : Audi
Great service and very thorough!! Love that you guys kept me updated on progress of the car and finished ahead of schedule.
12/15/2016
Ebenezer M. VERIFIED CUSTOMER
Vehicle Make : Toyota
Thanks for being so helpful and informing me what time you and enterprise close shop.
12/14/2016
Efren C. VERIFIED CUSTOMER
Vehicle Make : Subaru
The only company I've taken my vehicles to. Thank you for doing such a great job whether you're part of the team that repaired the damage or did the clean up after. Thank you Tony for keeping me updated everyday that I didn't have my vehicle back.
12/13/2016
Muriel J. VERIFIED CUSTOMER
Vehicle Make : Cadillac
I'm so happy to have my back and it's looking good thanks everyone at service king happy holidays to y'all
12/10/2016
Phillip W. VERIFIED CUSTOMER
Vehicle Make : Ford
Service King provided excellent to me. Jose Moreno was the best.
12/9/2016
Victor G. VERIFIED CUSTOMER
Vehicle Make : Ford
My service representative, Jose Moreno, did an excellent job of responding to me and keeping me informed. The reception staff is professional and courteous. Overall, everyone I encountered at Service King N. Fair Oaks (Pasadena) was professional and helpful. Thank you all! Victor M. Gordo
12/9/2016
Ray W. VERIFIED CUSTOMER
Vehicle Make : Mercedes
Jos Moreno is professional and amazing employee! I would recommend your facility to friends and family because of him. Great job, Jose!