Since the massive hail storm hit my community last April I have used this local Service King on 4 instances. In every case, the staff has gone out of their way to accommodate me and return my vehicles with the highest quality of repairs.
The only complaint I am left with is the way corporate handles scheduling. I drove a hail damaged truck for 4 months waiting for repair when I know for a fact that perceived WIP outweighed the actual availability of labor hours. A high percentage of the vehicles on that lot were pretty obvious totals, for which Service King couldn't profit from.
I'm old enough to remember when I would take my vehicle to a local business of my choosing due to my trust in their quality, be that mechanical or body work, and deal directly with the person who would perform that work. I abhor having to call an 800 number as an intermediary who in my opinion isn't as close to real time operations but instead looking from afar at numbers which don't serve loyal customers like myself.
Maybe Service King Inc. could find a better balance between the insurance companies and the people who pay the premiums which give them the power to mold your business model.
1/25/2017
Chung N. VERIFIED CUSTOMER
Vehicle Make : Honda
V»ry good
1/24/2017
Jason S. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Kathy Trejo was very Professional and the repair was done quick and professionally
1/21/2017
Chris S. VERIFIED CUSTOMER
Vehicle Make : Jeep
John was a pleasure to work with, very knowledgeable and good communication. I felt comfortable throughout the entire process that my car was in good hands.
1/21/2017
Scott E. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Ken at the Wylie location was super easy to work with and he had us in and out in 24 hours. My wife's Tahoe is fixed and only we know wherenit had been repaired. I would definitely recommend Service King again.
1/21/2017
Tiffany M. VERIFIED CUSTOMER
Vehicle Make : Nissan
Quick and convenient service. John was very helpful and courteous. Getz rental car did not show up and John was able to help arrange Enterprise at the last minute.
1/17/2017
Phyllis L. VERIFIED CUSTOMER
Vehicle Make : Kia
I really liked how they (John) kept me informed on the progress they were making. Customer friendly place! I would definitely recommend!
1/14/2017
Leann S. VERIFIED CUSTOMER
Vehicle Make : Nissan
My truck looks and drives great! My service advisor, Charles Gallaghei, was so very nice to work with. He kept me informed all through the process. He was very polite, helpful, and professional.I will refer my friends to Service King. I hope that I do not ever need anymore auto body repair, but if I do, you have my business! Thank you so much, Lee Ann Seals
1/11/2017
Beth G. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Cathy was helpful.
1/11/2017
Taylor S. VERIFIED CUSTOMER
Vehicle Make : Ford
I loved the constant communicatiom. Thanks y'all for a quick and thorough fix on my car's bumper!
1/11/2017
Kimberly F. VERIFIED CUSTOMER
Vehicle Make : Dodge
Just something to think about - During FREEZING WEATHER... if you detail a car and set it outside - THE DOORS WILL FREEZE SHUT!!!! The sliders on my minivan, both front doors and the tailgate were ALL frozen shut when I picked up my van. Not to mention, the radiator bracket was replaced, but I discovered the next morning that I had no fluid in the radiator. No antifreeze in my car, so in Freezing weather after I drove home with no heater ??? and took it to a shop the very next morning only to find out it needed antifreeze after prying open my other doors. I am surprised I didn't break a handle. So please for other people's sake, if you detail a car and it is freezing outside, dry it off so the doors don't freeze shut.
1/9/2017
Jtm J. VERIFIED CUSTOMER
Vehicle Make : Toyota
Great customer service and they did an awesome job on my bumper.
1/5/2017
Hollie G. VERIFIED CUSTOMER
Vehicle Make : Kia
Great!!
12/30/2016
Peter R. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
Thanks for working through the challenging communication with the insurance company.
Regards,
Peter
12/30/2016
Carla K. VERIFIED CUSTOMER
Vehicle Make : Ford
Kathy was our service advisor and she went over and above to make sure we
We're kept informed of the status and to make sure everything was handled correctly.
12/23/2016
Donelle M. VERIFIED CUSTOMER
Vehicle Make : Honda
Awesome job
12/22/2016
Calvin S. VERIFIED CUSTOMER
Vehicle Make : Mercedes
Really liked the text updates about the repair process. First class.
12/22/2016
Tracey L. VERIFIED CUSTOMER
Vehicle Make : Lincoln
It was a very smooth transaction. I was very pleased with the service. I would recommend this company again. Thank you so much.
Tracey L