I previously had a great experience with your shop, which is why I returned. Communication was terrible this time. You had my car for over a month for a dent in the door. The car was completely drivable. I was told you were waiting on parts and then nothing for two weeks, until I physically drove there and was told that they had magically just arrived after supposedly your shop received damaged parts twice and had to return them, causing the delay. But, I was never told you received damaged parts twice. I thought the whole two weeks you were waiting on parts I could have ordered on Amazon. The delays caused me to exceed my rental allowance from my insurance agency and I ended up paying $400 more out of pocket.
8/4/2022
Arthur B. VERIFIED CUSTOMER
Vehicle Make : Subaru
The length of time it took for the repair didn't match previous quotes nor was justified based on the damage. Great work at the shop, just the length of the repair was dissatisfying..
7/14/2022
Michael K. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
My family has been using & a satisfied customer of North Haven Auto Body for nearly 20 years.
7/2/2022
Rich L. VERIFIED CUSTOMER
Vehicle Make : Vehicle
One of the worst customer service experiences I have ever had the displeasure of experiencing. Your customer service is literally the opposite of what your recording (that I listened to ad nauseum while on hold trying desperately to reach someone who would give me the status of our car) cheerfully lists your values and literally we did not experience one. NOT ONE.
6/25/2022
Jerome G. VERIFIED CUSTOMER
Vehicle Make : Dodge
Love the job they did on my truck I wish I could have did the whole truck very nice job.
6/24/2022
Kacey R. VERIFIED CUSTOMER
Vehicle Make : Vehicle
North Haven Autobody is the best. The work was completed a day before the expected completion date. The staff workers at the desk are always friendly and helpful. Communication was frequent. Rental process through enterprise was easy with pickup and drop off right at North Haven Autobody. My car came back in perfect condition, cleaner too!
6/20/2022
Joel W. VERIFIED CUSTOMER
Vehicle Make : Honda
The hole car was detailed. wow that’s why I still and will go back IF some thing ever happens to our cars. Plus tell others of this great services. From the front desk to the back of the car shop. Great people. Thank you again
6/9/2022
Stuart W. VERIFIED CUSTOMER
Vehicle Make : Audi
My car ended up being deemed a total loss. Northaven auto body was prompt in evaluating it and communicating with the insurance company. I was pleased with your communication with me.
6/8/2022
Cynthia P. VERIFIED CUSTOMER
Vehicle Make : Toyota
This auto shop was so great! They were so quick to respond and very professional. I would definitely return for other services in the future.
6/4/2022
Kristen G. VERIFIED CUSTOMER
Vehicle Make : Vehicle
North haven auto body was the most professional place I’ve ever taken my car for repairs. I just got a new Tesla and the trunk got a pretty good scratch on it due to the garage door opening. I brought it in and got an estimate and brought it in in my date. They sent me updated texts in progress until it was ready. What an awesome job they did.I am extremely satisfied and would recommend going there for your repairs! Thanks to the girls at the front! They’re so warm and welcoming!
5/22/2022
Alicia A. VERIFIED CUSTOMER
Vehicle Make : BMW
Excellent service!!!!!
Thank you very much.
5/17/2022
Ted T. VERIFIED CUSTOMER
Vehicle Make : Porsche
Very happy but the work isn’t done. We still need to install the wrap! I know we need another 30 days. Will call to schedule. Thx!
5/14/2022
John And. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Highly organized
5/11/2022
Michael B. VERIFIED CUSTOMER
Vehicle Make : Ford
Quality assistance even though our vehicle was totaled and no services were needed
5/6/2022
Erica R. VERIFIED CUSTOMER
Vehicle Make : Vehicle
Terrific personal service from your front desk. Perfect repairs. Big fan.
5/6/2022
Kathleen T. VERIFIED CUSTOMER
Vehicle Make : Audi
Amazing customer service. Great work. Just wish it didn't take so long. Thank you.
4/3/2022
Gail W. VERIFIED CUSTOMER
Vehicle Make : Jeep
They did a great job. Extremely happy
3/31/2022
Joan G. VERIFIED CUSTOMER
Vehicle Make : Vehicle
The work was done in the promised time frame with timely updates through the process. They were a welcome interface between the responsible insurance carrier as well as the car rental agency. I high recommend them.
3/31/2022
Alane M. VERIFIED CUSTOMER
Vehicle Make : Nissan
Great jo!!! Thank you so much.
3/26/2022
Richard M. VERIFIED CUSTOMER
Vehicle Make : Jeep
I was disappointed that my Jeep ended up getting totaled and was wondering what you found that pushed it over the limit, but it’s worked out ok and I will continue to take my vehicles to you in the future if I need auto body work.
Thanks
Rick