I was pleased that the car was returned all clean and shiny despite the fact that only the hood and bumper were damaged. And vacuumed! Thanks! And it was quick and easy. The relationship with Enterprise is another plus.
7/21/2016
Ivy F. VERIFIED CUSTOMER
Vehicle Make : Dodge
Great work! Thanks
7/21/2016
Jose L. VERIFIED CUSTOMER
Vehicle Make : Toyota
The bumper is not aligned.
The rubber seal by the windshields are damaged and not replaced.
The front grill is not tightly screwed/fastened.
I would like to bring back the car today to fix these. Call me at ****-****-xxxx.
7/21/2016
Nicole B. VERIFIED CUSTOMER
Vehicle Make : Nissan
The only auto shop I truly trust with my Nissan! These guys are awesome, extremely helpful, and super friendly. It did take a little longer than expected but the great work made the wait well worth it. My entire family uses this facility for all of our Nissans. Thank you, Mastercraft (more specifically, Mike!!).
7/17/2016
Jeffrey S. VERIFIED CUSTOMER
Vehicle Make : Jeep
It took quite awhile, but the jeep has some difficult parts and systems to work with. I would definitely recommend your shop to others., you also did an excellent job of keeping me informed as to the status on a weekly/daily basis. Nice work guys. Thanks again. Have a great 4th of July weekend.????????????????????????
7/1/2016
Cassandra N. VERIFIED CUSTOMER
Vehicle Make : Nissan
My husband picked up his truck. And the bug gauard was taken off the truck and put. In the bed of our truck. Not sure why? Cassandra ****
6/29/2016
Michael W. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
****) The finish was poorly buffed, at a minimum. There are large, visible, overlapping swirls in the finish where work was done.
2) The interior was dirty. Front and rear floor mats had a milky white substance on them and there was white powder on the rear seats and in the seat stitching.
3) Poor paint work in the threshold of the driver's rear door: color inconsistency, rough patches, and seams/ridges
4) There is some kind of coating on the windshield that is blinding in direct sunlight. Perhaps clear coat over spray?
6/29/2016
William S. VERIFIED CUSTOMER
Vehicle Make : Honda
The person who checked me in when I arrived was very kind and helpful in describing the repair process. Both the GEICO and Enterprise representatives were also very polite and helpful. It was an organized and positive experience that gave me confidence the repairs would be done well. The atmosphere of the public space in the shop also was comfortable. Thanks very much for everything, and I wouldn't hesitate to recommend you to others!
6/24/2016
Josanne W. VERIFIED CUSTOMER
Vehicle Make : Toyota
Better care could have been taken to restore the car interior to it's original order
6/22/2016
Shay C. VERIFIED CUSTOMER
Vehicle Make : Lexus
The whole process was quick and easy. The staff was very friendly and I loved that my car was fixed ahead of time. The drop off and pick up took no time at all and the updates to let you know what's going on was a plus. As I said to everyone before I left today you all totally rock. Thank you and this was a great experience.
6/16/2016
Elvira I. VERIFIED CUSTOMER
Vehicle Make : Nissan
Excellent staff , great customer service. Fabulous job on the Altima; highly recommendable.
6/15/2016
Mannoel G. VERIFIED CUSTOMER
Vehicle Make : Mercedes
Service was professional, impeccable and on time. Will definitely be back for any future repairs.
6/8/2016
Denise B. VERIFIED CUSTOMER
Vehicle Make : Toyota
I would have rated it excellent with the exception that no one showed me the repairs or asked if I was satisfied with them.
6/3/2016
John W. VERIFIED CUSTOMER
Vehicle Make : Dodge
My total experience was a 10+++. Service all the way around was great, from drop off to pick up. Mike and Jim are great, along with everyone I dealt with. This is the 4th vehicle I've brought to you and have never been disappointed. Keep up the great work you guys are the best. I recommend you guys to anyone I encounter that need your services.
Thank you
John W
6/2/2016
Maria H. VERIFIED CUSTOMER
Vehicle Make : Toyota
The best costumer service responsibility onestidad
5/25/2016
Dareick B. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Great service & great employees!
5/24/2016
Stephen M. VERIFIED CUSTOMER
Vehicle Make : Hyundai
As always, you guys do it right!
5/18/2016
Timothy B. VERIFIED CUSTOMER
Vehicle Make : Honda
With kids, life happens. You fix it.
5/9/2016
Peter M. VERIFIED CUSTOMER
Vehicle Make : Toyota
The service was quick and free of problems. The repair is top quality. That is why we only take our car to Mastercraft.
5/4/2016
Georgetta T. VERIFIED CUSTOMER
Vehicle Make : Toyota
Everyone was great. Very nice and professional. I will recommend mastercraft