Shop was very professional and courteous. They kept me informed and I never felt like they were dragging out the process. I will recommend frI ends and family to use them.
1/30/2017
Diana G. VERIFIED CUSTOMER
Vehicle Make : Honda
Took longer than the date I was promised. Car was there for a month. Didn't appreciate being told I would be given a call back after asking questions and then not receiving a call back. Didn't feel like my business was prioritized at all.
I am satisfied with the way my car came out and the job that was done to it. Just not happy with the Customer Service or amount of time taken.
1/18/2017
Katia M. VERIFIED CUSTOMER
Vehicle Make : Buick
The job was nicely finished with the new parts.
1/14/2017
Kassidy L. VERIFIED CUSTOMER
Vehicle Make : Hyundai
My vehicle was complete at 3 pm waiting to be washed. I did not get it looked over until 11 am the following day when I called the tech to ask them to look it over
1/14/2017
Robert A. VERIFIED CUSTOMER
Vehicle Make : Toyota
Great service
1/11/2017
Eleanor R. VERIFIED CUSTOMER
Vehicle Make : Jeep
Looked perfect! I was so happy to see how nice and clean my car was inside and out. I would definitely return if the need arises.
1/11/2017
Cwo Robert. VERIFIED CUSTOMER
Vehicle Make : Toyota
Everyone I have dealt with at Herb's has been outstanding in all respects. Thank you for a most pleasant service experience.
1/6/2017
Traci A. VERIFIED CUSTOMER
Vehicle Make : Mercedes
The electronic updates were a nice touch.
12/28/2016
Lisa M. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Excellent service and job
Everyone was polite, friendly, and professional.
12/28/2016
Betty M. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Everyone explained to me clearly what they were going to do and when they would start and finish. Herb's exceeded my my needs and wishes. Betty M
12/21/2016
Paul B. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Though it was estimated to be a 10 day repair, it took 24 days.
But after seeing how great it looked, I thought it may have been worth the wait; however, my passenger was unable to open his door from the inside. So now I have to return to Herbs to have the door fixed.
I was told it was a 30 minute job, but I'm not so sure. Just noticed the unlock button isn't working either. Kind of disappointed that I have to take more time out of work to take the car back.
12/15/2016
Sally H. VERIFIED CUSTOMER
Vehicle Make : Mercedes
Herb's did a great job on my car, but waking me up at 7:00 A.M. on Saturday morning with a text message asking for an approval rating is NOT okay.
12/10/2016
Brittany S. VERIFIED CUSTOMER
Vehicle Make : Jeep
Herb's has won my business in the future.
12/9/2016
Mary T. VERIFIED CUSTOMER
Vehicle Make : Mercedes
The service was poor , the problems that took the car to the shop were not completed resolved .
12/9/2016
Jack J. VERIFIED CUSTOMER
Vehicle Make : Honda
Good job!
12/9/2016
Business R. VERIFIED CUSTOMER
Vehicle Make : Ford
Great experience
12/4/2016
Jeff M. VERIFIED CUSTOMER
Vehicle Make : Cadillac
We had a wonderful Experience. Thank you for all the text messages. They kept me up to date and I didn't need to call for updates. We really appreciate all your good work! Thanks!
12/4/2016
William H. VERIFIED CUSTOMER
Vehicle Make : Hyundai
The only criticism we have is the realignment of seat settings. If the car was to be driven somewhere it would be understandable, but it seems unnecessary if only driven from the driveway into the garage.
We're still trying to find the comfortable settings we were used to.
We were very satisfied with the repair work. Thank you.
11/20/2016
Eric T. VERIFIED CUSTOMER
Vehicle Make : Nissan
The work that was done and the communication was EXCELLENT!!! The only problem I had was that some of the scratches and rub damage areas on top of the vehicle were missed and not addressed. At the time of pickup, I decided to not leave the vehicle behind for additional work because the main issues had been corrected. I did not want to extend time in a rental that I was paying extra out of pocket each day.