Over all we we satisfied with the work on my car-just a couple of small items.
The car was a week later than estimated and after that first week we stopped getting email updates.
3/1/2018
Diane F. VERIFIED CUSTOMER
Vehicle Make : Ford
The text updates were great so I knew how far along the vehicle repair was. The two women at the front were great with walking me through the process with insurance and checking my car after it was done. Also great that enterprise is in the same building. Very convenient.
2/21/2018
Virginia H. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Excellence in achievement at what you do is the best reward. We are a Marine family, Always taught that to our children. Nobody wants to pay a dollar for a bad
Job. When we sign a contract it is with the expectation of "a job well done"! If the job , with everyone geared toward that goal " then everyone is happy. You have a walking ad for your business! Everyone wins. No complaints! First person I met was Doug. He reassured me of, parking, ofright place,of CARING for my little car ! Of getting it done right, of listening to me, and making me laugh. Va.
2/15/2018
Yvonne K. VERIFIED CUSTOMER
Vehicle Make : Nissan
I am happy with the customer service. I appreciate the text everyday on the progress of the work on my car. I will highly recommend Herb's Paint & Shop.
2/14/2018
Leslie M. VERIFIED CUSTOMER
Vehicle Make : Volvo
Doug communicated with me the entire time and made what turned out to be a difficult repair job as good as it could be. Doug received wrong information from a Volvo dealership that he reached out to that made the repair take almost 2 months. Not only Herb's P&B having my car but, the additional rental costs that I personally had to incur was a very expensive! I used up my insurance rental pretty quickly. the work on my car and the communication were top notch but the expense and wait time were frustrating!
2/9/2018
Rodney M. VERIFIED CUSTOMER
Vehicle Make : Ford
I really appreciate Josh and everyone who was involved for making my first time experience there great! They did a really awesome job in fixing the damage that was done to my vehicle. I will definitely return to them if ever require their services again.
2/8/2018
Linda G. VERIFIED CUSTOMER
Vehicle Make : Ford
Very friendly and courteous staff. I’m not saying I enjoyed the experience of a car wreck, but it did happen and taking it to Herb’s was a very pleasant! I received text status of my car, I got it back faster than anticipated. I was put in a rental car the day I went in for the estimate. It was all reserved and handled by your team.
Thanks!
2/8/2018
Lloyd M. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Dioug was fantastic and completed the job ahead of schedule
2/8/2018
Michael B. VERIFIED CUSTOMER
Vehicle Make : Toyota
Gotta dry the floor mats and windows, but good job on everything else :)
2/6/2018
Steven F. VERIFIED CUSTOMER
Vehicle Make : Lincoln
Doug went the extra mile for me. Picked up my car tonight. He actually came back to the shop at almost 8pm as my flight home was delayed. What a great display of service!!!
2/1/2018
Ernestine S. VERIFIED CUSTOMER
Vehicle Make : Audi
Everyone at Herb's was professional and easy to work with, especially Doug Nameth who went more than the extra mile to make our experience noteworthy. Herb's is our "go to" source for auto body repairs and we'll refer anyone who asks to Herb's.
1/21/2018
Stuart I. VERIFIED CUSTOMER
Vehicle Make : Ford
The end product looked good but it took over a month to do it.
1/19/2018
Jerry W. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Service was excellent!!! You really do care about your customers
1/19/2018
Kevin D. VERIFIED CUSTOMER
Vehicle Make : Dodge
Thanks \ Car Looks Great!
1/15/2018
Lara D. VERIFIED CUSTOMER
Vehicle Make : Ford
The team was great to deal with and had our truck completed on time. Dana kept me up to date on our truck's status. And Josh was great to work with as well. Thank you.
1/7/2018
Rose D. VERIFIED CUSTOMER
Vehicle Make : Toyota
This is a great company. Always keeping you informed about the update on your vehicle & well informed about any situation. Very friendly & courteous workers. The timeline was quick & efficient. They worked with the insurance company & made everything painless. I would highly recommend this company for all vehicle repairs.
12/30/2017
Stennis J. VERIFIED CUSTOMER
Vehicle Make : Honda
Excellent work AND service. Friendly and caring staff. I will be recommending Herb’s to my friends.
12/22/2017
Billy M. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Yes again..
12/22/2017
Joshua O. VERIFIED CUSTOMER
Vehicle Make : Honda
Doug did a great job on communicating the process.the performed was better than service king
12/20/2017
Paul Z. VERIFIED CUSTOMER
Vehicle Make : Ford
Appreciate the timely repairs. Awesome job, I would never have known there was damage done to the vehicle if I hadn't seen the damage originally.