The vehicle should be inspected to ensure all items on the list have been addressed/repaired properly BEFORE contacting the customer to pick up their vehicle (twice... and work still is incomplete.) Some items were small, but others were large. This makes me worry about what I can't see or may miss.
3/12/2016
Tamesha M. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
It was a seamless process and I am happy with my repairs.
3/6/2016
Maria B. VERIFIED CUSTOMER
Vehicle Make : Mazda
Loved the consistant updates. When inquiring about my car response time was quick and friendly. Melody Pierce was great.
3/4/2016
Kilty B. VERIFIED CUSTOMER
Vehicle Make : Lexus
Joe was great! Very professional!
3/2/2016
Sonja O. VERIFIED CUSTOMER
Vehicle Make : Infiniti
John Dendy was wonderful. He made the process easier than expected. The repairs look great. I would recommend Service King with no hesitation.
2/28/2016
Brad H. VERIFIED CUSTOMER
Vehicle Make : Dodge
Can't tell where the repair was made. They also completed it in far less time than expected.
2/25/2016
Melissa U. VERIFIED CUSTOMER
Vehicle Make : Cadillac
John Dendy was terrific-- very professional and easy to work with! I appreciate all of his communication both with the insurance company and myself. I'd definitely recommend Service King and tell them to ask for John
2/23/2016
Stephanie F. VERIFIED CUSTOMER
Vehicle Make : Ford
One suggestion, provide more notice that the vehicle will be ready prior to 2 hours before the shop closes on a Friday.
Customer service communication that could be improved.
2/22/2016
Hester C. VERIFIED CUSTOMER
Vehicle Make : Mazda
All of the representatives and service personnel were helpful, efficient and assisted me in every way. The repairs exceeded my expectations. The experience was excellent. Give everyone a raise????.
2/20/2016
Jeffrey O. VERIFIED CUSTOMER
Vehicle Make : Hyundai
The best part of this entire experience is the constant communications and not just the automated from their system, but the representative I had working with me. Melody Pierce is just on top of it, all of it, you name it she has a answer for you and fast! Great work!
2/19/2016
Nadia H. VERIFIED CUSTOMER
Vehicle Make : Nissan
Car was not repaired professionally.It is not acceptable and must be fixed properly. I am extremely disappointed that your team would consider this a good or complete job.Please feel free to contact me for details.
2/16/2016
Soksaryna C. VERIFIED CUSTOMER
Vehicle Make : Toyota
Service king at Rowlett, TX is a good service place to get repair. From the beginning to end, everyone was so helpful and kind. Melody Pierce, is very good person. She email me almost everyday to tell me updates of the process about the car. My car came out great.
2/13/2016
Johnese H. VERIFIED CUSTOMER
Vehicle Make : Lincoln
Melody Pierce was very professional, courteous and responsive to my initial inquiries. She explained the process and gave a very close estimate of the time it would take to repair the car.
Elizabeth, Melody's assistant, is polite and attentive to her tasks.
2/12/2016
Elizabeth K. VERIFIED CUSTOMER
Vehicle Make : Buick
Good job
2/10/2016
Kasey M. VERIFIED CUSTOMER
Vehicle Make : Ford
They kept me informed along the way of the process of my
Car. They were very friendly and helpful. They took very good care of my car. Fixed my car up sooner than I thought.
2/7/2016
Jennifer J. VERIFIED CUSTOMER
Vehicle Make : Mazda
Excellent service. I was kept informed the whole time. Work was done promptly and it looks great. Employees were friendly and well informed so they were able to answer all of my quesrions.
2/7/2016
Ruth M. VERIFIED CUSTOMER
Vehicle Make : Dodge
John was great and the work makes my car look like a brand new car.
2/6/2016
Phyllis L. VERIFIED CUSTOMER
Vehicle Make : Toyota
Awesome team. Very professional!
2/4/2016
Richard M. VERIFIED CUSTOMER
Vehicle Make : Toyota
Just tell them thank you! Excellent work and communication.
2/3/2016
Michelle V. VERIFIED CUSTOMER
Vehicle Make : Toyota
Melody was awesome. She was very responsive, kept us up to date and communicated very well. The work was done timely and met expectations and it looks really, really good. Cleaning the vehicle was a plus.
Thanks to Melody as she was also dealing with the devastation in our area due to the Christmas tornados.