I would not accept the car. The replaced bumper doesnt fit properly and isnt seamless like it was before the accident. I can clearly see the difference in the paint colors. Im completely dissatisfied at this point.
5/11/2016
Robert B. VERIFIED CUSTOMER
Vehicle Make : Suzuki
Excellent service from everyone involved, especially Mark!
5/8/2016
Brian S. VERIFIED CUSTOMER
Vehicle Make : Nissan
The staff and level of service received was top notch and hands down the best experience I've had. FCC reached out to me within 3 hours of my insurance company sending over my claim information and had me scheduled for an estimate later that day. The got me scheduled the following day and arranged my rental car pick up. They kept me informed of progress and delays and addressed all my questions and concerns. They also delivered my vehicle ahead of schedule and very clean! Premier service! Thanks FCC!
5/4/2016
Maria W. VERIFIED CUSTOMER
Vehicle Make : Mazda
Excellent. Absolutely excellent. From the customer service to the technical expertise, every aspect of Fairfax Collision Center is top notch. I would highly recommend them to anyone.
4/30/2016
Patrick G. VERIFIED CUSTOMER
Vehicle Make : Hyundai
This company is absolutely amazing! I looked on Yelp for reviews and everyone had nothing but good things to say, and now I know why! Everyone was extremely polite and accommodating. My car was done in a timely manner and looked great. I will recommend FCC to anyone who needs auto repair. I really appreciate everything they did for me! Great work!
4/28/2016
Charles C. VERIFIED CUSTOMER
Vehicle Make : Honda
Great service, great communication, fast turn around. Overall, 10/10 experience.
4/27/2016
Becky L. VERIFIED CUSTOMER
Vehicle Make : Nissan
Mark H went out of his way to make sure my car was taken care of in a timely manner. He responded immediately to every question and concern I had. He even called the insurance company on my behalf more than once. The car looked great and I can't say enough about how professional and friendly the service was. The communication on how the work was progressing via text and phone was much appreciated. It was the best costumer service I have received in a long time. From the time I walked in until the time I left, everyone greeted me with a friendly hello, held open the doors, and asked if they could help. I would definitely recommend this place to others.
4/26/2016
Darryl H. VERIFIED CUSTOMER
Vehicle Make : Toyota
I have used them before and we r very pleased.
4/22/2016
Leon B. VERIFIED CUSTOMER
Vehicle Make : Toyota
Jack and your staff provided excellent customer service.
Jack reviewed everything that was repaired on the car and answered any questions I had.
Planning on coming back to get our hood fixed in 6 months.
Thank you.
4/21/2016
Walter K. VERIFIED CUSTOMER
Vehicle Make : Honda
Very fast and great quality. I liked the text message updates.
4/14/2016
Charles G. VERIFIED CUSTOMER
Vehicle Make : Toyota
Thank you to Ouirsman Toyota for referring us to your company. Convenient that a rep. is located at their store. The utmost respect and professionalism was exhibited by the Fairfax Collison Center Reps. Appreciated the repair updates and the finished product. Thank you so much and we will refer you to our friends and family if they need repairs.
4/13/2016
Elizabeth L. VERIFIED CUSTOMER
Vehicle Make : Toyota
I really appreciated the updates from your team! Thanks for getting it done so quickly. Great job.
4/13/2016
Kenneth S. VERIFIED CUSTOMER
Vehicle Make : Toyota
A metal bar was left in the back seat of the RAV4 when I picked it up from Ourisman Toyota. However Debra Nealy took care of this problem already. No need to contact me about this.
4/6/2016
William R. VERIFIED CUSTOMER
Vehicle Make : Honda
Jacqueline and Mark were incredibly welcoming and helpful, even helping me out with my baby while I was on the phone with insurance. The work was pretty much on estimate, done ahead of the estimated time, and done beautifully. They emphasized that my satisfaction is paramount and that repairs are for life. They even remembered my name and details of my situation. As a mom running errands, it is IMMENSELY meaningful to be treated with kindness and helpfulness.
4/5/2016
James A. VERIFIED CUSTOMER
Vehicle Make : Ford
You fixed the door bumps, but now my car has two NEW problems were not present when I dropped off the car earlier in the week. The hood sensor does not work and the parking sensors do not work. These problems somehow occurred while the car was at your shop for repairs. Completely unsatisfied. What can you do to set things right?
4/1/2016
Paul O. VERIFIED CUSTOMER
Vehicle Make : Toyota
You provided a very friendly and professional service!
3/16/2016
Carlos R. VERIFIED CUSTOMER
Vehicle Make : Infiniti
I'm very thankful for the great job they did. They kept me updated with emails! Great overall work.
3/12/2016
Judy M. VERIFIED CUSTOMER
Vehicle Make : Toyota
Very pleased w/ the work done on the car. The car looks brand new where the work was done. Hope I don't need to use your services again, but if I do, I won't hesitate to bring my van to Fairfax Collision Center. Thank you! J.Mifflin
3/10/2016
Madhu M. VERIFIED CUSTOMER
Vehicle Make : BMW
repair was completed on time.
2/3/2016
Joseph H. VERIFIED CUSTOMER
Vehicle Make : Ford
Sure...all members of the Fairfax Collision Center were extremely helpful in all steps in getting my Expedition fixed. I want to highlight Mark for his professionalism in facilitating the process and making sure I was informed and updated in a timely manner. Thanks for a job well done.
Joe Harman