Need better communication. Just as the insurance company has a claim number, you need to have a similar "repair" number or some indication of the vehicle/owner. If you have that number, we can all use that to identify in whose court the repair is in. (Apparently, before an appointment for repairs was done, my insurance agent usually works with Paul but I had called and Reyanne was the contact so for a few days Reyanne did not know that Paul was contacted. Otherwise, when Reyanne emailed the estimate, perhaps she should have also emailed my agent (I had presumed she did, but he did not receive it until a few days later).
2/21/2017
Shirley N. VERIFIED CUSTOMER
Vehicle Make : Lexus
Very nice job on fixing my bumper. And I really appreciated the car detailing! It was unexpected to find my car cleaned inside and out, and polished! You exceeded my expectations. I will recommend you to others. Thank you!
2/17/2017
Priscilla F. VERIFIED CUSTOMER
Vehicle Make : Nissan
My car looked like new. Everyone at KW is very professional and nice and the follow up texts are very helpful.
2/15/2017
Chelsey P. VERIFIED CUSTOMER
Vehicle Make : Chrysler
KW DID AN Amazing Job!!! Car was nice and clean when I picked it up my vehicle looked brand new!!! THANKS GUYSSS
2/10/2017
Shaila R. VERIFIED CUSTOMER
Vehicle Make : Toyota
you gain a lifelong customer
2/7/2017
Blake P. VERIFIED CUSTOMER
Vehicle Make : Dodge
Love Love Love the txt messages! I felt like I knew what was going on ever step of the way which put my mind at rest. You all did a great job but customer service was magnificent!
Thank you!
2/4/2017
Jeffrey L. VERIFIED CUSTOMER
Vehicle Make : GMC
Well done.
2/4/2017
David C. VERIFIED CUSTOMER
Vehicle Make : Honda
Good job!!!
1/25/2017
Kimberly M. VERIFIED CUSTOMER
Vehicle Make : Mercedes
Mahalo nui loa to everyone at KW Auto Body!! The staff in the office were very friendly and responsive from the moment I walked into the office. The staff also took their time to explain the process which made it very simple & easy and relieved my stress from the car accident. I also appreciated the email status updates. They were very informative and helped me schedule my week. And, lastly...thank you to the young woman that helped me move all my items from the rental car to my car!!! She went over and beyond! I really appreciated her help! Mahalo.
1/24/2017
Darilyn M. VERIFIED CUSTOMER
Vehicle Make : Toyota
Thank you for fixing and taking great care of my car!
It looked amazing when I picked it up.. clean & shiny!
Thank you so much
1/18/2017
Yolanda W. VERIFIED CUSTOMER
Vehicle Make : Audi
My cover for my charger in the back is missing and all of a sudden, neither one of my car charging ports work (up front and the back one with the cover missing). I'm not happy. I'm assuming someone plugged something into the outlet and the voltage was too high and maybe it has burned up the fuse. I have no idea. They were working just fine when I left my car with you guys and my cover was where it belonged. I'm very upset. I don't really expect a resolution to this and will probably have to take my car to the dealer to replace my cover and figure out why my charging outlets aren't working. I'm very upset about this...
1/15/2017
Arthur G. VERIFIED CUSTOMER
Vehicle Make : Tesla
Excellent work, great communication throughout the repair process, and smooth transaction.
Would highly recommend.
1/13/2017
Kimberly G. VERIFIED CUSTOMER
Vehicle Make : Honda
Awesome job repairing my van!!! Loved the detailing done on the outside and cleaning inside. I know I went to the right place because the 20 that my husband lost in the van was found and left in the vehicle. I would recommend your Auto Body to everyone. Thanks so much!!!!
1/10/2017
Antonio T. VERIFIED CUSTOMER
Vehicle Make : Honda
Amazing customer service from start to finish!!
1/7/2017
Majella S. VERIFIED CUSTOMER
Vehicle Make : Lexus
Work was completed within the promised time. I got updates via email which I really appreciated as the work was going on. My car was returned to me washed and cleaned inside and outside. The quality of the body work done was great.
1/4/2017
Jordan M. VERIFIED CUSTOMER
Vehicle Make : Dodge
Great customer service. Good communication. Reyanne was good in keeping me updated including the text alerts. Didnt expect my vehicle to have an in and out detail. Havent since my truck this shiney since picking it up from the dealership. Would definently recommend. Mahalo!
12/31/2016
**** A. VERIFIED CUSTOMER
Vehicle Make : Subaru
I was very pleased with virtually all the work that was done to my car. The staff was pleasant and the primary work seems to be done well. However, when dropping off the car, I asked for 2 small scrapes to be painted on the back bumper. When picking up the car, those areas were painted, but the work was sloppy and unfinished. I was given touch up paint, but the area does not look professionally painted.
12/20/2016
Edgar C. VERIFIED CUSTOMER
Vehicle Make : Ford
They did a great job.
12/16/2016
Christian A. VERIFIED CUSTOMER
Vehicle Make : Ford
When I picked my car up, I couldn't believe how great it looked. It left me with a WOW in my mouth.Since the time I dropped it off everyone was fabulous, this is what is going to always bring me back to KW AUTO. I guess her name up front is BEE, she gives great service and a great smile. I believe everyone involed with my car Mechanics did a great job. I will always choose KW, always. Thank you so much. I'm a satisfied customer.
Mahalo,
Christian
12/16/2016
Jason A. VERIFIED CUSTOMER
Vehicle Make : Dodge
This is the second vehicle I've brought to KW for repairs. The first time it was pretty superficial damage but they were able to blend the paint perfectly. The second vehicle was damaged more severely. The repairs cost almost 12,000. When I got my vehicle back, I couldn't even tell it had been damaged. They even took care of any aftermarket mods that needed to be repaired or replaced. I've recommended them to numerous people and will continue to do so.