They had my vehicle for nearly a month, and the estimated time they gave me was 6 days. I know a week of was due to my insurance company, so it still took 23 days for a 6 day estimatre. And when I did pick my vehicle, the chrome part they replaced had bubbles in it and the headlight they replaced had condensation in it. So now I have to bring my vehicle back after the part comes in and told me the condensation should evaporate. Not a happy camper at all.
4/23/2016
Ivan L. VERIFIED CUSTOMER
Vehicle Make : Honda
I appreciated being kept constantly appraised of my vehicle's status throughout the process. Car looked fantastic when done, vehicle and tires completely cleaned up. It was a great job.
4/22/2016
Beverly D. VERIFIED CUSTOMER
Vehicle Make : Scion
Very satisfied y'all did a very good job on a car we appreciate it and thank you so much
4/13/2016
Anthony A. VERIFIED CUSTOMER
Vehicle Make : BMW
Appreciated the status reports communicated to us via email. Staff was very professional and friendly.
Thanks!
4/7/2016
Mike H. VERIFIED CUSTOMER
Vehicle Make : Ford
I didn't realize they were painting the truck,it was minimal but 168.00, then Mike originally told me the frame work would be no more than 400.00, it doesn't look like the front bumper was put on straight, thank you.
4/6/2016
Stanley R. VERIFIED CUSTOMER
Vehicle Make : Lincoln
The paper work process and the informative emails were nice. It allowed me to view the damage and what was fixed. My vehicle was fixed quickly and I really didn't need to check up on it or feel that I had to remind anyone about my concerns. Thanks Mastercraft Auto Body.
4/1/2016
Jamie M. VERIFIED CUSTOMER
Vehicle Make : Toyota
My car looks fantastic and I really appreciate the updates via text.
3/30/2016
Anthony P. VERIFIED CUSTOMER
Vehicle Make : Mercedes
Excellent service.
3/24/2016
**** R. VERIFIED CUSTOMER
Vehicle Make : Chrysler
All good
3/17/2016
Abdias I. VERIFIED CUSTOMER
Vehicle Make : BMW
Due to the impact the trunk shifted an eigth of an inch to the left (as seen from the rear), and I pointed that out to the technician. After picking up the car, at home I noticed the discrepancy. I chose not to make an issue of it; I can live with the small shift of the trunk. Also, the color of the new paint is a hue off, but I guess a perfectly matching hue between the existing and new paint is not to be expected.
Please, do not take these comments as a complaint. It is honest feedback, an honest answer to your question about my satisfaction level.
On the bright side, I commend you for the regular text messages with updates provided throughout the process. Even better, the convenience of picking up and dropping off the rental car right at your place of business is a big plus. Overall, while the accident was an inconvenience, your superior level of customer service made it bearable. Although I do not want to go through this experience again, if I were to need your services again, I hope that you will welcome my business. Thank you.
3/12/2016
Kenisha J. VERIFIED CUSTOMER
Vehicle Make : Acura
Awesome job!!!
3/8/2016
Constance D. VERIFIED CUSTOMER
Vehicle Make : Nissan
Just need to find out why my left parking light isn't working.
3/1/2016
Mark M. VERIFIED CUSTOMER
Vehicle Make : Toyota
Fast, professional service. I would recommend Mastercraft to anyone needing Auto Body service.
2/23/2016
Christian M. VERIFIED CUSTOMER
Vehicle Make : Toyota
The entire repair took almost 3 weeks....too long!!
2/20/2016
Bobby J. VERIFIED CUSTOMER
Vehicle Make : Cadillac
Keep up the good work! The team kept me up to date on everything that was going on. You can't ask for anymore than that.
2/15/2016
Richard B. VERIFIED CUSTOMER
Vehicle Make : Cadillac
Excellent communication throughout. Handled check engine light the next day. Strongly recommended!
2/13/2016
Julia L. VERIFIED CUSTOMER
Vehicle Make : Acura
Excellent as always
2/12/2016
Mike A. VERIFIED CUSTOMER
Vehicle Make : Honda
Great job, and it was done much earlier than anticipated. Extremely pleased. Thanks again!
2/6/2016
Rocio L. VERIFIED CUSTOMER
Vehicle Make : Nissan
Thank you. If I need this type of service I'll come back to you.