Excellent customer service, clear and precise communication throughout entire process, on time repair and job very well done at a very competitive price.
4/6/2018
Diana J. VERIFIED CUSTOMER
Vehicle Make : Toyota
Receptionist promised text updates
No text updates but emailed
Rep said I would have a ride to get me
Back to the shop when car was ready
Email also said but
Reception said it was an automated email
Receiptionist argued and did not listen
Should not overpromise
And underdeliver
If shuttle only operates at certain hours
Then say so
If you say you are going to call
When ready then call don’t email
If you are providing ride
Then state guidelines like dealership
4/6/2018
Paul A. VERIFIED CUSTOMER
Vehicle Make : Acura
You guys are the best
4/5/2018
Erika V. VERIFIED CUSTOMER
Vehicle Make : Honda
Clear estimate and timeline, and you stuck to them both.
4/4/2018
Reed A. VERIFIED CUSTOMER
Vehicle Make : Honda
Great work
4/4/2018
Kaytlyn N. VERIFIED CUSTOMER
Vehicle Make : Ford
Great customer service! The work looks great!
4/2/2018
****M. VERIFIED CUSTOMER
Vehicle Make : Toyota
No hassle; perfect service!
4/2/2018
Bettina L. VERIFIED CUSTOMER
Vehicle Make : Infiniti
Great job. Very happy ????
4/1/2018
Patricia C. VERIFIED CUSTOMER
Vehicle Make : Toyota
Very impressed on the repairs and paint job. You even went the extra mile and buffed out a few other scratches.
Only complaint was the spare wheel cover was mounted upside down.
Thanks for your hard work.
3/31/2018
Shshank S. VERIFIED CUSTOMER
Vehicle Make : Toyota
All phases of customer service are well thought out and executed by the members of your team. Congratulations and you can be assured that I will recommend your business to friends and colleagues.
Regards,
Shshank S
3/29/2018
Genevieve H. VERIFIED CUSTOMER
Vehicle Make : Kia
I have nothing specific to add. I appreciated the regular updates via text and am very happy that I was able to get my car back sooner than anticipated. Thanks to all involved!
3/29/2018
Alvin T. VERIFIED CUSTOMER
Vehicle Make : Ford
Liz did a great job explaining and keeping my up to date on repairs. Great work
3/26/2018
Gerald B. VERIFIED CUSTOMER
Vehicle Make : Lexus
Discovers the bumper was not completely attached,. I’ll need to come back.
I can email or text a picture.
3/25/2018
Jessica L. VERIFIED CUSTOMER
Vehicle Make : Toyota
You guys were great! This has been the best experience with my car being g fixed. You guys were very fast and kept me updated. Thank you for everything!!!
3/22/2018
Donna L. VERIFIED CUSTOMER
Vehicle Make : Ford
The staff is extremely friendly and eager to please. When I picked up my SUV, I noticed a couple of black marks on my car and the repaired door wasn't aligned perfectly. Mike took it back to the shop and within 10 minutes brought forward in great shape.
3/18/2018
Mayumi S. VERIFIED CUSTOMER
Vehicle Make : Toyota
Very organized schedule, good customer service
3/16/2018
Michael H. VERIFIED CUSTOMER
Vehicle Make : Mercury
They performed quite well and went above and beyond my expectations. Thanks again!!!
3/15/2018
Cari M. VERIFIED CUSTOMER
Vehicle Make : Nissan
I was so taken back by the fact that my my door was no no longer smashed in that I just sat there and rubbed the door panel. I can’t thank Robert and his team enough for the wonderful job they did. I lived with a car that I couldn’t roll down the window and the side was all bashed in from a hit and run driver and to drive away with the vehicle that I had when I bought it was an overwhelming great feeling. So thank you Fix Auto team for your great professional and gray attitude. Joyfully, Cari M
3/10/2018
Noelle B. VERIFIED CUSTOMER
Vehicle Make : Nissan
Good quality and communication.
3/6/2018
Mike B. VERIFIED CUSTOMER
Vehicle Make : Honda
The whole experience was friendly and fast even than the estimated time thank you much