King Collision Center

Great service!

Excellent work. Excellent Customer Service! Appreciate the quick process to drop off & pick up my car.

Everything looks great. Thanks!

The team was extremely professional and considerate.

Excellent job as always. Jason was very professional, the ladies at the front desk were very helpful and answered all of my initial questions. I was also very happy with the various ways I was communicated with - both follow-up phone calls and text updates. Stellar customer service!

Good job

HI, I THANK EACH ONE OF YOU FOR BEING WHO YOU ARE IN YOUR TEAM. I APPRECIATE YOUR FRIENDLY HOSPITALITY, AND CLARITY. AT THE FRONT DESK. I OBSERVE THAT LUGGI IS A GREAT ASSETS TO YOUR COMPANY. WITH MY EXPERIENCE WITH HIM, I PERCEIVED THAT HE IS HIGHLY KNOWLEDGEABLE WITH SUPREME EXPERTISE IN THE MATTERS... I AM HIGHLY SATISFIED. INDEED, YOU ARE SLL SPECIAL PEOPLE... THANKS.... Roger E

I was completely underwhelmed with the level of service at King Collision. It all started with me walking into the side entrance of one of your offices. There was a group of men standing there socializing and a girl working hard at a front desk. I politely asked the men where I would need to go if I had an appointment. One of them snarkly told me that "typically people go to the front desk" and laughed. My car was delayed. I was given notice that my car would need extra time for repairs at 3 pm on the day I was due to pick up my car. I had had to rearrange my work schedule so this was a disappointment. When my car was due to be finished the second time, I got a call at 3pm the day of saying my car was on track and would be ready in an hour. Two hours later I got a call saying that the mechanic had punctured my bumper and my car would be ready in the morning. Which meant I had yet again changed my work schedule for nothing. The next morning, I called the shop to see if my brother could pick up my car for me. The receptionist said he could. I told her the description of my car and she said it would be fine. My brother went to the shop and they told him the car was not ready. I called the shop to talk to the rep. I asked him why the car was not done, he said the part was still not in. I asked him why I had received a text saying that my car was done, and he said it was not a reliable system where all they do is press a button. What I don't understand is why I was told in my voice-mail that my car would be finished in the morning? Why did the receptionist not inform me that the car was still not finished? And why would you press a button to send an alert, if the car was not finished? Lastly, when I went to pick up the car. I had to come two days after it was done because I refused to move my schedule again. I was given a folder and hardly given any eye contact when I paid my bill. No one took the time to explain what repairs had been made. I simply got a "we guarantee this for life, your details are in the folder". I manage in the service industry so I completely understand that complications come up. I understand that there can be miscommunication. I am extremely disappointed by the level of service I have received. I do not intend to ever come back to King Collision again. And I have already vividly expressed my dissapontmentime to my family, colleagues, and friends. I hope that from this message you can identify gaps in your service so that no one has to go through the level of service that I did.

Nice job! Completely satisfied.

Wonderful staff

The staff and service was great!

They were updating me with the status every day and excellent customer service. Thank you !

Excellent service, fast repairs, friendly and personable staff. If I am ever in need of body repair again I would go there first!

Everybody I spoke with was extremely helpful and went out of their way to make sure a difficult situation was handled with care & concern.

I was satisfied with the works and the service

I'm totally happy from service , next day I receive the phone call from , rental car Enterprise , to follow up & check if I'm ok , then I revived the Phone call from body shop regarding status of my vehicle I'm very happy & highly recommend

Excellent Service from a highly professional staff. Thank you very much.

The collision department was very professional and helpful and I am very pleased with them and their service. After the body repair I took the car to the service department where the front end people, especially Dave were very rude and unhelpful. I paid $900 for repairs to the car and the brakes still skweek and make grinding noise. Upon returning to the service department I was confronted by Dave who was unprofessional and unhelpful. I decided to take my car for a brake redo to my local mechanic and will not return to the dealership for service again. Gus

Very happy with the service received from Nanette and am impressed with the speed and quality of the repair.

I appreciated the service I received from start to finish They kept me informed every day and did an outstanding job on the repair work I will use them again in a heartbeat but I hope I never have to. They were very professional they were very informative and they just did a darn good job