Jordan Automotive Collision Center

No one called and said, "we got your keys from the lock box and are prepared to start your vehicle" No one called me at the end of say one with an update on the repairs thus far. I called on day two to learn the details. And then there was a miscommunication in what shuttle transportation was to assist me and pick me up from the car rental company. The receptionist in the collision repair department told me "jordan will pick you up, but what she meant was, jordan will arrange for Enterprise to bring you to us" That was never communicated back to me so when Enterprise offered to bring me, I turned them down and said Jordan said their shuttle was being sent for me". So I was confused, Enterprise was confused and Jordan called Enterprise to complain "why didn't you offer to bring her". So they got the blame for something they didn't mishandle. Communication was key, and Amy was quick to suggest there was lack of communication due to training a new employee. A seasoned manager would take the blame and then in the background quietly make it a learning situation.

I really appreciate all the help I received from the purchase of my car all the way to the service I received in the Collision Center. Every step of the way, there was someone there to help. From the purchase, to the financing, to the fixing of the car...I'm a totally satisfied customer and I will be back to purchase my next vehicle there and I will definitely be recommending Jordan's to my friends and family. Thank you for going the extra mile in all cases. You guys really know how to run a business.

information has been repeatedly false, misleading, or non-existent. telling people repeatedly that a job is done, or going to be done on a day when you know that the required paperwork is NOT even nearly finished can cause lots of problems for other people.

The staff was very professional and the work was perfect. It was supposed to storm before we could pick it up and Mike asked if they would please keep his "baby" inside till the morning when we could be there and they did. I cannot tell you how important that was to him. I cannot recommend your dealership enough. No matter what the reason for going there is, it is always without any problem. Thank you for everything! Chris Sikorski

Repair looks great and was done before promised. A also, crew did a minor repair above and beyond the original repair. Which undoubtedly will have us remain Jordan customers in the future. Thanks again.