Pompano Ford Lincoln Mercury

Awesome place!

Just one minor problem I reported to them. They will take care of it right away. They were very courteous and attentive to my concerns. Would recommend them to all my friends. Thank you!

Joe has been very professional and he did followed up my repair very well.Good job he has done.

The bumper is not good in the left side The dealer saw the problem

I highly appreciate Joe Geddes professionalism. Everything went very smoothly. I? also like the texts that were sent for updates. That was very impressive

Everyone was accommodating with excellence especially Joe and Henry They were very reliable and followed up with letting me know what and where and how my car coming along They were very professional and most of all honest and trusting They deserve a pat on the back and a hand shake Mr Anthony Marino

Everyone was very friendly and very polite they all seem to really care about the satisfaction of the customer Thank you for excellent service

I was very happy with Joe and his customer service. He made sure he pet me informed about the status of my car and made sure it was very clean when I got it back. I am unhappy with how the repairs weren’t done properly so now I will have to bring my car back even though it was there for a month.

My repairs are excellent, but I'm used to quality customer service from USAA. Specifically, I prefer honesty to being manipulated. Joe told me twice after my appraisal that my car would definitely be ready in 5 days. Then after I leave my car, he emails me that it will be 8 days. Then I get an email on Dec. 25 that I will be called if there is any delay in picking up my car on Dec.26. No one called or emailed on Dec.26. Before leaving to pick up my car I called to make sure my car would be ready and was told it wouldn't be ready until Dec.27. I had already promised my daughter I would babysit in Miami for the whole day and I didn't know how I could pick up the car. I was told that the extra cost for the rental car would be covered by you and I could pick up the car on Dec. 28. Joe returned the rental car for me. I guess he told them I was going to give Enterprise a bad rating because they called me and said there was a $44 charge and was I going to give them a bad review. I told them I was very pleased with Enterprise, it was just Joe's methods that I wasn't happy with. He said he would talk to his manager about it. I understand that it is the holidays and that things happen, but be honest with and let me know so I can manage as well as possible. It's a shame for one person to spoil my experience when everything else was excellent.

Definitely would recommend Pompano Ford Lincoln Mercury to others. Although my job was relatively small, your team treated the job as important as the others!!! They were very courteous and professional. The experience was very worry-free with the periodic updates! The auto detailing was greatly appreciated!!!! Please relay a BIG thank you to your team!!!!

Thank Very much for the great job in my car

Excellent work in great time

Great service. Updated me the whole time and my car was clean when I picked it up.

As always a professional body-repair job coupled with courteous and responsive service from Mr. Joe Geddis and Henry, your new Autobody Repair Shop Manager. Henry waited for my wife and I till 05:15 PM on the day our car was to be picked up at 04:00 PM. Unfortunately, our rental car was rear-ended by a careless driver causing a 70-75 minute delay. Thank you Henry for being so patient, and for taking our damaged rental with the Police Report back to Enterprise Rent-A-Car. Sincerely, Capt. (Retired) & Dr. Erik H. Schot, PhD

Looks good and time estimate to return car accurate.

I was happy that Pompano Ford Lincoln was on the USAA list of "preferred" repair shops!!!

None.

Joe was outstanding he was in constant communication and updating me as the repairs progressed. Many kudos to him and his team thank you

Joe was easy to work with and had the job done when I needed it!l Looks great too.

Everything was completed to my satisfaction. David was very attentive to my concerns and kept me posted on the progress. I look forward to bringing it back when the back ordered part is received.