Raymond went above and beyond. Give him a raise! Great customer service and made a stressful situation easy! Thank you! I would highly recommend anyone to get repairs at Cooks.
12/12/2017
**** C. VERIFIED CUSTOMER
Vehicle Make : Honda
Having to have car checked again right after getting my car back, which is an inconvenience.
12/10/2017
Michelle T. VERIFIED CUSTOMER
Vehicle Make : Subaru
Great customer service!
12/5/2017
Toni M. VERIFIED CUSTOMER
Vehicle Make : Saturn
I was happy with the repair, but not with what happened afterward. Since I had visitors for the holidays I parked my car and did not use it for a week after I picked it up. My battery was totally dead when I needed it last Tuesday. I called and was told by a manager that I should bring it in and it would be looked at AS A COURTESY. It never did start and I called AAA for help. My AAA guy told me that it's common practice to disconnect the battery when body work is done. I would have considered it A Courtesy to have been told this, because I would not have parked my car for another week before at least starting it up daily, and avoid having this problem.
Toni M
12/4/2017
Brandon B. VERIFIED CUSTOMER
Vehicle Make : Audi
Edgar was a real pro and helped me all the way through this arduous process. Highest praise for him and his crew.
12/2/2017
Robert D. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
Your service was quick and professional, and the regular updates were helpful. Eddie **** did a fine job.
10/27/2017
Scott H. VERIFIED CUSTOMER
Vehicle Make : Honda
Excellently
10/27/2017
Shirley R. VERIFIED CUSTOMER
Vehicle Make : Ford
please give them and thumb up and tell them that they did a job well done and in timely manner.
10/24/2017
Joanna M. VERIFIED CUSTOMER
Vehicle Make : Mercedes
I love Cooks Collision. You guys are the best ! My car is driving like a brand new and you guys fixed it way sooner as promised. Special thanks to Edgar and Luis , really thank you again !
10/18/2017
Shivani S. VERIFIED CUSTOMER
Vehicle Make : Honda
great service
9/29/2017
Michael E. VERIFIED CUSTOMER
Vehicle Make : Toyota
Awesome customer service.
9/14/2017
Susan B. VERIFIED CUSTOMER
Vehicle Make : Honda
Excellent job, it surpassed my expectations.
9/7/2017
Edward K. VERIFIED CUSTOMER
Vehicle Make : Lincoln
Friendly, helpful. And my car looks brand new.
8/29/2017
Minoru H. VERIFIED CUSTOMER
Vehicle Make : Toyota
Very satisfied with your work and your employees were very helpful.
Min Higa
8/26/2017
Victor G. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Missing jewelry in gloves department
8/11/2017
Jean C. VERIFIED CUSTOMER
Vehicle Make : Subaru
My Subaru looks great; thanks so much.
8/9/2017
Christian I. VERIFIED CUSTOMER
Vehicle Make : Audi
Such a great experience and display of professionalism and courtesy, with detailed updates along the way and a timely return of my car. Add to that a lifetime guarantee (warranty) on the parts fixed, I can without doubt say that this is the best customer service and overall work I have had done at an auto body shop in the nearly 20 years I have been driving.
I would suggest your company to anyone who inquires or needs work done to the car in any capacity.
Sincerely,
Christian I
8/9/2017
Chaney.lindy R. VERIFIED CUSTOMER
Vehicle Make : Mercedes
Great experience
8/5/2017
Prasenjit S. VERIFIED CUSTOMER
Vehicle Make : Toyota
My car looks like new after the repair work. Thank you!
7/25/2017
Rachel F. VERIFIED CUSTOMER
Vehicle Make : Mazda
I have to return to have a part replaced that didn't get done. A simple oversight I'm sure.
Other than that inconvinience, everyone has been great.