Caliber Collision - Kingston Pike

Great experience and perfect repair with "zero" hassle, and fast. Thank you for being great and what you do. I expected this to take much longer. You guys are first rate. I know who to call and where to go. Cheers Ken Freeman

Staff was super responsive and really made me feel like a priority. I'm only 23 so I haven't had many experiences with shops and the like, but I have hope all of my future experiences are as great as this one!

While my car was repaired quickly and within my desired timeline, the craftsmanship of the repair wasn't up to expectations. First, the rear bumper wasn't flush with the panel of the car because the adhesive failed/wasn't deep enough, so it was popping out from the side of the car. There was also still a minor ding on the same side's rear panel. Upon finding this, the service rep immediately took the car back to fix the glue issue. The ding is still there though. Glue marks were still visible in the crease, but the car itself was otherwise clean on the exterior and interior (which Abra detailed). Paint matched perfectly. Daily updates were great. Again, my only issue is with the craftsmanship of the repair...maybe my expectatations are too high by expecting to see something that looked perfect, because it otherwise did look good.

Other than getting me the vehicle back 2 days later than estimated the work was done to my satisfaction

Amber at the front desk was so nice and helped me get my car to your shop the day my accident happened. She was very pleasant and worked with my insurance company to make sure everything was taken care of, thank you amber!!!! Brian was very polite, very helpful and very accommodating helping me get a rental and returning the rental. Brian assured me he would keep me up to date during the process of my repairs and he did. Brian also went out of his way to make sure I was 150% satisfied with the repairs!! Thank you Brian!!

love daily updates

Brian did an excellent job of keeping me updated on the progress of my repair. He walked me step by step through the process and did a terrific job of keeping all parties on the same page. His knowledge and communication were very value added. I would highly recommend ABRA.

Amazing service and quality work, I will definitely be using them again if needed

My experience was amazing. I was in and out 8n no time. I WILL be telling my friends and family to go to Abra!!!

They forgot to add one piece to the estimate and had to order it after the original estimated work was done so I had to keep the rental car an extra day and the repair cost an extra 350.