My only question is why the final bill amount was not recognized in the beginning? The final bill was 2x the estimate. How will this sit with USAA?
4/5/2017
David H. VERIFIED CUSTOMER
Vehicle Make : GMC
Great service and great people. Made a stressful time easy with how y'all treated me. Very appreciative and will definitely recommend.
4/5/2017
Ruth O. VERIFIED CUSTOMER
Vehicle Make : Nissan
After washing the vehicle, they could wipe it down to get the water spots off. Other than that, I am very satisfied. Thank you for your courteous,kindness and specialty service.
3/23/2017
Steven R. VERIFIED CUSTOMER
Vehicle Make : Honda
Staff was friendly and efficient. Work was done professionally
3/11/2017
Diantha M. VERIFIED CUSTOMER
Vehicle Make : Honda
Very polite on every phone call. I appreciated the constant updates and that the repair was done by the estimated date.
2/13/2017
Colyer W. VERIFIED CUSTOMER
Vehicle Make : Ford
Excellent work and the customer service staff was extremely nice...
1/25/2017
Michael B. VERIFIED CUSTOMER
Vehicle Make : Toyota
Hello,,
I was pleasantly surprised to get my truck back , 3 days early. I am self employed and you just don't realize the troubles that can come up when you don't have all your tools with you on a job.
Thank you all for the extra effort you put out to get it back to me .
Michael Blosser
1/21/2017
Craig W. VERIFIED CUSTOMER
Vehicle Make : Toyota
I appreciate the phone and email initial notifications and follow up communications. My vehicle looks like it was restored to new condition where the damage occurred.
1/14/2017
Clyde N. VERIFIED CUSTOMER
Vehicle Make : Honda
The service department is very prompt, professional, and Friendly. When they took over my case it was completed quickly and completely. I am very satisfied and I Thank You ALL for a job well done.
Thanks,
Clyde.
1/6/2017
Lily H. VERIFIED CUSTOMER
Vehicle Make : Cadillac
Somehow the tech prograed the new mirror to my key and I cannot get it reset to the settings of the mirror I need. I will be back tomorrow to get help in getting it set to my settings... Otherwise, I am completely satisfied.
1/4/2017
Richard T. VERIFIED CUSTOMER
Vehicle Make : Hyundai
No one likes to have an accident but my experience having CO repair our car has been all positive. From the time we first talked with Kim to when we picked up the repaired car. The daily e-mails were informative and the help in getting the car repaired in such a short period of time over Christmas was much appreciated. And the repair has been done in a like new condition. At this time I say: THANK YOU for a super experience and repair.
Dr. Richard Trandel
12/19/2016
Ashley H. VERIFIED CUSTOMER
Vehicle Make : Subaru
I was not completely satisfied for two reasons: communication and state of the car when I picked it up.
Regarding communication: I received an email the two times the end date of the car delivery was delayed. However, the reason was never included. I didn't received any information regarding this until I called after the second delay to find out the issues.
State of the vehicle: The car was clean and appears to have been fully repaired. However, the tire pressure monitoring system light has been active since picking up the car. I have confirmed all tire pressures are correct. This should have been addressed prior to vehicle release. In addition, the spare tire was out and in the back hatch. I never removed the spare tire. This should have been put away.
12/17/2016
Karen W. VERIFIED CUSTOMER
Vehicle Make : Honda
Very accommodating and easy to work with
12/16/2016
Steve B. VERIFIED CUSTOMER
Vehicle Make : Nissan
Thanks! Your team is awesome. Merry Christmas to all.
12/14/2016
Donald S. VERIFIED CUSTOMER
Vehicle Make : Toyota
It looks like a new car again!
12/14/2016
Vincent D. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Great job!
12/9/2016
Lynda C. VERIFIED CUSTOMER
Vehicle Make : Honda
No need. The company had an opportunity to delight and they failed. Twice.
Shrug. It was a shame but nothing more than that.
12/6/2016
David M. VERIFIED CUSTOMER
Vehicle Make : BMW
Great job and service!
11/24/2016
William J. VERIFIED CUSTOMER
Vehicle Make : Toyota
Kristen did a great job in explaining the process. Also, the car looks great. Thanks.
William Jaeger
11/22/2016
Kylene H. VERIFIED CUSTOMER
Vehicle Make : Toyota
Wondeful service! They fit me into their schedule even though it was last minute and it was done so quickly and I am greatly satisfied with the work they did. My car looks amazing!