Overall, friendly staff and great customer service. Work on my car was completed faster than projected. Completed work was above and beyond expectation. Will defiantly use your company again if needed. Thanks
3/13/2015
William W. VERIFIED CUSTOMER
Vehicle Make : Toyota
I appreciate the professionalism and care that the team took with my entire experience. Thank you all for your care and expertise in a job well done.
2/22/2015
Kathleen M. VERIFIED CUSTOMER
Vehicle Make : Toyota
Have no complaints with the amount of updates received, and the communication between all parties. (insurance, rental car, etc.)
Everyone was knowledgeable and made sure that I understood everything. Great experience.
Thanks!
2/18/2015
Karen C. VERIFIED CUSTOMER
Vehicle Make : Toyota
Thank you so very much for all of your help and kindness!!!!! Especially for how you were able to expedite our repairs before our oldest child's upcoming medical trip, I'm so very appreciative. THANK YOU!!!!!! Sincerely, Karen C
1/31/2015
James H. VERIFIED CUSTOMER
Vehicle Make : Nissan
My status/display console lights/information panel in the middle of the truck were not lit upon picking up truck. So can't use radio, see navigation, displays, and reverse lights....so was asked to come back tomorrow. So hopefully just a missing fuse or a wire or two that wasn't hooked up. Jim
1/28/2015
Lindsay B. VERIFIED CUSTOMER
Vehicle Make : Toyota
Great job!
1/17/2015
Derek K. VERIFIED CUSTOMER
Vehicle Make : Toyota
Fantastic job!
1/10/2015
Kenneth B. VERIFIED CUSTOMER
Vehicle Make : Toyota
The repair appears to be very well done. However, I was assured that the repair could be completed in 3 days and the holiday would not be a problem. Even when I noted that the holiday might be an issue I was told to expect the repair to be completed in 3 days. Needless to say that because of the holiday, I needed my rental car for 8 days at significant personal expense.
1/7/2015
W S. VERIFIED CUSTOMER
Vehicle Make : Chrysler
I've had my vehicles repaired from Fairfax Collision throughout the years. They will continue having my business, because they do outstanding workmanship and stand behind their repairs.
Thanks
W Earl Stone
12/8/2014
Christa B. VERIFIED CUSTOMER
Vehicle Make : Honda
Car looks great!! Have a good holiday
11/27/2014
Steven D. VERIFIED CUSTOMER
Vehicle Make : Toyota
First, Miss Lorena was extremely helpful and professional. She not only assisted me in the claims damage, but she quickly generated an estimate for a personal COD damage I did to my vehicle.
Second, Miss Lorena and Miss Amanda sent continuous updates to me. I never had to call requesting information on my vehicle. They were very proactive. They ensured I received the updates by making telephonic, text message, and email contact with me.
Finally, I am very impressed with the entire operation: from the welcome, to the work completed, to the professionalism, to the updates, to the assistance with the rental vehicle return. I am impressed with the company and will recommend it to my associates and friends. Thanks for everything.
11/9/2014
Shea H. VERIFIED CUSTOMER
Vehicle Make : Toyota
Josue provided excellent customer service throughout.
11/8/2014
Sherry M. VERIFIED CUSTOMER
Vehicle Make : Toyota
Everyone was so very nice, especially Lorena Roderick. She explained everything and kept in touch with me. Thanks so much Lorena! Sherry M