Everyone was very friendly and explained everything thoroughly. Really appreciated the daily updates and was very surprised when I got the truck back after it had been completely detailed. That's the first time I've ever had a repair shop do that. Excellent service!
9/17/2016
Albert D. VERIFIED CUSTOMER
Vehicle Make : Mercedes
EXCELLENT JOB! Completed in one day instead of three -- fantastic service. Thank you so much!
9/17/2016
**** B. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Truck looks great! Thanks!
9/15/2016
Tonna C. VERIFIED CUSTOMER
Vehicle Make : Chrysler
The manager Jody was exceptional. He immediately addressed my concerns and was the ultimate professional. Employees like him will cause people to return for future service.
8/31/2016
Cwo James. VERIFIED CUSTOMER
Vehicle Make : Dodge
Herb's did an excellent job on my RAM 3500...VERY PLEASED!!
8/27/2016
Tina H. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Great service great quality!
8/25/2016
Charlene S. VERIFIED CUSTOMER
Vehicle Make : Dodge
Great service from the beginning at the door. The receptionist was very welcoming! I appreciated the updates and the final job looked great!
8/16/2016
Dennis E. VERIFIED CUSTOMER
Vehicle Make : Toyota
Job well done
Thanks
7/21/2016
Susan B. VERIFIED CUSTOMER
Vehicle Make : Cadillac
Exceeded all my expectations for completing the work and the quality of the work.
7/1/2016
Gus W. VERIFIED CUSTOMER
Vehicle Make : Fiat
All work was completed in great shape.
6/4/2016
Joanne S. VERIFIED CUSTOMER
Vehicle Make : Ford
Very great paint job and clean car returned to me
3/1/2016
Elvin D. VERIFIED CUSTOMER
Vehicle Make : Toyota
The process from beginning to end was excellent.
Mike provided great customer service and support
throughout.
3/1/2016
Witine W. VERIFIED CUSTOMER
Vehicle Make : Mitsubishi
I loved it. Very courtesy and they always kept me updated. I didnt have to call and i didnt have to worry
2/20/2016
Novella G. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
My husband already complained about one experience, so we don't care to relive that. However, I wanted to mention that the lady that called me and told me that my car was ready, said that it would be ready at 5:30pm. She called me at 5:04 to tell me this. I get there just after 6 and they were closed!! I drove 20 minutes and stopped to put gas in the rental car. Why would she do that?!!! It was rude and complete waste of my time and money! Why didn't she say they were closing for the day and it would be ready for pick up first thing the next morning. I have saved the call log to show exactly what time she called me also.
2/19/2016
Charles T. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
The car was steering straight down the road before the repairs. Now it's wandering?
2/19/2016
Doyle B. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Your email and telephone communications needs to be better coordinated...but the main thing is the car looks as we hoped it would and drives like it did before.
Be careful that your employees don't feel like they are robots in a system.
Doyle
2/19/2016
Dana I. VERIFIED CUSTOMER
Vehicle Make : Honda
What amazing professionals! They repaired my car quickly and it looks brand new! Also, the staff at the in-house Enterprise was awesome too. Thank you and I will recommend to anyone that needs body work!
2/18/2016
Mary S. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
Excellent customer service overall. Some miscommunication between personal phone conversations and automated status emails received which made car repair status, etc. confusing at times. We have used Herb's some years ago and immediately chose Herb's this time based on past experience are happy we did. The convenience of having Enterprise located at your location was very convenient and yor delivery service was exceptional. I hope no more accidents are in my future, but if it happens, Herb's will be my first choice. You have wonderful, helpful employees.