Amazingly friendly and customer service focused. The whole staff!
12/23/2017
William M. VERIFIED CUSTOMER
Vehicle Make : Ford
Great experience. Nick made an unfortunate situation very positive. Top notch customer service.
12/23/2017
George P. VERIFIED CUSTOMER
Vehicle Make : Toyota
Thank you very much for a job well done.
12/21/2017
John H. VERIFIED CUSTOMER
Vehicle Make : Honda
I'm a Washington Consumer Checkbook member, and I intend to give you a very high rating with them. Thanks to Brian, who was VERY helpful, as was Adrian (?) your front desk lady. I felt very comfortable working with FCC.
12/17/2017
Cameron E. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
You all keep me updated with my repairs. You even stayed open late so I could pick up my truck. Great customer service
12/13/2017
Glen S. VERIFIED CUSTOMER
Vehicle Make : Subaru
Veru helpful and courtious!
12/6/2017
Ashley C. VERIFIED CUSTOMER
Vehicle Make : Nissan
Communication from FCC regarding updates is consistent and that is fantastic. Friendly people, did great job.
12/1/2017
Jennifer D. VERIFIED CUSTOMER
Vehicle Make : Jeep
I was pleased with the active communication I received from Susan and Zack. I never had to call to check on the status. Very proactive!!
11/30/2017
Sreenivas R. VERIFIED CUSTOMER
Vehicle Make : Honda
The one opportunity you have is to ensure that the status of repair in your system is consistent with what the technician gives the customer. Earlier in the day I was advised that the car could be ready at 5 PM. I called the shop at 4:30 PM as I was in the area and asked if I could pick it up. I was told that it will not be ready by 5 PM and I would have to pick it up on Friday. I returned to Broadlands and received a call from the technician that the car is ready for pick up. I had to drive back to Chantilly to pick up the car. I was satisfied with the repairs but this experience was a little frustrating given the traffic on the day before Thanksgiving.
11/23/2017
Kathleen A. VERIFIED CUSTOMER
Vehicle Make : Toyota
My Camry looks like new. Thanks for doing a wonderful job and keeping me informed with emails on the progress of the repair work,
11/20/2017
Peter E. VERIFIED CUSTOMER
Vehicle Make : Mazda
Awesome service! You made the repair service effortlessness and the car drives better than it did, before the accident. Thank you very much!
11/20/2017
Natalie J. VERIFIED CUSTOMER
Vehicle Make : Jeep
Excellent communication, approachable, friendly, and professional staff.
11/18/2017
Byron P. VERIFIED CUSTOMER
Vehicle Make : Toyota
Did a terrific job. Car looks new again! Thanks for your excellent work.
11/4/2017
Jaime S. VERIFIED CUSTOMER
Vehicle Make : Honda
Yes
10/31/2017
Richard R. VERIFIED CUSTOMER
Vehicle Make : Honda
Can't say enough good things about this place. Superior customer service and excellent work. My car looks brand new. Couldn't be happier!
10/31/2017
Kelly H. VERIFIED CUSTOMER
Vehicle Make : Dodge
I hate accidents!!! but the guys here at FCC are amazing. On this visit Nick took care of me, and actually all the people that work there are so nice. You are treated like family and the repairs are above and beyond the call of duty. I won't go anywhere else. I live in Front Royal and work in Chantilly. If I ever lost my job I would still make the 50 mile commute for these guys to take care of my vehicle. Love FCC!!!
10/23/2017
Margarita V. VERIFIED CUSTOMER
Vehicle Make : Toyota
Thank you for a professional experience.
10/22/2017
Therese W. VERIFIED CUSTOMER
Vehicle Make : Honda
Nick was AWESOME! He took care of me by personally calling me daily with updates on my car which made for one less worry for me. My car was ready exactly when he said it would be & the workmanship was GREAT! My car looks PERFECT. I will highly recommend your business to people when asked about a good body shop. Your staff was very courteous. On a scale of ****-10 I will give your business an 11! Thanks again for prompt excellent service.
Therese W
10/21/2017
Jeffrey W. VERIFIED CUSTOMER
Vehicle Make : Honda
Thanks for the quick and professional service. The repair looks great- overall great work.