Customer service was excellent and my vehicle looks brand new. My only concern is that since I picked up my vehicle the radio will not turn on. Other than that I am completely satisfied.
1/6/2017
Kenneth M. VERIFIED CUSTOMER
Vehicle Make : Toyota
The gas cap area had paint all over the black plactic parts that could have been avoided with some tape to cover or have been removed to avoid being painted. I was told I would get the car back the way it originally was, and I don't remember it having paint in the gas cap are. One look and you can tell the car was worked on. What really blows my mind is that it was minor damage. What else would be painted if it were major damage? And all this after the second time it was worked on! Do you really think I should be completely satisfied? Would you be if there s was your car?
12/28/2016
Christopher C. VERIFIED CUSTOMER
Vehicle Make : Kia
Very professional...constant updates by email...finished work a week ahead of schedule...Very good job!
12/27/2016
Timothy M. VERIFIED CUSTOMER
Vehicle Make : Nissan
you were one week ahead of schedule and 200 under budget. I am verrrrry happy with your service and I have every intention to let friends, family, and coworkers know of your shop. thank you for all you did. merry Christmas!!
12/23/2016
Susan R. VERIFIED CUSTOMER
Vehicle Make : Honda
Everything was so convenient and I really liked all the text messages on the prigtess
12/21/2016
Michelle W. VERIFIED CUSTOMER
Vehicle Make : Ford
Being able to deal with Geico and Enterprise all the same place was really helpful. The girls in the front office are great. My only issue is that I wish my car had been better inspected prior to us arriving to pick it up so that we didn't have to come back.
12/20/2016
Darrell J. VERIFIED CUSTOMER
Vehicle Make : BMW
My car was completed before the quoted time. Great job!
12/18/2016
Gary T. VERIFIED CUSTOMER
Vehicle Make : Dodge
From beginning to the finish the entire process was very organized. The communications throughout was very helpful and informative. I picked up my truck and was completely satisfied with the repair results and surprised that my truck was washed and cleaned inside and out.
12/15/2016
Lois Z. VERIFIED CUSTOMER
Vehicle Make : Toyota
The car looks nice! One corner on the bumper is not aligned correctly, but I will bring the car back for a quick adjustment. We picked it up after 5pm and there were no technicians available.
12/15/2016
Dominic M. VERIFIED CUSTOMER
Vehicle Make : Jeep
I was so pleasantly surprised by the warmth and kindness of the entire staff. I can honestly say you removed all the stress out of what should have been a stressful situation.
12/7/2016
Timothy K. VERIFIED CUSTOMER
Vehicle Make : Honda
Everything was very good, especially the service of the staff (Leshell and co.)
Regards, Tim Killeen.
12/6/2016
Jesus G. VERIFIED CUSTOMER
Vehicle Make : Honda
The car was filthy inside and out. The seats were covered in dirt and the seat belt buckles were under the seat, there are parts that are missing to the inside panel of the door that was fixed. The ceiling in the back has a large oil hand print and finger smears on it. The door doesn't line up and the warranty sticker was painted over. Poor quality work and service!
12/5/2016
**** N. VERIFIED CUSTOMER
Vehicle Make : Cadillac
Car was done **** day early. Staff was great
12/3/2016
Suzanne C. VERIFIED CUSTOMER
Vehicle Make : Toyota
Everything was great, except I didn't get any updates unless I called. Would have liked some updates. Paperwork when I dropped off the car stayed id like texts twice a week, I received none .... also, wrote down text was the best way to contact me because my phone messages often are delayed and don't show up for several days into my In box, but was left a voice message about the car being ready, and wasn't made aware of it until 4 days later - leaving me potentiality responsible to pay extra days on the reservation. Had to RUSH to get the car back before Thanksgiving day since we were out of town and bearly made it there before closeing time...staff was not pleased....
the drop off process and rental car exchange was easy and staff was fantastic, accommodating and personable. Repairs are great .
Thanks for allowing me to provide feedback.
11/30/2016
Dion C. VERIFIED CUSTOMER
Vehicle Make : Acura
Everything went well with the timing of the repair, ease of the whole process and repair of the bumper and light, but the next day when I got home (and it was light out), I noticed the top of the car was bubbled. I tried to call today, but the line never rang. I will try again on Friday.
Was the car put in a heated environment to "set" the new paint on the bumper? I can only picture extreme heat being able to bubble the paint previously on the car.
I am not sure anything can be done about this because I move to Michigan Saturday, December 3rd, but maybe you can let me know what you think might have caused this to happen.
Thank you.
Dion C
11/24/2016
Jennie F. VERIFIED CUSTOMER
Vehicle Make : Lexus
Delayed and NO post delivery. Just pulled my cat around and handed me the keys.
11/18/2016
Kathleen W. VERIFIED CUSTOMER
Vehicle Make : Honda
Like the one stop shopping
11/17/2016
Blanca H. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Very satisfied with the service! I'll came back to Faith Quality.
11/12/2016
Jorge D. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
U guys did a great job on my car keep this up
11/11/2016
Krystal R. VERIFIED CUSTOMER
Vehicle Make : Toyota
My car looks great! The repair is better than I expected. When I picked it up, my car was way cleaner than it was when I left it. And lastly, to top it off, every staff member I worked with was friendly and professional. Thank you, I will be returning in the future for any repairs my car needs!