I was really impressed with how Tom spoke with me about the repair during the whole process from getting the quote to picking up my car and how he handled everything.
10/31/2016
Jeremy J. VERIFIED CUSTOMER
Vehicle Make : Toyota
I really appreciate the text message updates, and the craftsmanship is excellent. Also, the amount of time for service completion was great!
10/28/2016
J Michael. VERIFIED CUSTOMER
Vehicle Make : Saturn
Did an amazing job !
10/26/2016
Jerald C. VERIFIED CUSTOMER
Vehicle Make : Nissan
Well done,my car look,so great,thank you
10/23/2016
Clint M. VERIFIED CUSTOMER
Vehicle Make : Ford
They were fast and courteous. I would use their services again if needed.
10/23/2016
Regneld S. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Once again everyone was very professional.
10/19/2016
Hali C. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
There was a lack of direct communication on time frame the shop would have my vehicle. Additionally, I found damage to another part of my car on the side they worked on. I have to contact someone to figure out what happened. Not happy about that.
10/14/2016
Anthony C. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Very easy and effortless process, kept me informed on the progress throughout the repairs.
9/28/2016
Charles S. VERIFIED CUSTOMER
Vehicle Make : Honda
You did a great job. Thanks for all your hard work. You really went the extra mile to make sure everything was right. And thanks for cleaning my car too!
9/17/2016
Fred R. VERIFIED CUSTOMER
Vehicle Make : Mazda
Thanks! Ongoing communication was great.
9/14/2016
Sara V. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Horrible service! Bad customer service. Never coming back.
9/10/2016
Bettye W. VERIFIED CUSTOMER
Vehicle Make : Honda
Abra did a super job both professionally and mechanically. I have not experienced better service.
9/4/2016
Rowena H. VERIFIED CUSTOMER
Vehicle Make : Honda
The staff at Arbra was very friendly, and courteous. They took time to help me understand the repairs my car needed. Once my car was ready I explained I could not pick it up because Hertz did not have anyone to bring me to Arbra to get my car and I did not want to leave the rental car at Abra over night due to liability. Tim shared my concern with the general manager who followed me to Hertz and brought me back to Arbra to get my car. The kindness and great customer service is very rare these days. Words can not express my gratitude. I will definitely recommend New Bern Rd Arbra to others. Thanks for Going above and beyond company standards!!!!!!!
Mrs. Holman
8/31/2016
Stephanie D. VERIFIED CUSTOMER
Vehicle Make : Chrysler
This location was great to work with. Kept me informed and went above and beyond to make sure that I was happy with all the repairs done to my car. Plus they detail your car and make the whole car look brand new! Hopefully I don't need a repair shop in my future but if I do I know where I'm going.
8/25/2016
Donna C. VERIFIED CUSTOMER
Vehicle Make : Mazda
Great job and appreciated the text updates.
8/24/2016
Bettye D. VERIFIED CUSTOMER
Vehicle Make : Honda
Very pleased with work on auto and especially pleased with knowledge, professionalism, respect and kind approach when communicating with me. Thanks.
Bettye D
8/17/2016
William W. VERIFIED CUSTOMER
Vehicle Make : Dodge
Good work by courteous people.
8/15/2016
Regneld S. VERIFIED CUSTOMER
Vehicle Make : Mercedes
It felt as if I was a member of the family. Tom was very professional and kept me apprised of all steps. Thanks so much. I would definitely recommend to my friends.
8/13/2016
Toriano M. VERIFIED CUSTOMER
Vehicle Make : Nissan
Great service
8/8/2016
Darrel P. VERIFIED CUSTOMER
Vehicle Make : Nissan
Debbie and the team took great care of us and our car.
I would highly recommend all of my family and friends if auto
body work is needed to go see Abra.