Overall the people were nice and professional although the quality of work is disappointing. I will not use or recommend your shop for future repairs.
The following items where an issue: ****. I still had broken glass in my trunk. 2. There was excessive buffing compound around my trunk and around my taillight. 3. Rear header board trim was scratched due to instillation of window tint. Yes, Herbs will replace but it is so inconvenient to put my vehicle back in the shop.
4/24/2017
Rand N. VERIFIED CUSTOMER
Vehicle Make : Nissan
Great job
4/23/2017
**** M. VERIFIED CUSTOMER
Vehicle Make : Ford
I felt rushed to leave with the vehicle even though I was not satisfied with the repairs. Doug committed to contact me to correct one of my concerns, but I have not heard anything one week later. I will be contacting the shop today to discuss what is to be done to resolve my dissatisfaction.
4/20/2017
Kataya P. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
I was impressed with the service I received. They completed the work on my vehicle quite fast and it was done well.
4/19/2017
Eumeka H. VERIFIED CUSTOMER
Vehicle Make : Dodge
Fast friendly kept me informed about the process step by step
4/18/2017
Marjorie G. VERIFIED CUSTOMER
Vehicle Make : Toyota
Excellent service and repairs! A great experience! Thank you.
3/31/2017
Robert B. VERIFIED CUSTOMER
Vehicle Make : Toyota
My car looks great. Thanks guys!
3/30/2017
Jeanne M. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Very friendly, fast and made the whole process as easy as possible!! I'm very impressed and will recommend you guys!!
3/24/2017
Charlie M. VERIFIED CUSTOMER
Vehicle Make : Toyota
Perfection is the word I would use to describe the attention to detail exhibited by your staff in repairing my Toyota 4runner. This is the first time I have utilize Herb's to repair one of my vehicles,and based upon the results so far I will be a repeat customer if the situation arises in the future.
3/23/2017
John H. VERIFIED CUSTOMER
Vehicle Make : Honda
Great experience all around. Super fast repair. Very happy. Will use again if ever needed.
3/18/2017
Terry S. VERIFIED CUSTOMER
Vehicle Make : GMC
Good job
3/17/2017
Walter M. VERIFIED CUSTOMER
Vehicle Make : Jeep
I had hoped they could have fixed a little issue not related to the insurance claim
but were not able to or did not do it. Everything agreed to was taken care of.
3/14/2017
Donald C. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Cleanest I've ever received a vehicle back. Your entire group was courteous, efficient, and very professional. A pleasure to work with folks like you. Would recommend your company to anyone needing paint & body work.
2/18/2017
Glenn T. VERIFIED CUSTOMER
Vehicle Make : Toyota
Way better than I could have hoped for. I will gladly recommend you to any and everyone.
2/16/2017
David H. VERIFIED CUSTOMER
Vehicle Make : Toyota
Our car looks brand new and we appreciate being kept up to date throughout the process. Your team went above and beyond...I had foot surgery and am unable to drive for several weeks so they delivered my car to my house when the work was done!! Thank you all so very much!!
2/13/2017
Ellen B. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Wouldn't change a thing. Loved the text updates!
2/13/2017
Johnny H. VERIFIED CUSTOMER
Vehicle Make : Ford
I am satisfied with the repairs; paint job and repairing the air bags. However, they called and told me truck was repaired. When I picked up the truck, the back up camera was not working, which they fixed on the spot. And, my rear license plate was missing. They had to move my front plate to the rear and they are still looking for the real plate. It seems as if it would still be on the bumper they took off. While the truck looks nice, these small but important details makes me wonder if I am going to find other faults later. They are still looking for the plate and advised they would pay for the cost of replacement if they do not find out. I just hope I don't get stopped by the police for having only one license plate.
2/7/2017
Michelle H. VERIFIED CUSTOMER
Vehicle Make : Honda
When looking over the car more diligently when we got home, we found numerous issues. These were brought to the service teams attention and they asked when we could bring it back in. Unfortunately, our schedule has been jam packed since we picked the car up. If I could attach pictures to this I would. Very poor work.
2/7/2017
Jimmy P. VERIFIED CUSTOMER
Vehicle Make : Honda
Beautiful job, great customer service, & so excited that a guy in the front office was able to move my car seat to the rental car & back to my car. Also my car was finished right on time when promised, which I really appreciate. I will be happy to recommend Herb's Body Shop to everyone I know.