King Collision Center

Great service!!

Thank you for also buffing the scratches off of my vehicle!

You all are great. Great customer service. I always feel well taken care of at King.

You did a fantastic job on my car! You made the process simple and painless. You kept me informed on what was going on with my car and where it was in the repair process. I love that you even emailed me pics of the process! You even managed to complete the repairs a day early! Heather was fantastic. Everyone I dealt with in the department was professional,helpful and made me feel that you genuinely cared !And to top it off you returned my car to me cleaner than it was when I dropped it off! So thank you for an excellent overall experience! I would recommend you to anyone who asked me !! VERY pleased! -Carmen Dill ****-****-xxxx(cell)

Good

Set expectations and met them.

Many thanks!

From the moment I rolled in with my banged up car, I was impressed with the service at King Collision. Bill and John greeted me promptly and eased my anxiety about having a car in such bad shape. Together they made their assessments and let me know the next steps in the process. As promised, I got a follow-up phone call with the plan for repairs. Jack from Enterprise also was helpful, efficient, funny, and followed through with a phone call. I especially appreciated the emails from Bill keeping me apprised of the progress on the car every day. Ive had a few experiences with body shops, but none so pleasant as with King. The car looks like new; I couldn't be more pleased. Thanks.

I will always come here great job.

I was highly impressed with how everything was handled with my repair of the VW Tiguan. The enterprise was accommodating with the vehicle, although it was handed off without any fuel in the rental. The extra mile upon returning of the Tiguan was a very professional touch with detailing the vehicle. I did not expect this and was very surprised. Thank You all for the great work!

Bill, Jon and the whole team were amazing!!! My car looks wonderful

Great, friendly service! Bumper looks great - better than before! Thanks!

Never ever will take my car back for service

All the team were so polite attentive helpful and friendly. My car looked great and there were no surprises with the time it took or the cost the fix. thanks

Communication was confusing. Between the people I spoke to when I dropped the car, the texts, lack of return phone calls, and the changing of estimated delivery date I was very frustrated.

I felt like I was a customer that was cared about rather than just a number.

It was unfortunate that after receiving my vehicle from collision that it overheated after a 45 minute drive to DC. I called the dealership and was told that I would receive a call from one of two managers but found after twenty minutes of waiting that only an e-mail message was sent. I would have expected a call to the managers would have been protocol for such a sutuatuon. After finding out this information I asked to speak to a manager and a man by the name of Steve who was the manager of used car sales proceeded to provide the worst customer service I have ever experienced. After explaining my situation I was presented with the sarcastic statement "well what do you want me to do about it". The level of unprofessional from Steve was unbelievable and in my situation of now being stranded miles from my home unnecessary and unwanted. He had also told me that he was turning on a recorder to record our conversation at which time I started recapping the events and conversation for the "recording". Steve then told me that I didn't need to repeat myself because he was not recording the conversation and that he would not do that (record the conversation). It was a bold lie that he told me about recording the conversation at which time I lost all respect for his position as a manager. The only saving grace was the above par level of ownership the the manager of service provided me the next day. I do believe that I should report Steve to the better business bureau due to the fact that he would blatantly lie to me and treat me with such disrespect. Any errors in grammar are due to iPhone autocorrect Arthur Sanchez

Staff was very courteous. Service was done in timely manner. Very convenient to have GEICO and Enterprise on location.

Just a great experience.

Excellent service