Tim and Matt have been awesome with this whole
Collision. I can not thank them enough for everything they have done!
8/12/2016
William C. VERIFIED CUSTOMER
Vehicle Make : Jeep
Well for starters there was a lack of communication between our service advocate and us she refused to return calls and acted like things that we pointed out that weren't fixed to our satisfaction wasn't important. Our vehicle still isn't repaired properly we have to bring it back for the 3rd time now to have it worked on again as it turns out the body shop refused to replace both rims on the vehicle after being specifically asked to and then it turns out there was a technical safety bulletin that stated the rims are to be replaced and not reconditioned that was ignored. So no I'm not completely satisfied I expected more from a Jeep dealer. And to think I was contemplating using this dealership for all my services and even trading in my 08 wrangler for a new Rubicon.
8/11/2016
Heather B. VERIFIED CUSTOMER
Vehicle Make : Dodge
I had a customized heat shield in my Dodge Durango that was not there when I picked my suv after it was at the dealership for exactly one month. I have spoken to the collision manager Tim, and he assured me that if they could not find t in the shop that it would be replaced. I have left multiple messages on voicemail this week and have had no calls back. This heatshield (blocks the sun on the front windshield ) cost around $50 and was a gift from my husband and kids.
7/29/2016
Virgie L. VERIFIED CUSTOMER
Vehicle Make : Toyota
Well done on repair for my Toyota Tacoma
7/28/2016
Janice S. VERIFIED CUSTOMER
Vehicle Make : Mercedes
Great job excellent time in and out. I will recommend you to my friends. Thanks so much.
7/22/2016
Louise J. VERIFIED CUSTOMER
Vehicle Make : Chrysler
The text message system works great!! Maybe incorporate a similar system for the service writers. Might have a more positive return of customers.
7/21/2016
Nakia C. VERIFIED CUSTOMER
Vehicle Make : Chrysler
Good job
7/6/2016
Michael S. VERIFIED CUSTOMER
Vehicle Make : Jeep
Good job
7/5/2016
****T. VERIFIED CUSTOMER
Vehicle Make : Jeep
I wasn't completely satisfied. I specifically asked for the alignment to be done because it was pulling right from the lot when I drove it home with 8 miles on it. Even let the salesperson know before the accident but just couldn't get in to get it done due to the fact that I only have one car and don't have the time between work and picking up my daughter!! I was surprised an alignment wasn't done due to the area where the accident happened! Not going to keep me from doing business with you but really aggravated it wasn't done. A brand new car shouldn't have alignment problems in my opinion and I'm sure yours as well
6/24/2016
Sherri/daniel R. VERIFIED CUSTOMER
Vehicle Make : Jeep
The office staff was ALWAYS virtuous and well informed every time I needed anything answered. Thank you
6/7/2016
Bettie R. VERIFIED CUSTOMER
Vehicle Make : Chrysler
Very pleased i couldn't tell the difference.thumbs up to your team
Thanks
6/1/2016
John B. VERIFIED CUSTOMER
Vehicle Make : Jeep
Great experience
5/20/2016
Carlton R. VERIFIED CUSTOMER
Vehicle Make : Chrysler
Thanks for all the support I received from your entire team on the experience with my vehicle. My husband just reasons with All State so I just let him handle it due to the fact it was so nerve wrecking for me.But you guys was excellent and I wish I could have just deal with y'all again thanks for all your updates and calls.
5/14/2016
James B. VERIFIED CUSTOMER
Vehicle Make : Dodge
Thanks
5/10/2016
Tim P. VERIFIED CUSTOMER
Vehicle Make : Dodge
One of the best experiences I've had getting my vehicle repaired. No one ever wants their vehicle in the body shop, but the service I receieved and quality of repairs were great. They also had an onsite Enterprise which was really convenient for me.
5/6/2016
Carin D. VERIFIED CUSTOMER
Vehicle Make : Fiat
There were some issues with communication, but once I started making phone calls myself, things got a bit better.
5/2/2016
Joseph W. VERIFIED CUSTOMER
Vehicle Make : Dodge
Great job, very courteous & very professional.
4/23/2016
Charles F. VERIFIED CUSTOMER
Vehicle Make : Jeep
11 weeks to fix my car. Numerous broken promises about the ready date. And when it finally was returned to me it still had major flaw which I now have to come back to get it repaired. Horrible experience and it's not over yet
3/21/2016
Joseph K. VERIFIED CUSTOMER
Vehicle Make : Chrysler
Cannot asses guality yrt
3/19/2016
Donald R. VERIFIED CUSTOMER
Vehicle Make : Dodge
The repair took too long and when I picked it up the trunk wasn't aligned properly. Also the text updates were nice, but grossly inaccurate.