Your paperwork process needs some work. I was asked to sign a financial liability firm before anyone even looked at my car. When I came to pick it up I was asked to sign the release prior to even seeing my car or checking the work. The woman at the reception desk seemed quite peterbed at my 'nerve' to question her and provided a very circular reasoning when I asked why I was signing a form agreeing to pay before I even knew what was being fixed it covered. call if you care to get additional details. ****-****-xxxx. Lisa M
12/2/2015
Mary C. VERIFIED CUSTOMER
Vehicle Make : Toyota
A huge thank you to Jeff, Jerry and Sean for doing such a great job with my car - mostly for their expert guidance on whether or not it was worth fixing my old but great car. Mary
11/28/2015
Paulette T. VERIFIED CUSTOMER
Vehicle Make : Honda
I was totally surprised how fast the turn around was done on my car and was surprised to see how clean my car was inside out. I had to do a double take to make sure I was in the right car. Thank you so much. I luv the repair and the extra luv you gave my car.
11/25/2015
Margaret H. VERIFIED CUSTOMER
Vehicle Make : Toyota
They were great! Outstanding customer service!
11/22/2015
Vincent C. VERIFIED CUSTOMER
Vehicle Make : Audi
Kept us informed about the status of our car every step of the way. Everyone we dealt with was friendly, courteous and helpful. Thanks!
11/22/2015
David M. VERIFIED CUSTOMER
Vehicle Make : Ford
From start to finish all interactions were characterized by responsive professionalism. The work done was first rate!
11/20/2015
Tara G. VERIFIED CUSTOMER
Vehicle Make : Nissan
I was extremely satisfied with the customer service...everything went as planned.
Tara G
11/15/2015
Anthony P. VERIFIED CUSTOMER
Vehicle Make : Lexus
Mirror has big marks from accident that wasn't addressed , hood has damage that wasn't adressed. For the time and money that was spent on this , there should not be any issues what so ever .
11/14/2015
John C. VERIFIED CUSTOMER
Vehicle Make : Honda
The job turned out fantastically and was done sooner than estimated. Much appreciated
11/11/2015
Lucinda M. VERIFIED CUSTOMER
Vehicle Make : Volvo
The work done was satisfactory. However my calls were not returned and my questions were not answered to my satisfaction.
11/10/2015
David H. VERIFIED CUSTOMER
Vehicle Make : Toyota
I have to thank Laura for helping make the repair portion of my accident very easy! The entire accident was very stressful for me, and Laura helped take some of the stress off me by handling everything with my repair and keeping me updated.
Thank you very much Laura!!!!
11/7/2015
Elery D. VERIFIED CUSTOMER
Vehicle Make : Chrysler
EVERYTHING WAS GREAT. IT TOOK MORE THEN ONE PERSON TO TAKE CARE OF ME AND MY VAN, SO I SAY THANKS TO YOU ALL. Elery D
11/6/2015
Denise S. VERIFIED CUSTOMER
Vehicle Make : Ford
The job was done in a timely matter.
11/6/2015
Jeff D. VERIFIED CUSTOMER
Vehicle Make : Lincoln
Laura was responsive and handled everything aspect in a professional manner. She is why I would return of my car(s) need to be repaired because of an accident.
11/6/2015
Magdy G. VERIFIED CUSTOMER
Vehicle Make : Kia
Excellent
11/5/2015
Christine K. VERIFIED CUSTOMER
Vehicle Make : Honda
Thank for a job well done!
11/1/2015
William M. VERIFIED CUSTOMER
Vehicle Make : Dodge
Koons Collision repair was wonderful. I have a bad opinion of Koons auto empire in general because of John Koons, Sr.s' nasty remarks and refusal to cooperate with efforts to preserve Civil War fortification remains on his property in Falls Church years ago. BUT I would recommend Koons Collision Repair on Edsall Road to anyone and everyone. A thoroughly professional operation with a clear mission to provide exemplary total service. Thanks!
10/31/2015
John M. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
The Koons team provided excellent communication with me through out the repair process.
10/29/2015
George U. VERIFIED CUSTOMER
Vehicle Make : Subaru
Excellent job, and the car wash was greatly appreciated
10/26/2015
Stephanie M. VERIFIED CUSTOMER
Vehicle Make : Toyota
I appreciate the continuous updates via text and phone calls. Everyone was very professional and gave great customer service.