Ryan was very experienced and kept me updated on how my repairs were progressing. Also the lady that reviewed my paperwork at pickup did a fabulous job making sure i understood what was done and also reviewed my warranty. Great experience. Thank you
2/16/2017
Esmeralda G. VERIFIED CUSTOMER
Vehicle Make : Mazda
First of all thank you very much for the excellent service they were very kind and very happy with the result excellent work and quality thank you
2/12/2017
Rachel G. VERIFIED CUSTOMER
Vehicle Make : Honda
Ryan was amazing. The personalized text updates were priceless!
2/9/2017
Leslie M. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
It was a great experience. The work done looks great, the ladies in the office were great, and the fact that you took the time to wash the whole truck and vacuum the inside of my truck says a lot. I will come back if I need any work done and I will recommend to others. Thank you all
2/7/2017
Norine S. VERIFIED CUSTOMER
Vehicle Make : Subaru
Exceptional service and work was done
ahead of schedule. Friendly staff was
a bonus.
2/4/2017
Jennifer W. VERIFIED CUSTOMER
Vehicle Make : Scion
Everyone was so nice and helpful. I used ABRA for a previous repair and had the same experience. That's why I came to Maryville even though I live in Knoxville. The car looks good as new! Thanks! Jennifer W
1/26/2017
John G. VERIFIED CUSTOMER
Vehicle Make : Kia
Completely professional
Outstanding customer service
First rate experience
Car looks great!
1/25/2017
Mary C. VERIFIED CUSTOMER
Vehicle Make : Hummer
Excellent job. They are always my choice for auto repairs. Couldn't ask for better service. They were great. Everyone from front desk at moment of arrival till we picked hummer up were excellent at their jobs and very professional . Would recommend them and definitely use again if needed. Tell them we said thank you for making a bad situation easy.
1/25/2017
Lisa G. VERIFIED CUSTOMER
Vehicle Make : Nissan
Fantastic customer service!!!
1/24/2017
Sondra S. VERIFIED CUSTOMER
Vehicle Make : Kia
Long story short...Alcoa, TN store terrible communication and was scheduled to receive car back on ****/9/17 after drop off of 12/27/16. Didn't receive car until ****/19/17. Car was originally dropped off at **** location and brought to the Alcoa location for repairs. I was aware this was going to take place. Didn't think there would be any issues. I've used the **** location before and have been very satisfied. So I thought since they are a chain that there shouldn't be any problems. On the other hand, I'll never use the Alcoa store again! They kept extending the completion date and when it was finally received at the **** location there were still issues that had to be addressed. There was a bulb out and shoddy paint job. **** location was more than accommodating to help fix these issues and get us on the road.
1/21/2017
Russell S. VERIFIED CUSTOMER
Vehicle Make : GMC
As far as I can tell so far it looks like you all did a very good job. I'll just have to see how good the work that was done holds up on my Yukon. Thanks to all who worked on my vehicle.
1/21/2017
Benjamine C. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Super easy to deal with. Very attentive to detail. I would recommend to anyone.
1/19/2017
Raymond S. VERIFIED CUSTOMER
Vehicle Make : Honda
Team work was evident in the fact things were done as needed and in a careful manner. A slight problem occurred when we did not get an update but it happened because of them having no text number for us -- only phone line. When that was corrected, we resumed knowing what was happening and how soon auto would be ready.
We experienced no problems. As it was raining when we picked up car, a close exam of work hasn't been done. We were told to report anything noticed when we did inspection. We do not anticipate that being a problem.
1/18/2017
Tommy R. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Fast friendly and very quality work i will recommend Abra to all my friends
1/17/2017
Glenda K. VERIFIED CUSTOMER
Vehicle Make : Toyota
Extremely nuce.
1/12/2017
Zadrius B. VERIFIED CUSTOMER
Vehicle Make : Nissan
You guys did excellent but I think I may forgotten a few thins out of my car
1/7/2017
William B. VERIFIED CUSTOMER
Vehicle Make : Ford
Great job, great customer service
1/4/2017
Derrick N. VERIFIED CUSTOMER
Vehicle Make : Dodge
The work was done great and on time, professional people and all around satisfied with everything.
12/17/2016
Elizabeth K. VERIFIED CUSTOMER
Vehicle Make : Toyota
Communication was sparse and very vague. I had to call to get an actual update on where my car was in the process.
12/14/2016
Susan W. VERIFIED CUSTOMER
Vehicle Make : Infiniti
While there was a small bump or two when I dropped off my car regarding the other drivers insurance, I was very pleased with how well Ryan took care of me & kept me updated on how the repair process was going on my car. I could have taken my car to any number of repair shops in my area, including a few other Abra locations, but I chose to drive 30 minutes to this particular Abra because of my prior experiences with them! Thank you Ryan & Abra!