The repairs to the vehicle were great. The car was in good shape and is working fine. The original contact I had was with Ed and it was detailed and informative. However, the only improvement in the process I would suggest is when Ed was not available or not in the office, there needs to be better communication to the customer. Ed ensured me I would be called to explain the repairs and estimate, but I did not. I called and was told Ed was out of the office and only when I asked for an update was I given one. Ed called me on 10/25 and told me the car would be ready no later than 10/26 and I would be called when the vehicle was ready for pick up. I did not receive a phone call or status until I called to see if the vehicle was ready for pick-up.
10/28/2018
Suzanne B. VERIFIED CUSTOMER
Vehicle Make : Honda
Good communication throughout the process.
9/8/2018
Jae C. VERIFIED CUSTOMER
Vehicle Make : Honda
Everything was good, except when the car was picked up, the interior was dirty and dusty due to repair.
9/2/2018
Mansour S. VERIFIED CUSTOMER
Vehicle Make : Nissan
Need more people like you around.
Thank you and keep up the good work.
8/30/2018
Judith B. VERIFIED CUSTOMER
Vehicle Make : Toyota
Everyone was friendly and kept me posted on the progress being made on my car.
8/30/2018
Katherine H. VERIFIED CUSTOMER
Vehicle Make : Ford
Repairs look amazing. Your staff was very professional and friendly. Thank you.
8/26/2018
Rajini P. VERIFIED CUSTOMER
Vehicle Make : Nissan
Thank you and keep doing good work.
8/26/2018
Nancy L. VERIFIED CUSTOMER
Vehicle Make : Subaru
Very disappointed in the final delivery and the quality control. I get it. There are young technicians doing the best they can. There are time pressures and deadlines. BUT, there must be a measure of double check and QC. The interior of the car was covered in a fine white dust. When I close the replacement door it sounded like a tin can compare to the other solid closing doors on the vehicle. There was a distinct wind noise coming from the driver side door that was replaced. Other than that everything seem to be OK.
8/16/2018
Michael C. VERIFIED CUSTOMER
Vehicle Make : Ford
A great customer services experience. The Grayslake team was terrific--fast and well organized with paperwork, patient with answering questions and personable. Thanks and will definitely recommend your shop!
Michael
8/1/2018
**** K. VERIFIED CUSTOMER
Vehicle Make : Honda
Abra fixed the car quickly and kept me informed about the progress daily. They worked with the insurance company so I did not have to. The car looks perfect. Thank you so much!
7/26/2018
Michael L. VERIFIED CUSTOMER
Vehicle Make : Kia
Second time I've dealt with this shop and both times everything came off flawlessly. Highly recommend.
6/29/2018
Ralf F. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Very nice and friendly people, always helpful, kept us updated through the entire repair process. Very satisfied with the repair result, looks brand new.
We definitely recommend Abra Auto Body Repair of America.
6/24/2018
Pamela L. VERIFIED CUSTOMER
Vehicle Make : Toyota
I have always been pleased with your work.
6/14/2018
Jamie P. VERIFIED CUSTOMER
Vehicle Make : Toyota
Very satisfied with the service I received. A job well done!
6/1/2018
Shawn S. VERIFIED CUSTOMER
Vehicle Make : Toyota
Will highly recommend Abra to anyone in need of their services.
5/18/2018
Dean L. VERIFIED CUSTOMER
Vehicle Make : Kia
Used Abra twice and on both occasions I was very satisfied with all aspects of the service.
5/17/2018
Cheryl H. VERIFIED CUSTOMER
Vehicle Make : Ford
Part of my head liner falling down able too fix the part that holds the courtesy liaghts in but the part around the sun roof is sagging
5/13/2018
Brenda M. VERIFIED CUSTOMER
Vehicle Make : Toyota
I was impressed with how quickly they fixed my car, and how friendly and courteous they were. they made an unexpected incident less stressful than it could have been.
5/10/2018
Terrance C. VERIFIED CUSTOMER
Vehicle Make : Honda
Professional and efficient service. The car looks fantastic, just like new. Very much appreciated the texts and calls keeping me informed every step of the way.
4/28/2018
Junqing H. VERIFIED CUSTOMER
Vehicle Make : Nissan
Thank you for updates and for fixing my car so quickly.