Incredible customer service. Above and beyond expectations. Quick and complete repair. Can I give them a 12 out of 10 somewhere? :)
1/14/2017
Sigwulf H. VERIFIED CUSTOMER
Vehicle Make : BMW
Everyone was very friendly and knew how much longer it would take to finish the car. When I picked up the car it was very very clean. Thanks for a great job.
1/13/2017
Anthony S. VERIFIED CUSTOMER
Vehicle Make : Nissan
I got automated texts at 7 in the morning. That is too early. Everything else was great.
1/13/2017
Mitchell S. VERIFIED CUSTOMER
Vehicle Make : BMW
I'm satisfied, but I there were weird orange marks on my front bumper. Looks like they are marks for previous damage, but Simone forgot to clean them up. Other than that I was completely satisfied. Thanks guys!
Mitch
1/11/2017
John S. VERIFIED CUSTOMER
Vehicle Make : Honda
Nice!
1/11/2017
Charles L. VERIFIED CUSTOMER
Vehicle Make : Volvo
The second time with you guys and once again a great experience!
1/10/2017
Megan V. VERIFIED CUSTOMER
Vehicle Make : Chrysler
The door panel was improperly reinstalled and also the rear light "magically" quit working while in your shop
1/8/2017
Ernesto A. VERIFIED CUSTOMER
Vehicle Make : Honda
Upon pickup on Thursday, January 5, 2017, the interior of the car had not been cleaned and the work had not been inspected for quality. The interior of the car was dusty, there was sticky white residue on the steering wheel, sticky residue in several areas in the interior of the driver side passenger door which had been replaced, and dirty residue found in the trunk area on the driver side panel.
There was damage to all 3 driver side windows. Driver and driver side passenger windows have scratches, and driver side rear window in trunk area has a chip.
There is a paint (overspray and foreign particles in the paint) issue on the driver side passenger door which was replaced.
There may be other issues but this is what we were able to identify prior to the auto shop closing at 5:30pm. Note, we are working with the auto shop to fix these issues, but we want this on record in case of issues later.
1/7/2017
Andrew H. VERIFIED CUSTOMER
Vehicle Make : Acura
The original estimate of time was 4 days and ended up taking 9 days to complete which cost me additional funds to secure a rental. After repairs, I found that the front quarter panel didn't line up and was told that it was due to after market parts. Very unhappy
1/7/2017
Julia E. VERIFIED CUSTOMER
Vehicle Make : Honda
Abra was absolutely amazing. They called every day to give me an update on my car's status and were very transparent in the work that was being doing. The staff are friendly and I enjoyed interacting with them. I would recommend Abra to anyone!
1/6/2017
Dale L. VERIFIED CUSTOMER
Vehicle Make : Honda
Well, first of all, it isn't done. I suppose it was due to the holidays, but feedback and updates seemed to break down during the repair process. Also, we are waiting for an additional part, and I have not received information on that for a week.
I apologize for the disappointing news.
12/29/2016
Blaine H. VERIFIED CUSTOMER
Vehicle Make : Volvo
Great communication from the beginning of the process to completion.
12/28/2016
Debra H. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Great team kept me well informed. Excellent work. Fast and efficient. Thanks!
12/28/2016
Paul D. VERIFIED CUSTOMER
Vehicle Make : Subaru
The app Texted me at 5am
Best to avoid early texts if you want happy customers
12/24/2016
Lisa A. VERIFIED CUSTOMER
Vehicle Make : Infiniti
I am extremely satisfied with the work that was done on my vehicle. All of the staff persons with whom I came in contact were friendly, nice and professional. I will recommend Abra to my friends, colleagus and patienys.
12/22/2016
Susan S. VERIFIED CUSTOMER
Vehicle Make : Toyota
Great work! My car looks new.
12/22/2016
Katie M. VERIFIED CUSTOMER
Vehicle Make : Infiniti
From the first trip in, I felt that the staff and manager genuinely cared about my needs and wanted to make the experience seemless. The car looks beautiful! Thank you!
12/21/2016
Emily B. VERIFIED CUSTOMER
Vehicle Make : Lexus
Great job on the car and awesome communication! Thank you!
12/13/2016
Daniel B. VERIFIED CUSTOMER
Vehicle Make : Toyota
Couldn't have gone smoother and stress-free, thanks espexially to Meghan and Bret for their great customer service.