Excellent service. First class attention to the client. I felt they really cared about my car getting the best possible quality of service. The manager at the dealership site Mr. David Martin was exceptional. Jamie and Nick at the shop site were on top of the case and I couldn't be happier with the whole experience
- Ruben G
5/11/2018
Sean H. VERIFIED CUSTOMER
Vehicle Make : Dodge
The craftsmanship and overall experience was beyond words. Thank you.
5/9/2018
Mehrdad S. VERIFIED CUSTOMER
Vehicle Make : Lexus
Effortless process Job well done.
5/8/2018
**** H. VERIFIED CUSTOMER
Vehicle Make : Lexus
Great job by the experts at FCC!
5/3/2018
Shannon W. VERIFIED CUSTOMER
Vehicle Make : Toyota
The team communicated well with the status of my vehicle. They made sure to take care of all the details for my car and went the extra mile to ensure that the right insurance would cover the cost. After receiving my car back - I wish I could have thanked the repair mechanics in person because the car looked great! Almost as if it was brand new! Everyone from David Martin who helped me out in the beginning to Nick who took care of my car at the shop made me feel like I could trust that my car was in good hands. I would recommend and return to the service of Fairfax Collision Center if ever needed again. Thank you once again!
5/3/2018
Jee K. VERIFIED CUSTOMER
Vehicle Make : Kia
Updating the status is the best.. worry free!
Also very friendly staffs!
4/27/2018
Alejandro C. VERIFIED CUSTOMER
Vehicle Make : GMC
Very happy with the service
4/25/2018
John J. VERIFIED CUSTOMER
Vehicle Make : Infiniti
Excellent work and customer service..Best service around.
John Scerbo
4/20/2018
Alexander J. VERIFIED CUSTOMER
Vehicle Make : Ford
Great work, good communication throughout process, no issues
4/20/2018
John W. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
I have used Fairfax Collision three times and would not go anywhere else. Their work is top notch. Really appreciated the excellent customer service from Nicolas.
4/19/2018
Peter M. VERIFIED CUSTOMER
Vehicle Make : Lexus
Great job all around.
4/14/2018
Kerrie L. VERIFIED CUSTOMER
Vehicle Make : Honda
The repair work on my car looks outstanding.
My service advisor Nick was a pleasure to work with from start to finish: Thorough, professional, customer-focused, and friendly.
Your receptionist Amanda was one of the most pleasant front-office staff I have ever encountered in any business: extremely polite, and with great customer-service skills.
The frequent emailed status updates I received were extremely reassuring.
Your entire staff made my experience easy and pleasant.
And, my car was completed earlier than promised, so I was very impressed with the entire process.
4/13/2018
Ajay And. VERIFIED CUSTOMER
Vehicle Make : Mercedes
Your customer service is excellent! You constantly kept me informed about the progress of my car repairs and you completed the repair ahead of schedule! Nick was very professional and friendly and made sure he explained the process as well as all the different parts that were necessary for repairs. I am very satisfied and will refer your shop to all of my friends
4/13/2018
Danielle J. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Getting my car fixed was fast once Brian G helped me out. Had some issues with Nick but at the end of the day all of the employees were AMAzing!!! Thank you Brian G
4/12/2018
Laura B. VERIFIED CUSTOMER
Vehicle Make : Toyota
Timely, affordable, pretty result, nice representatives, good communication about the status of the repair
4/12/2018
Terese S. VERIFIED CUSTOMER
Vehicle Make : Jeep
Your staff is very professional. Susan Cross kept me updated at every step of repair process. The repairs were of the highest quality. I would reccomend your business to anyone.
Jeff Scott
4/9/2018
William P. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
I want to thank Kyle for all that he did. He was extremely informative and talked me through everything. But he went beyond that...this car is my daughter's Beetle, Ringo, and her first fender bender. He talked her through everything as well and truly empowered her in the process. Beyond that, he even buffed out a few scratches on her front bumper that she had lamented when they went over the car together as a surprise. She is beyond thrilled, and I truly appreciated that fact that Kyle wanted to make this a learning moment for my daughter.
While I don't hope for more collisions, I promise we'll come to you when we need body work done and I will recommend you often. I believe my wife is posting a review on Yelp as I write to you.
Thank you, Kyle.
Bill Picard
4/7/2018
Patricia V. VERIFIED CUSTOMER
Vehicle Make : Toyota
This was the best customer service experience I have ever had at a collision center ever. Period.
4/1/2018
Dwight D. VERIFIED CUSTOMER
Vehicle Make : Honda
I would definitely come back here. Nick helped me and he was amazing! Susan at the front desk was also great, sending updates via email so I constantly knew the status of my repair. Amazing staff!
3/31/2018
Dinora C. VERIFIED CUSTOMER
Vehicle Make : Acura
Constant communication and great customer service.