The Body Shop - Prosper

Thank you for making this an exceptional experience. I truly appreciated the updates and the excellent customer service demonstrated. Absolutely amazing, thank you!!

They we very professional and friendly. They did a great job keeping me updated on the status of my truck daily. I would highly recommend their services. Sean M

Great service.

I was pleasantly surprised that from drop off to pick up the communication was constant and all employees were professional. I felt as if you understood my situation and empathized with my inconvenience of not having my brand new Jeep brand new anymore. In addition the completed job was better than expected, so far. Keep up the good work. I will recommend your shop highly!

Great experience! Car was finished a day ahead of schedule. Definitely recommend Body Shop II.

We had two cars repaired at the body shop ll this year. Both times, excellent work and very friendly people.

I have thought long and hard about this. When my car was in the shop, Randy treated me with great respect. Car came out AWESOME! I will recommend TBS. After I paid the bill, I felt like, Randy's attitude changed. I had to go back sensor came on after driving car appx 2 miles. He quickly told me it was license plate bulbs that were not part of the damage, but would fix it. Then he came and apologized, it would be a couple of minutes to hook some thing up under the bumper (bumper had to be removed). Ok no problem, but a little short with me, I felt. Later that same day (Monday), after picking up car, I noticed a problem in rear window. I carried car back, TBS tried to fix that evening, but Randy would have to contact me to bring back in (Randy out). I contacted Randy on Wednesday to schedule appt. I felt, ABRUPTLY, he told me TBS could not fix it, take it to to a dealer. Again this is how I feel, until I paid the bill, Randy was sweet and kind. Short and get out of my face after I paid the bill. How I feel.

Randy and the staff were an absolute pleasure to work with! I could not have asked for a better experience during the difficult time without my car. He kept in touch during the entire process, answered all my questions to the fullest without rushing. His attention to detail was that of military standard. When he delivered my car and did the walk around, I couldn't have been more happy with the work they had done on my car. I will absolutely recommend my friends and family to The Body Shop!

Paint looks great, however, my mirror on the door does not adjust automatically as it did before I brought it in. Also, there is a broken piece of plastic cover that is inserted behind the inside of the door handle. This looked like it was fit and tight, but when I opened the passenger door yesterday it fell off. You can tell the plastic clips to keep it in place have been broken. I have already spoken with Mandy and am bringing the car in Tuesday for her to look at it. I'm sure it will be taken care of. Thank you.

Mandy is a rock star and great asset to your company.

Great firm to work with. Handled with care from the beginning and kept me updated daily.

Mandy and Randy were absolutely amazing!!!!!

I had the best experience with this company. My 4Runner was repaired perfectly and I've never dealt with a group of nicer people. Every single person i had any interaction with was exceptionally friendly, knowledgable and helpful. I've recommended this shop several times in the last couple of weeks to friends and family.

Everyone I dealt with at The Body Shop was very friendly, knowledgeable and professional. They produced excellent work and demonstrated amazing customer service. I recommend them to anyone needing work on their vehicle.

Excellent quality and exceptional service - thank you!

When my car was picked up from Frisco Dodge, it over 3/4 of a tank of gas and no problems with the battery. The first attempt to return my vehicle failed because only half of the repair was done. This was after I drove up to the shop to deliver the check for the passenger side and discussed with one of the guys what needed to be done. During that initial conversation standing outside of the shop, we discussed in detail that both sides were to be repaired. I was told that it would take 7-10 days and that you didn't cut corners. 6 weeks later my car is finally finished and returned with less that a ****/4 tank of gas and a dead battery. I was informed that the battery was weak when the car got there. I hadn't had any issues with the battery at all. I had it replaced approx. 2.5 years ago and it was a 5 year battery. I was told that it wasn't the shops responsibility and being that I received a refund check, I should just go buy a new one. I was also informed that I should be grateful for the work that was done to the car and that it was offensive that I suggested that the shop replace the battery. This response to my questioning what happened with my battery was totally unexpected. I am shocked that the manager of your body shop feels that I should be grateful that he made sure that he did what he was paid to do. Well, almost did what he was paid to do. I found out when I went to the shop to inquire as to when I could pick the car up from the dealership that some of the parts were used. I was given the impression when the car was picked up at the dealership that all replacement parts would be new. I'm not happy with neither the outcome. the inconvenience that I experienced nor with the attitude I received when discussing the battery issue. I didn't bother to discuss the fact that 3/4 of a tank of gas had been used and your manager, out of the kindness of his heart put enough in to get it up to ****/4 a tank. I've always put mid-grade or super in the car. Not only did I have to buy a battery when the car was returned, but I also had to replace the plugs because of cheap gas. I will not be using your shop again nor will i recommend your shop to anyone. James H

I think my experience would've been better if the time constraints weren't there with my job and living in Arlington and having to make it all the way out to McKinney before it closed.

Randy and the team did a great job!

Working with Randy was great.

Good job, perfect and better than new!